Whirlpool Pressure Washer CATALYST User Manual

THREE SPEED  
ELECTRONIC WASHER  
Use & Care Guide  
For questions about features, operation/performance,  
parts, accessories or service call: 1-800-253-1301  
In Canada, for assistance call: 1-800-461-5681,  
for installation and service call: 1-800-807-6777  
or visit our website at  
Table of Contents.............................................................2  
3953949B  
 
WASHER SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all  
safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or  
“WARNING.” These words mean:  
You can be killed or seriously injured if you don't  
immediately follow instructions.  
You can be killed or seriously injured if you don't  
follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you  
what can happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic  
precautions, including the following:  
Read all instructions before using the washer.  
Do not allow children to play on or in the washer. Close  
supervision of children is necessary when the washer is  
used near children.  
Do not wash articles that have been previously  
cleaned in, washed in, soaked in, or spotted with  
gasoline, dry-cleaning solvents, other flammable,  
or explosive substances as they give off vapors  
that could ignite or explode.  
discarded,  
Before the washer is removed from service or  
remove the door or lid.  
Do not reach into the washer if the drum, tub or agitator  
is moving.  
Do not add gasoline, dry-cleaning solvents, or  
other flammable, or explosive substances to the  
wash water. These substances give off vapors  
that could ignite or explode.  
Do not install or store the washer where it will be  
exposed to the weather.  
Do not tamper with controls.  
Under certain conditions, hydrogen gas may be  
produced in a hot water system that has not been  
used for 2 weeks or more. HYDROGEN GAS IS  
EXPLOSIVE. If the hot water system has not  
been used for such a period, before using the  
washing machine, turn on all hot water faucets  
and let the water flow from each for several  
minutes. This will release any accumulated  
hydrogen gas. As the gas is flammable, do not  
smoke or use an open flame during this time.  
Do not repair or replace any part of the washer or  
attempt any servicing unless specifically recommended  
in this manual or in published user-repair instructions  
that you understand and have the skills to carry out.  
See Electrical Requirementsfor grounding instructions.  
SAVE THESE INSTRUCTIONS  
3
 
PARTS AND FEATURES  
1. Control panel  
7. Detergent dispenser  
2. Model and serial number label  
3. Liquid chlorine bleach dispenser  
4. Liquid fabric softener dispenser  
5. XTRA ROLL ACTIONPLUS agitator  
6. Lid  
8. DURASMOOTHwhite porcelain basket  
9. Tub  
Additional features  
CATALYST® cleaning action  
ACCUWASHtemperature control system  
Control panel  
4
 
Loading  
WASHER USE  
Loading suggestions  
For these suggested full-sized loads, set the LOAD SIZE selector  
to the highest setting.  
Understanding Washer Cycles  
SUPER CAPACITY PLUS WASHERS  
When a cycle is selected, the washer lid is closed, and Start is  
pushed, the washer fills (to the selected load size) before  
agitation and timing start. The washer begins agitating  
immediately after filling. If CATALYST® cleaning action is selected,  
the washer spins and sprays detergent solution for a brief period  
before filling with water.  
Heavy Work Clothes  
3 pair pants  
3 shirts  
1 coverall  
1 overall  
4 pair jeans  
During agitation, the agitator creates a continuous rollover action  
that provides a thorough cleaning of the wash load.  
Delicates  
3 camisoles  
1 quilted robe  
4 slips  
6 undergarments  
2 sets of sleepwear  
1 childs outfit  
Towels  
10 bath towels  
10 hand towels  
14 wash cloths  
1 bath mat  
Mixed Load  
3 double sheets  
4 pillowcases  
8 T-shirts  
NOTES:  
2 shirts  
The washer pauses briefly throughout each cycle. These  
pauses are normal for washer operation.  
2 blouses  
8 handkerchiefs  
6 pair shorts  
Follow the progress of your wash cycle with the Washing  
Status indicator lights.  
WASH  
RINSE  
Normal Sounds  
Your new washer may make sounds your old one didnt. Because  
the sounds might be unfamiliar, you may be concerned about  
them. These sounds are normal.  
1. Spin-Spray  
(detergent  
mixture)†  
1. Fill  
During washing  
When you select a small load size setting, your washer has a  
lower water level. This can cause a clicking sound from the upper  
part of the agitator.  
If you select CATALYST® cleaning action, you will hear a spin/  
spray noise at the start of the cycle.  
2. Fill  
2. Rinse  
3. Drain  
3. Wash  
selected  
time  
No agitation  
During drain  
If water is drained quickly from your washer (depending on your  
installation), you may hear air being pulled through the pump  
during the end of draining.  
4. Drain  
No agitation*  
4. Spin-Spray  
rinse  
After drain and before spin  
When the cycle changes from draining to spinning, you may hear  
gears engaging.  
5. Spin  
5. Spin  
6. Off  
When selecting a cycle or an option  
A tone sounds whenever a selection is made. The sound level of  
the tones is not adjustable.  
When the CATALYST option is  
selected, the washer spins and  
sprays a detergent solution for a  
brief period prior to filling.  
A single tone sounds whenever a selection is accepted.  
Three short tones sound if an unavailable selection is made.  
* The Permanent Press/Casual  
cycle partially drains, fills,  
agitates briefly, and drains.  
5
 
