Dimplex Indoor Fireplace DF3215 User Manual

PRACTICAL USER’S GUIDE  
FOR THE DIMPLEX MULTIFIRE™  
ELECTRIC FIREPLACE  
MODEL NUMBER:  
DF3215  
Quality checked by:  
Serial Number _________________  
Model Number _________________  
CAT Number __________________  
Valued Customer,  
We are pleased that you have chosen to purchase an electric fireplace  
manufactured by Dimplex North America Ltd.  
Over the years, valuable memories will occur around the warmth and comfort  
of your hearth. Thank you for allowing our product to be the backdrop for  
those special moments.  
7207030100REV05  
 
IMPORTANT INSTRUCTIONS  
SAVE THESE INSTRUCTIONS  
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE  
When using electrical appliances, basic precautions should always be followed to reduce the  
risk of fire, electric shock, and injury to persons, including the following:  
1. Read all instructions before using the electric fireplace.  
2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot  
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep  
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains  
at least 3 feet (0.9m) from the front of the unit.  
3. Extreme caution is necessary when any heater is used by or near children or invalids  
and whenever the unit is left operating and unattended.  
4. Always unplug the electric fireplace when not in use.  
5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned,  
or if the electric fireplace has been dropped or damaged in any manner. Return heater  
to authorized service facility for examination, electrical or mechanical adjustment, or  
repair.  
6. Do not use outdoors.  
7. The electric fireplace is not intended for use in bathrooms, laundry areas and similar  
indoor locations. Never locate heater where it may fall into a bathtub or other water  
container.  
8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the  
like. Arrange cord away from traffic area and where it will not be tripped over.  
9. To disconnect the unit, turn the controls off, then remove the plug from the outlet.  
10.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this  
may cause an electric shock or fire, or damage to the heater.  
11.To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use  
on soft surfaces, like a bed, where openings may become blocked.  
12.All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas  
where gasoline, paint, or flammable liquids are used or stored or where the unit will be  
exposed to flammable vapors.  
13.Do not modify the electric fireplace. Use it only as described in this manual. Any other  
use not recommended by the manufacturer may cause fire, electric shock or injury to  
persons.  
14.Avoid the use of an extension cord. Extension cords may overheat and cause a risk of  
fire. If you must use an extension cord, the cord must be No. 16 AWG minimum size  
and rated no less than 1875 watts.  
15.Do not burn wood or other materials in the electric fireplace.  
16.Do not strike the fireplace glass.  
17.Always use a certified electrician should new circuits or outlets be required.  
18.Always use properly grounded, fused and polarized outlets.  
19.Disconnect all power supply before performing any cleaning, maintenance or relocation  
of the unit.  
20. When transporting or storing the unit and cord, keep in a dry place, free from excessive  
vibration and store so as to avoid damage.  
NOTE: Procedures and techniques that are considered important enough to emphasize.  
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to  
the equipment.  
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to  
the risk of fire, serious injury, illness or death.  
1
 
IMPORTANT INSTRUCTIONS  
If you have any questions regarding our products please have the product model and serial  
numbers available upon calling Dimplex customer service or technical support. To locate the  
model and serial number labels see below. Record the Model number, Serial number, and  
CAT number on the front cover of this manual for future reference.  
Model Number  
Serial Number  
Serial Number  
SERIAL No.  
XXX  
XX  
Model Number  
Firebox  
2
 
Model Number  
Serial Number  
Carton  
NOTE 1  
A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all  
cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse  
blows on a regular basis when the heater is operating. Additional appliances on the same  
circuit may exceed the current rating of the circuit breaker.  
WARNING  
Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure  
that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire,  
electric shock or injury to persons.  
Construction and electrical outlet wiring must comply with local building codes and other  
applicable regulations to reduce the risk of fire, electric shock and injury to persons.  
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric  
shock or injury to persons, always use a licensed electrician.  
SITE SELECTION AND PREPARATION  
This section provides instructions for selecting a location and preparing the site to install the  
fireplace into your Dimplex mantel surround.  
1. Select a suitable location that is not susceptible to moisture and is away from drapes,  
furniture and high traffic.  
2. For ease of electrical hook up you may wish to locate the fireplace near an existing  
outlet. (refer to NOTE 1)  
3. Store the fireplace in a safe dry and dust free location.  
NOTE  
The dimensions of the fireplace are 36 ½”wide X 31 ¾” high X 13” deep. The viewing area is  
32” wide and 28 ¼” high. The fireplace does not require any additional venting.  
3
 
FIREPLACE INSTALLATION  
1. Install the Bi-fold doors to the fireplace.  
IMPORTANT  
Bi-fold doors MUST be installed to the firebox prior to installing firebox to mantel.  
BI-FOLD DOOR INSTALLATION  
1. Remove the bi-fold doors from packaging.  
2. Remove the Philips head screw and the door spacer from the bottom edge of the bi-fold  
door opposite of the door handle.  
3. Insert the door spacer into the bottom panel ledge mounting hole.  
4. Insert the top edge of the bi-fold door into the top door track on the fireplace.  
5. Secure the bi-fold door to unit with supplied screw using a short handled screwdriver.  
NOTE  
If short handled screwdriver is not available tilt the unit back.  
6. Repeat steps 2-5 for the other side.  
Bi-fold Door  
Mounting Hole  
Door Spacer  
Screw  
Bottom Ledge  
FIGURE 1  
2. Install the fireplace assembly into the mantel. (refer to mantel assembly instructions)  
IMPORTANT  
If not using a Dimplex mantel, the fireplace must be installed in an enclosure with the  
following MINIMUM internal/opening dimensions.  
4
 
3. Ensure the MANUAL CONTROL on the unit is in the Remote position (left position).  
(refer to electric fireplace manual control instruction section)  
4. Plug the unit into a 15Amp/120Volt outlet. If the cord does not reach, you may use an  
extension cord rated for a minimum of 1875 watts.  
WARNING  
Ensure the power cord is not installed so that it is pinched or against a sharp edge. Also  
ensure the power cord is stored or secured to avoid tripping or snagging to reduce the risk  
of fire, electric shock or injury to persons.  
OPERATION  
ELECTRIC FIREPLACE MANUAL CONTROL  
The manual controls for the fireplace are located in the upper right hand corner.  
A. Main On/Off Switch  
Supplies power to the 3 position manual control switch.  
B. 3 Position Manual Control Switch  
Remote (left position): The unit is operated with the remote control.  
Flame (center position): The flame effect is turned ON.  
Flame & Heat (right position): The flame effect and heater are turned ON simultaneously.  
When the manual control is in the Flame & Heat position the heater does not run on the  
remote operated thermostat. When the heater is ON the red indicator light is activated on  
the firebox and the fan and heater are running on low.  
NOTE  
When the manual control switch is in the Flame and Flame & Heat positions, the fireplace  
unit will not operate with the remote control.  
5
 
Main  
On/Off  
Switch  
Initialization  
Button  
SERIAL No.  
XXX  
XX  
Indicator  
Light  
3 Position  
Manual  
Control  
FIGURE 2  
RESETTING THE TEMPERATURE CUTOFF SWITCH  
Should the heater overheat, an automatic switch will turn the heater off and it will not come  
back on without being reset. The temperature cutoff switch can be reset by unplugging the  
unit, waiting 5 minutes and plugging the unit back in.  
CAUTION  
If you need to continuously reset the heater, unplug the unit and call Dimplex North America  
Limited at 1-800-668-6663 and press 4 for technical support.  
REMOTE CONTROL  
The remote control has a range of approximately 50 ft. (15.25m), it does not have to be  
pointed at the fireplace and can pass through most obstacles (including walls). It is supplied  
with 243 independent frequencies to prevent interference with other units.  
BATTERY INSTALLATION  
1. Depress tab on the battery cover on the back of the remote transmitter and remove  
battery cover.  
2. Install 3 AAA batteries into the remote control. (included)  
3. Replace the battery cover.  
NOTE  
The remote transmitter has a battery backup time of 24 hours. The batteries can be removed  
for up to 24 hours before the transmitter will require re-initialization.  
Batteries  
FIGURE 3  
6
 