3. Pour measured liquid chlorine bleach into the liquid chlorine  
bleach dispenser, if desired. Bleach is diluted and  
automatically dispensed during the wash cycle. See SMART  
BLEACHTimed Bleach Dispenser.”  
Starting Your Washer  
Never use more than 1 cup (250 mL) for a full load. Use  
less for a smaller load size.  
Fire Hazard  
Follow the manufacturers directions for safe use.  
Never place items in the washer that are  
dampened with gasoline or other flammable  
fluids.  
To avoid spilling, use a cup with a pouring spout. Do not  
let bleach splash, drip, or run down into the washer  
basket.  
Use only liquid chlorine bleach in this dispenser.  
No washer can completely remove oil.  
4. Pour measured liquid fabric softener into the fabric softener  
Do not dry anything that has ever had any type of  
oil on it (including cooking oils).  
dispenser, if desired.  
Doing so can result in death, explosion, or fire.  
WARNING  
Do not overfill. The dispenser holds 3 oz (94 mL), or a  
standard capful of fabric softener.  
The fabric softener is dispensed in the final rinse.  
Do not spill or drip any fabric softener on the clothes.  
Use only liquid fabric softener in this dispenser.  
5. Close the washer lid.  
6. Select a Cycle. The preset Soil Level, Load Size, and Water  
Temperature for the selected cycle will glow. See Selecting a  
Cycle.”  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
The preset settings provide the recommended fabric care  
for your selected cycle.  
You can change the preset settings by pressing the  
Selectpad of each option until the desired setting  
glows.  
Do not use an extension cord.  
Failure to follow these instructions can result in  
death, fire, or electrical shock.  
1. Drop a load of sorted clothes loosely into the washer.  
Load evenly to maintain washer balance. Mix large and  
small items.  
Your washer uses ACCUWASHtemperature control  
system. When you select a cycle, the washer selects the  
recommended ACCUWASH setting for the type of fabric  
and soils being washed. See ACCUWASH Temperature  
Control System.For best fabric care, follow garment  
label instructions. See the Temperature Guide for more  
information.  
Items should move easily through the wash water.  
Overloading can cause poor cleaning.  
To reduce wrinkling of permanent press clothes and some  
synthetic knits, use a large load size to provide more  
space (see step 6).  
2. Pour measured powdered or liquid detergent into the  
detergent dispenser.  
6
 
10. Press Start. The wash cycle begins.The total cycle time (in  
Temperature Guide  
Water Temp  
minutes) glows in the Estimated Time Remaining display.  
Use For  
Hot  
111°F (44°C)  
or above  
Whites and pastels  
Heavy soils  
NOTE: If you do not press Start within 5 minutes of selecting  
the cycle, the cycle and settings are automatically cancelled.  
Warm  
90°-110°F  
(32°-43°C)  
Bright colors  
Moderate to light soils  
Pausing or restarting your washer  
To pause the washer at any time, press Pause/Cancel once.  
Cold  
70°-90°F  
(21°-32°C)  
Colors that bleed or fade  
Light soils  
NOTE: In wash water temperatures colder than 70ºF  
(21ºC), detergents do not dissolve well. Soils can be difficult  
to remove. Some fabrics can retain wear wrinkles and have  
increased pilling (the formation of small lint-like balls on the  
surface of garments).  
To restart the washer and resume the wash cycle, press Start.  
7. (OPTIONAL STEP) To select or cancel CATALYST® cleaning  
action, press On/Off. To learn how CATALYST cleaning action  
works, see Selecting Options.”  
Changing or Cancelling Cycles and Options  
The cycles and options (CATALYST cleaning action, Soak, Rinse/  
Spin or Spin) may be changed any time before Start is pressed. A  
single short tone will sound when a selection is made. If an  
unavailable combination is selected, three short tones will sound  
and the last selection will not be accepted.  
The options can be changed any time after Start is pressed and  
before the start of the selected option. Follow the progress of  
your wash cycle with the Washing Status indicator lights.  
CATALYST cleaning action is pre-selected in the Heavy  
Duty and Whitest Whites cycles. When these cycles are  
selected, the CATALYST option light glows. If CATALYST  
cleaning action is not desired, you may cancel any time  
before Start is pressed.  
CATALYST cleaning action is automatically added to the  
Quick Wash and Hand Wash cycles to help ensure the  
best cleaning results. The CATALYST option light does not  
glow until after Start is pressed.  
To change an option after the cycle has started  
1. Press Pause/Cancel once.  
2. Select the desired option.  
3. Press Start to resume the cycle.  
To cancel a cycle  
NOTE: CATALYST cleaning action cannot be cancelled in  
the Quick Wash and Hand Wash cycles.  
The CATALYST option can be added to any wash cycle.  
8. (OPTIONAL STEP) To add an extra Rinse and Spin or an extra  
Spin only to a wash cycle, press On/Off until the desired  
option glows.  
1. Press Pause/Cancel twice.  
2. Select desired wash cycle.  
3. Select options.  
4. Press Start to restart the washer at the beginning of the new  
cycle.  
To select a Rinse and Spin only or a Spin only, see Selecting  
Options.”  
9. (OPTIONAL STEP) The End of Cycle Signal is helpful when  
you are washing items that should be removed from the  
washer as soon as the cycle ends.  
Press the Bell to select a Softer or Louder signal or to turn the  
End of Cycle Signal Off.  
7
 
Normal  
Use this 8-12 minute cycle for moderately soiled cottons and  
linens. The cycle starts with high speed agitation for deep  
cleaning, then automatically steps to a lower speed to help  
ensure gentle fabric care. High spin speed shortens drying time.  
The preset agitation time is 10 minutes.  
Selecting a Cycle  
This section describes the available wash cycles and will help  
you make the best cycle selections for your wash loads. Each  
cycle is designed for different types of fabric and soil levels.  
Preset cycle settings provide the recommended fabric care for  
your selected cycle.  
Perm. Press/Casual  
For improved fabric care at water levels below medium, the  
washer automatically lowers the agitation speed. This change  
takes place in all cycles except Extra Delicate and Hand Wash.  
For most loads, use the soil level (agitation time) recommended in  
the preset settings.  
Use this 6-10 minute cycle for cleaning lightly to moderately  
soiled casual business clothes, permanent press blends and  
synthetic fabrics. The cycle uses low speed agitation for  
thorough cleaning and gentle fabric care for your no-iron fabrics.  
To minimize wrinkling, this cycle features a cool down rinse and a  
low-speed final spin. The preset agitation time is 8 minutes.  
Select more time for heavy soils and sturdy fabrics.  
Select less time for light soils and delicate fabrics.  
Quick Wash  
The washer pauses briefly throughout each cycle. These  
pauses are normal. Refer to Normal Soundsto learn more  
about the sounds you may hear during a wash cycle.  
Use this 4-8 minute cycle for small, lightly soiled loads that need  
refreshing. CATALYST cleaning action is automatically added to  
this cycle to help ensure the best cleaning results. For the fastest  
cycle, select a small load size and less soil level. The preset  
agitation time is 6 minutes.  
Refer to Understanding Washer Cyclesto learn what  
happens during a wash cycle.  
Extra Delicate  
Use this 4-8 minute wash cycle for sheer fabrics and lingerie. The  
cycle features extra low speed agitation followed by a deep rinse  
and a low speed spin. The preset agitation time is 6 minutes.  
Hand Wash  
Use this 4-8 minute cycle for hand washable garments. The cycle  
features a series of brief, low speed agitations and short soaks to  
gently clean special-care items. CATALYST cleaning action is  
automatically added to this cycle to help ensure the best cleaning  
results. Low spin speeds minimize wrinkling. The preset  
agitation/soak time is 6 minutes.  
NOTE: Wash small loads. If items appear to be floating (due to  
trapped air), pause the washer by pressing Pause/Cancel once.  
Push items down into the washer. Press Start.  
Heavy Duty  
Favorite Cycle  
Use this 10-15 minute wash cycle for sturdy, colorfast fabrics  
such as work clothes. The cycle combines high speed agitation  
and high speed spin, to shorten drying times. This cycle also  
includes CATALYST® cleaning action to help ensure removal of  
heavy soils and stains. The preset agitation time is 15 minutes.  
Favorite Cycle allows you to customize a favorite cycle and store  
it for future use.  
To store a Favorite Cycle  
1. Select a cycle. If desired, change the preset cycle settings.  
2. Select options.  
Whitest Whites  
3. Press and hold the Heart about 2 seconds until it beeps and  
Use this 10-15 minute wash cycle for loads of white fabrics that  
need improved whitening. The cycle combines high speed  
agitation and high speed spin, to shorten drying times. This cycle  
also includes CATALYST cleaning action, hot wash water and an  
automatic second rinse. Bleach is recommended in this cycle to  
provide outstanding whitening. The preset agitation time is  
12 minutes.  
the Favorite Cycle light glows.  
4. Press Start.  
To reuse Favorite Cycle  
1. Press the Heart.  
2. Press Start.  
8
 