NOTE  
When the Low Battery icon  
is present on the remote control it is recommended to replace  
the batteries promptly, to maintain full functionality of the remote/fireplace (FIGURE 5).  
INITIALIZING THE REMOTE CONTROL  
1. Plug cord into 120 volt wall outlet.  
2. Turn ON the electrical power at the circuit breaker.  
3. Ensure the Main On/Off switch located inside the fireplace in the upper right hand  
corner is in the ON position.  
4. Set the 3 position manual control to the Remote position (left position).  
5. Press and hold the initialization button on the unit.  
6. While holding the initialization button, press the flame/heat ON/OFF  
Purifire™ ON/OFF button on the remote control transmitter.  
7. Release the initialization button on the unit.  
button or the  
8. Press the Flame/Heat On/Off button  
to turn the Flame/Heat function ON or press the  
Purifire™ On/Off button  
to turn the Purifire™ function ON.  
Main  
On/Off  
Switch  
Initialization  
Button  
SERIAL No.  
XXX  
XX  
Indicator  
Light  
3 Position  
Manual  
Control  
FIGURE 4  
FREQUENCY INTERFERENCE  
If the fireplace does not respond properly to the remote control, the remote operating  
frequency may have to be reset. The remote control can send another frequency code to the  
circuit board to eliminate interference.  
1. Press the Flame/Heat On/Off button  
to turn the Flame/Heat ON.  
2. Press the ENTER button on the remote control, the middle display  
3. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
flashes.  
and press  
4. Press and hold the initialization button on the unit.  
5. Press and hold left direction button on the remote control.  
6. A descending bar graph will appear on the screen.  
7. The green indicator light will flash on the unit when the new frequency code has been  
stored.  
8. Release left direction button on the remote control.  
9. Release the initialization button on the unit.  
10.Press ENTER to return to the main menu.  
11.Press the Flame/Heat On/Off button  
Purifire™ On/Off button  
to turn the Flame/Heat function ON or press the  
to turn the Purifire™ function ON.  
7
 
REMOTE CONTROL FUNCTIONS  
Time of day  
Room temperature  
Set temperature  
Low  
Battery  
Indicator  
Day of week  
Remote display  
Up direction  
button  
Enter button  
Left direction button  
Right  
direction  
button  
Flame/Heat ON/OFF  
button  
Down  
direction  
button  
Batteries  
Purifire™ ON/OFF button  
Sleep timer  
Occupancy  
Sensor  
Ambient Light  
Sensor  
FIGURE 5  
FLAME/HEAT ON/OFF BUTTON  
Press the Flame/Heat On/Off button  
to turn the Flame/Heat function ON. When the heater  
function is ON, the icon is displayed on the remote control in the upper left hand corner.  
When this icon is displayed, the red indicator light is activated on the firebox. The default  
temperature setting is 72°F (22°C). Press the Flame/Heat On/Off button to turn the  
Flame/Heat function OFF.  
NOTE  
When using the remote control the heater runs on a thermostat. Press the or  
direction  
keys to adjust the set temperature. Once the desired set temperature is reached the heater  
will turn OFF. The heater will cycle ON and OFF to maintain the desired set temperature.  
PURIFIRE ON/OFF BUTTON  
Press the Purifire™ On/Off button  
to turn the Purifire™ function ON. When the Purifire™  
function is ON and the Heater icon is NOT displayed on the remote control, the green  
indicator light is activated on the firebox. The default setting for the Purifire™ is set at low  
speed. Press the Purifire™ On/Off button  
to turn the Purifire™ function OFF.  
NOTE  
To turn the Flame/Heat and Purifire™ ON or OFF at the same time, press both  
buttons simultaneously.  
control  
8
 
Flame Speed  
Slow Start/Fading  
Embers  
Firelight  
Occupancy Sensor  
Temperature Setting  
Purifire™  
Child Lock  
Light Dimmer/Ambient  
Light Sensor  
Set Clock  
Heater Program Setting  
FIGURE 6  
SET CLOCK  
1. Press the ENTER button, the middle display  
flashes.  
2. Use the direction buttons on the hand held remote to move the cursor to the  
and press the ENTER button.  
clock  
3. A day of the week will flash.  
4. Use the left or right direction button to select the day of the week.  
5. Press the up direction button and the hour display will flash.  
6. Use the left or right direction button to select the hour.  
7. Press the up direction button and the minute display will flash.  
8. Use the left or right direction button to select the minute.  
9. Press ENTER to return to the main menu.  
SET TEMPERATURE  
1. Press the ENTER button, the middle display  
flashes.  
2. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
3. Use the left or right direction button to select between °F and °C.  
4. Press ENTER to return to the main menu.  
and press  
and press  
FIRELIGHT  
1. Press the Flame/Heat button  
2. Press the ENTER button, the middle display  
to turn the Flame/Heat ON.  
flashes.  
3. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
4. Press the up direction button to turn the firelight ON, press the down direction  
button to turn the firelight OFF.  
5. Press ENTER to return to the main menu.  
FLAME SPEED  
1. Press the Flame/Heat button  
2. Press the ENTER button, the middle display  
to turn the Flame/Heat ON.  
flashes.  
3. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
and press  
4. Repeatedly press the left or right direction buttons to decrease or increase the  
flame speed.  
NOTE  
The bar graph located on the top of the display screen indicates the speed range of the  
flame.  
5. Press ENTER to return to the main menu.  
9
 
LIGHT DIMMER  
1. Press the Flame/Heat button  
2. Press the ENTER button, the middle display  
to turn the Flame/Heat ON.  
flashes.  
3. Use the direction buttons on the hand held remote to move the cursor to and press  
ENTER.  
4. Repeatedly press the left or right direction button to decrease or increase the  
brightness of the upper lights.  
NOTE  
The bar graph located on the top of the display screen indicates the upper light brightness  
range.  
AMBIENT LIGHT SENSOR  
When the room gets darker the upper lights dim, allowing for a more desirable and realistic  
flame effect. The ambient light sensor is located in the bottom of the remote. (FIGURE 6)  
1. Press the Flame/Heat button  
2. Press the ENTER button, the middle display  
to turn the Flame/Heat ON.  
flashes.  
3. Use the direction buttons on the hand held remote to move the cursor to and press  
ENTER.  
4. Press the up direction button to turn the ambient light sensor ON, press the down  
direction button to turn the ambient light sensor OFF.  
5. Press ENTER to return to the main menu.  
SLOW START/FADING EMBERS  
The slow start function simulates a starting fire. The slow start function timer is automatically  
programmed for 30 seconds. The slow start timer setting cannot be changed. The fading  
embers function simulates a fire going out. The fading embers function timer can be set to 1,  
5, or 10 minutes.  
1. Press the ENTER button, the middle display  
flashes.  
2. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
and press  
3. Press the left or right direction button to select 1, 5, or 10 minutes for the fading  
embers.  
4. Press the up direction button to turn the slow start/fading embers function ON, press  
the down direction button to turn the slow start/fading embers function OFF.  
5. Press ENTER to return to the main menu.  
6. Press the Flame/Heat on/off  
button to activate the slow start/fading embers.  
NOTE  
When turning the unit OFF with the slow start/fading ember function ON, the slow  
start/fading ember  
indicator will flash for 1 minute.  
OCCUPANCY SENSOR  
The occupancy sensor function can be programmed to turn the fireplace ON when it detects  
movement. The occupancy sensor is programmed to turn the fireplace OFF when it doesn’t  
detect movement in 5, 10, or 20 minutes. The occupancy sensor is located in the bottom of  
the remote. (FIGURE 6) The occupancy sensor has a range of 10 feet.  
1. Press the ENTER button, the middle display  
flashes.  
2. Use the direction buttons on the hand held remote to move the cursor to  
ENTER.  
and press  
3. Press the left or right direction button to 5, 10, or 20 minutes.  
4. Press the up direction button to turn the occupancy sensor ON, press the down  
direction button to turn the occupancy sensor OFF.  
5. Press ENTER to return to the main menu.  
10  
 