To select or cancel CATALYST cleaning action  
Preset cycle settings  
Your washer has preset soil levels, load sizes and water  
temperatures based on the cycle selected. The preset settings  
provide the recommended fabric care for your load. See chart.  
Press On/Off to select or cancel CATALYST cleaning action. The  
CATALYST option must be selected or cancelled before Start is  
pressed.  
Cycle  
Soil Level  
Load Size  
Water  
Temperature  
Heavy Duty  
More  
Super Plus  
Super Plus  
Warm/Cold  
Hot/Cold  
Whitest  
Whites  
Normal  
Soak  
Normal  
Normal  
Normal  
Super Plus  
Super Plus  
Warm/Cold  
Warm/Cold  
Use Soak for heavy soils and stains that need additional time for  
removal. You can add Soak to a wash cycle, or you can select a  
Soak only.  
Perm. Press/  
Casual  
Quick Wash  
Extra Delicate  
Hand Wash  
Soak  
Normal  
Normal  
Normal  
Normal  
None  
Medium  
Warm/Warm  
Warm/Cold  
Cold/Cold  
Medium  
Medium  
To add Soak to a wash cycle  
Super Plus  
Super Plus  
Warm/Cold  
Warm/Cold  
When Soak is added to a wash cycle, the washer fills to the  
selected water level, agitates briefly and soaks for a few minutes  
before the wash cycle begins. The amount of soak time varies  
with each cycle, but is not longer than 12 minutes.  
Rinse/Spin  
To change the preset cycle settings  
1. Select a cycle.  
Press the Select pad of each setting until the desired setting  
glows.  
2. Press On/Off until the Soak light glows.  
3. Press Start.  
To select a Soak only  
Selecting Options  
When a Soak only is selected, the washer fills to the selected  
water level, agitates briefly and soaks. The preset soak time is 30  
minutes. If a different soil level is selected, the soak time  
increases or decreases, depending on the selection. After  
soaking, the washer agitates briefly, drains and spins. Soak only  
should be followed by a wash cycle, as there is no rinse.  
You can customize your wash cycle by adding one or more of the  
following options to your wash: CATALYST® cleaning action,  
Soak, Rinse/Spin or Spin.  
A single tone sounds when a selection is accepted.  
Three short tones sound if an unavailable selection is made.  
1. Place a sorted load of clothes into the washer. Add detergent  
to the detergent dispenser.  
®
CATALYST Cleaning Action  
2. Press On/Off until the Soak light glows. The preset settings  
Your washer uses CATALYST cleaning action to help ensure  
better soil and stain removal from your wash load. CATALYST  
cleaning action reduces the need for pretreatment and is safe for  
all fabrics. CATALYST cleaning action is pre-selected in the  
Heavy Duty and Whitest Whites cycles and is automatically  
added to the Quick Wash and Hand Wash cyles. The CATALYST  
option can be added to any wash cycle.  
will glow. If desired, change settings.  
3. Close washer lid. Press Start.  
How CATALYST cleaning action works  
1. Before agitation begins, detergent is automatically released  
into a special chamber that mixes the detergent with a small  
amount of water to create a sudsy cleaning solution.  
2. Spinning spreads out the clothes.  
3. The cleaning solution showers onto the top of the fabrics. The  
solution is pulled through the clothes, and the detergent  
enzymes attach to soils and stains, lifting them away.  
4. A sensor alerts the washer when the cleaning solution  
completely penetrates the stains and soils and a rich, sudsy  
lather covers the clothes. The washer fills to the selected  
water level and completes the selected cycle.  
NOTES:  
For best results, the load should be dry at the start of the  
cycle.  
Stubborn and set-in stains might require additional  
pretreatment.  
9
 