CHILD LOCK  
1. Press the ENTER button, the middle display  
flashes.  
2. Use the direction buttons on the hand held remote to move the cursor to and press  
ENTER.  
3. Press and hold the up direction button for 4 – 5 seconds. The will flash when the  
child lock function has been turned ON.  
4. To turn the child lock function OFF, hold the down direction button for 4 – 5 seconds.  
PURIFIRE™  
The Purifire™ includes a high efficiency filter to help improve the quality of air. When the  
Purifire™ function is ON and the Heater icon is NOT displayed on the remote control, the  
green indicator light is activated on the firebox.  
NOTE  
The red indicator light overrides the green Purifire™ light.  
1. Press the ENTER button until the middle display  
flashes.  
2. Press the ENTER button on the Purifire™ function.  
3. Press the left or right direction button to select LOW or HIGH.  
4. Press the up direction button to turn the Purifire™ ON, press the down direction  
button to turn the Purifire™ OFF.  
5. Press ENTER to return to the main menu.  
NOTE  
The Purifire™ can also be turned On/Off by pressing the  
Purifire™ On/Off button.  
SLEEP TIMER  
The Sleep Timer automatically shuts off the fireplace after a preset time (from 30 minutes to 8  
hours).  
1. To set the sleep timer press the sleep timer button.  
2. Pressing the sleep timer button repeatedly will increase the sleep timer by 30 minute  
increments.  
3. The fireplace will automatically turn OFF when the sleep timer reaches 0 minutes.  
4. The sleep timer can be cancelled at any time by pressing the sleep timer button  
repeatedly until the sleep timer display disappears and the room temperature display is  
shown.  
PROGRAMMABLE HEATER SETTING  
The heater thermostat can be programmed to suit your individual needs by using the  
INDIVIDUAL DAY SETTING. When going through the programmable heater setting for the  
first time the display screen on the remote will read  
:
. The programmable heater has  
2 program settings (P1 and P2). Program 1 (P1) is to be used for your comfortable room  
setting and Program 2 (P2) is to be used as your set back (energy-saving) temperature. Once  
the heater has been programmed and the program has been turned ON the temperature can  
only be changed by either turning the program OFF or by pressing the Flame/Heat  
button. (see programming individual day setting section to turn program OFF and/or  
temporary manual override section)  
On/Off  
NOTE  
When the occupancy sensor function is ON, it will also override the programmable heater  
setting.  
11  
 
PERSONAL PROGRAM SCHEDULE  
Before programming the heater use the personal program schedule below to determine which  
time and temperature settings meet your schedule.  
Use a pencil to be able to revise your records each time you are required to change your  
program settings.  
Day  
Program 1 (P1)  
Program 2 (P2)  
Time  
Temp  
Temp  
Temp  
Temp  
Temp  
Temp  
Temp  
Time  
Temp  
Temp  
Temp  
Temp  
Temp  
Temp  
Temp  
Mon.  
Tues.  
Wed.  
Thurs.  
Fri.  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Time  
Sat.  
Sun.  
TEMPORARY MANUAL OVERRIDE  
To temporarily change the current set temperature without affecting the current programs:  
1. Press the Flame/Heat On/Off button, the display will disappear.  
2. Press the right or left direction button to select the set temperature.  
3. To cancel the temporary manual override press the Flame/Heat  
the programmed settings will be reactivated.  
On/Off button and  
PROGRAMMING INDIVIDUAL DAY SETTING  
The Individual Day setting allows the user to program the heater thermostat to operate at a  
selectable time and temperature for each day of the week individually. (  
)
1. Press the ENTER button, the middle display  
2. Use the direction buttons on the hand held remote to move the cursor to  
3. Press and hold ENTER for 4 – 5 seconds, display will flash.  
4. Press the right or left direction button to select the day of the week.  
flashes.  
(
)
5. Press the up direction button and the hour display to flash.  
6. Press the right or left direction button to select the hour.  
7. Press the up direction button and the minute display will flash.  
8. Press the right or left direction button to select the minute.  
9. Press the up direction button and the set temperature display will flash.  
10.Press the right or left direction button to select the temperature setting.  
11.Press the up direction button and the P1 indicator will change to P2 and the hour  
display will flash.  
12.Repeat steps 5 – 10 for the P2 setting.  
13.Press the up direction button and the individual day programmed will flash.  
14.Press the right direction button for each additional required program day.  
15.Repeat steps 5 – 14 for the remaining individual days.  
16.Press ENTER.  
17.Press the up direction button to turn the programmable heater function ON and press  
the down direction button to turn the programmable heater function OFF.  
18.Press ENTER to return to the main menu.  
NOTE  
When programmable heater function is ON the red indicator light is illuminated on the  
firebox and the display will appear on the remote control.  
NOTE  
Press the ENTER button at any time to exit and return to the main menu.  
12  
 
MAINTENANCE  
WARNING  
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire,  
electric shock or damage to persons.  
LIGHT BULB REPLACEMENT  
Allow at least 5 minutes for light bulbs to cool before touching bulbs to avoid accidental burning  
of skin.  
Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity  
and detail of the log ember bed exterior disappears. There are four bulbs under the log set,  
which generate the flames and embers, and two bulbs above the log that illuminate the log  
exterior.  
LOWER LIGHT BULB REQUIREMENTS  
Quantity of 4 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt  
rating. Example: GE 60BC or Philips 60 CTC.  
DO NOT EXCEED 60 WATTS PER BULB  
HELPFUL HINTS  
It is a good idea to replace all light bulbs at one time if they are close to the end of their rated  
life. Group replacement will reduce the number of times you need to open the unit to replace  
light bulbs. Care must be taken when removing the logset as the logset contains LED’s and  
wires.  
To access the lower light bulb area:  
1. Open the bi-fold doors.  
2. Pull the front edge of the plastic ember bed or plastic grate up and forward until the rear  
tab releases from the ledge located at the bottom of the mirror.  
IMPORTANT  
ONLY handle the logset by the emberbed.  
NOTE  
Logset fits tightly into firebox, some force may  
be necessary to remove.  
Light Bulb  
3. Set logset in front of firebox.  
4. Disconnect the logset LED wire harness  
from unit.  
LED Wire  
Harness  
5. Lift the left side of the flame rod out of  
the mounting bracket.  
6. Examine the bulbs to determine which  
bulbs require replacement.  
7. Unscrew bulbs counter clockwise.  
8. Insert new bulbs.  
9. Install the left side of the flame rod to  
the mounting bracket.  
Logset  
10.Reconnect the logset LED wire harness.  
11.Replace the logset by inserting the front of  
the emberbed under the front edge of the  
fireplace and push down on the rear edge of  
the emberbed until it snaps into place  
(FIGURE 8).  
FIGURE 7  
NOTE  
Ensure the logset is installed tightly under the back ledge  
to prevent light leakage.  
12.Close the bi-fold doors.  
FIGURE 8  
13  
 
UPPER LIGHT BULB REQUIREMENTS  
Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 25 watt  
rating.  
DO NOT EXCEED 25 WATTS PER BULB  
To access the upper light bulb area:  
1. Open the bi-fold doors.  
2. Remove upper light bracket with a  
screwdriver.  
Upper Light  
3. Replace bulb.  
4. Reassemble in the reverse order  
as above.  
Screw  
FIGURE 9  
Upper Light Bracket  
PURIFIRE™ FILTER  
The Purifire™ filter supplied in your fireplace is reusable and washable. The filter should be  
cleaned or replaced on average once a year. To clean the filter gently tap filter on a hard  
surface to dislodge any loose dirt or debris, and then clean with water. No soap or cleaning  
products are recommended. The filter size is 20” X 10” X 1” rated at MERV 10. If using an  
after market filter follow the manufacturers recommended replacement instructions.  
To replace filter:  
1. Open the bi-fold doors.  
2. Remove the 3 mounting screws from the air filter bracket.  
3. Remove the air filter bracket assembly from the firebox.  
4. Slide filter out of air filter bracket.  
5. Reassemble in reverse order as above.  
NOTE  
If after market air filter is used ensure it is installed according to the manufacturers  
recommended instructions.  
Air Filter  
Air Filter Bracket  
Mounting Screws  
FIGURE 10  
14  
 
GLASS CLEANING  
The glass is cleaned in the factory during the assembly operation. During shipment,  
installation, handling, etc., the glass may collect dust particles, these can be removed by  
dusting lightly with a clean dry cloth.  
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth. To  
prevent scratching, do not use abrasive cleaners or spray liquids on the glass surface.  
FIREPLACE SURFACE CLEANING  
Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace.  
Do not use abrasive cleaners.  
15  
 