Rinse/Spin or Spin only  
When using extra detergent for heavily soiled clothes, or washing  
special-care items, you may find an extra rinse and spin is  
needed. The Rinse/Spin option may also be used for items that  
need rinsing only or for completing a cycle after a power failure.  
SMART BLEACH™ Timed Bleach Dispenser  
The timed bleach dispenser automatically dispenses liquid  
chlorine bleach to the wash load at the appropriate time during  
the cycle to help ensure the cleanest and brightest loads. Bleach  
is dispensed into the wash load a few minutes after agitation  
begins in order to give the detergent time to achieve the best soil  
and stain removal.  
An extra drain and spin may help shorten drying times for some  
heavy fabrics or special-care items by removing excess water.  
The Spin option may also be used for draining the washer after  
canceling a cycle or completing a cycle after a power failure.  
NOTE: Do not use this dispenser to add powdered chlorine or  
color-safe bleach to your wash load. The dispenser is for liquid  
chlorine bleach only.  
Self-Cleaning Lint Filter  
Your washer has a self-cleaning lint filter at the bottom of the  
basket. Wash and rinse water flow over the filter during agitation,  
separating the lint from the water. The lint spins out of the system  
during the spin part of the cycle. If your washer drains into a tub,  
remove any lint collected in the tub or strainer.  
To add an extra Rinse/Spin or Spin to a cycle  
1. Select a cycle.  
2. Press On/Off until the light glows for the desired option.  
3. Press Start.  
To select a Rinse/Spin or a Spin only  
1. Place a load of clothes into the washer.  
2. Press On/Off until the light glows for the desired option.  
3. Press Start.  
WASHER CARE  
Cleaning Your Washer  
Cleaning the exterior  
Use a soft, damp cloth or sponge to wipe up any spills such as  
detergent or bleach. Occasionally wipe the outside of your  
washer to keep it looking new.  
ACCUWASH™ Temperature Control System  
Your washer uses ACCUWASH temperature control system. The  
ACCUWASH feature maintains a uniform water temperature by  
regulating incoming hot and cold water. This helps eliminate  
undissolved detergent and ensures consistent cleaning results.  
The cold wash is regulated at approximately 75ºF (24ºC). The  
warm wash is maintained at approximately 100ºF (38ºC).  
Cleaning the interior  
When you select a cycle, the washer selects the recommended  
ACCUWASH setting for the type of fabric and soils being  
washed.  
Clean your washer interior by mixing 1 cup (250 mL) of chlorine  
bleach and 2 cups (500 mL) of detergent. Pour this into your  
washer and run it through a complete cycle using hot water.  
Repeat this process if necessary.  
NOTES:  
NOTE: Remove any hard water deposits using only cleaners  
labeled as washer safe.  
Make sure that both hot and cold water faucets are turned on  
or the ACCUWASH feature will not work properly.  
The wash and rinse water temperature for Hot/Cold are not  
regulated with the ACCUWASH feature.  
Cleaning the dispensers  
The dispensers are self-cleaning. If the liquid fabric softener  
dispenser needs cleaning, scrub with a brush using a liquid  
laundry detergent solution.  
The ACCUWASH feature can be turned Off by pressing On/Off.  
IMPORTANT:  
Remove hard water deposits using only cleaners labeled as  
washer safe.  
Never use any cleaning fluids on dispenser parts. This can  
cause damage to the plastic.  
10  
 