TEN YEAR LIMITED WARRANTY  
Products to which this limited warranty applies  
This limited warranty applies to the following model of your newly purchased Dimplex electric  
fireplace DF3215 and to newly purchased Dimplex fireplace surrounds (mantels) and trims.  
This limited warranty applies only to purchases made in any province of Canada except  
for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the  
USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty  
applies to the original purchaser of the product only and is not transferable.  
Products excluded from this limited warranty  
Light bulbs and Purifire™ filters are not covered by this limited warranty and are the sole  
responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nunavut,  
Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products  
purchased in these States, provinces, or territories are sold AS IS without warranty or  
condition of any kind (including, without limitation, any implied warranties or conditions of  
merchantability or fitness for a particular purpose) and the entire risk of as to the quality and  
performance of the products is with the purchaser, and in the event of a defect the purchaser  
assumes the entire cost of all necessary servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty  
have been tested and inspected prior to shipment. Subject to the provisions of this warranty,  
Dimplex warrants such products to be free from defects in material and workmanship for a  
period of 10 years from the date of the first purchase of such products as follows: (a) a repair  
or replacement warranty on defective products or parts, including in-home services, for the first  
three years following the date of first purchase; and (b) thereafter, a replacement of parts  
warranty on defective products and parts (with no in-home services) for the 7 year period  
commencing on the second anniversary of first purchase and ending on the tenth  
anniversary of the date of first purchase.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been  
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex  
warrants such products to be free from defects in material and workmanship for a period of 1  
year from the date of first purchase of such products. Warranty services do not include in-  
home services.  
The above section is a summary only of your warranty rights. Please review the  
remaining provisions of this warranty for your specific rights.  
The limited 10 year warranty period for products other than fireplace surrounds (mantels) and  
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also  
applies to any implied warranties that may exist under applicable law. Some jurisdictions do  
not allow limitations on how long an implied warranty lasts, so the above limitation may not  
apply to the purchaser.  
16  
 
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except by Dimplex or  
its authorized service representatives) or otherwise altered. This limited warranty does further  
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,  
improper maintenance or handling, or operation with an incorrect power source.  
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex  
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada  
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available  
when calling. Limited warranty service requires a proof of purchase of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be defective in  
material or workmanship during (i) the 10 year limited warranty period for products other than  
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for  
surrounds (mantels) and trims, you have the following rights:  
Limited warranty service will be performed solely by dealers or service agents of  
Dimplex authorized to provide limited warranty services.  
For products (other than surrounds (mantels) and trims) for the period ending at  
midnight on the third anniversary of the date of first purchase, Dimplex will in its sole  
discretion either repair or replace such defective product or part without charge. If  
Dimplex is unable to repair or replace such product or part, or if repair or replacement is  
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or  
replacement, choose to refund the purchase price for such product or part. This limited  
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,  
Dimplex will be responsible for all labour and transportation costs associated with the  
repair or replacement of the product or part except as follows: (i) charges may be levied  
for travel costs incurred to travel to the purchaser's site where the product is located if the  
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's  
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear  
access to all serviceable parts of the product.  
For products (other than surrounds (mantels) and trims) for the period  
commencing at 12:01 a.m. on the day after the third anniversary of the first  
purchase and ending at midnight on the tenth anniversary of the date of first  
purchase, this limited warranty entitles the purchaser to replacement parts only without  
charge. If Dimplex is unable to replace such part, or if replacement is not commercially  
practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose to  
refund the purchase price for such part. The purchaser shall not be entitled to on-site or  
in-home warranty services. The purchaser shall be responsible for all expenses incurred  
for the removal of the part and installation of the replacement part including, without  
limitation, all shipping costs and transportation costs to and from the authorized dealer's  
or service agent's place of business and all labour costs. Such costs shall not be the  
responsibility of Dimplex.  
17  
 
For surrounds (mantels) and trims for the period ending at midnight on the first  
anniversary of the date of first purchase, Dimplex will in its sole discretion either repair  
or replace such defective surrounds (mantels) and trims or part thereof without charge. If  
Dimplex is unable to repair or replace such product or part, or if repair or replacement is  
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or  
replacement, choose to refund the purchase price for such product or part. The purchaser  
shall not be entitled to on-site or in-house services. The purchaser is responsible for all  
expenses incurred for repair or replacement of such product or part including, without  
limitation, all shipping costs and transportation costs to and from the authorized dealer's  
or service agent's business and all labour costs. Such costs shall not be the  
responsibility of Dimplex.  
On-site or in-home services not provided under this warranty may be performed at the  
purchaser's specific request and expense at Dimplex’s then-current rates for such  
services.  
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE  
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR  
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,  
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE  
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF  
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL  
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT  
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE  
PRODUCT.  
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR  
EXCLUSION MAY NOT APPLY TO THE PURCHASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have other rights  
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention  
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of  
products covered by this limited warranty.  
1-888-DIMPLEX  
1-888-346-7539  
1367 Industrial Road  
Cambridge, Ontario  
Canada, N1R 7G8  
Approved for use in the United States and Canada  
18  
 

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