Water Inlet Hoses  
TROUBLESHOOTING  
Replace inlet hoses after five years of use to reduce the risk of  
hose failure. Periodically inspect and replace inlet hoses if  
bulges, kinks, cuts, wear or leaks are found.  
First try the solutions suggested here and possibly avoid  
the cost of a service call...  
When replacing your inlet hoses, mark the date of replacement  
on the label with a permanent marker.  
Washer displaying code message  
LF(Long Fill)  
Are the water inlet hoses kinked or clogged?  
Vacation, Storage,  
and Moving Care  
Are the water inlet valve screens clear?  
Install and store your washer where it will not freeze. Because  
some water may stay in the hoses, freezing can damage your  
washer. If storing or moving your washer during freezing weather,  
winterize it.  
LD(Long Drain)  
Is the drain hose kinked or clogged?  
FF(Fill Failure)  
There is a problem with the water level sensing system. Call  
for service.  
Non-use or vacation care  
Operate your washer only when you are at home. If you will be on  
vacation or not using your washer for an extended period of time,  
you should:  
OL(Open Lid)  
Is the lid open?  
Unplug washer or disconnect power.  
OB(Off Balance)  
Is the load unbalanced? Redistribute the load.  
Turn off the water supply to the washer. This helps avoid  
accidental flooding (due to a water pressure surge) while you  
are away.  
FVariables (F1, F2, ...F9)  
A washer operation failure has occurred. Do the following:  
To winterize washer  
1. Press Pause/Cancel twice.  
1. Shut off both water faucets.  
2. Open and close the washer lid.  
3. Reset the cycle and press Start.  
2. Disconnect and drain water inlet hoses.  
If the problem persists, press Pause/Cancel twice to clear the  
display. Call for service.  
3. Put 1 quart (1 L) of R.V.-type antifreeze in the basket.  
4. Run washer on a drain and spin setting (see Selecting  
Options) for about 30 seconds to mix the antifreeze and  
water.  
Washer wont fill, rinse or agitate  
5. Unplug washer or disconnect power.  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
To use washer again  
1. Flush water pipes and hoses.  
Is there power at the plug? Check electrical source or call  
electrician.  
2. Reconnect water inlet hoses.  
3. Turn on both water faucets.  
4. Plug in washer or reconnect power.  
Are the water inlet valve screens clogged?  
Are the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
5. Run the washer through a complete cycle with 1 cup (250 mL)  
of detergent to clean out antifreeze.  
Is there oversudsing? Spin load; restart cycle. Do not add  
detergent.  
Does the water level seem too low, or does the washer  
appear to not fill completely?  
The top of the agitator is much higher than the highest water  
level. This creates a perception that the washer is not filling  
completely. This is normal.  
Washer stops  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
Did you press Pause/Cancel? To restart the washer, press  
Start.  
Are the water inlet valve screens clogged?  
Are the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
Is there power at the plug?  
Check electrical source or call electrician.  
11  
 
Has a fuse blown or has the circuit breaker tripped?  
If problem continues, call electrician.  
Washer leaks  
Are you using an extension cord?  
Do not use an extension cord.  
Check the following:  
Are the fill hoses tight? Are the fill hose washers properly  
seated? Is the drain hose clamp properly installed? See the  
Installation Instructions.  
Is the washer in a normal pause in the Perm. Press/  
Casual or Hand Wash cycle?  
The washer pauses for about 2 minutes in the Perm. Press/  
Casual cycle. Allow the cycle to continue.  
Is the sink or drain clogged?  
Sink and standpipe must be able to handle 17 gal. (64 L) of  
water per minute.  
The Hand Wash cycle features periods of agitation and soak.  
Is the washer overloaded?  
Wash smaller loads.  
Is water deflecting off the tub ring or the load?  
Center the tub before starting the washer.  
The wash load should be balanced and not overloaded. The  
fill or spray rinses can deflect off the load.  
Washer wont drain or spin  
Is the drain hose clogged, or the end of the drain hose  
more than 96 in. (244 cm) above the floor?  
See the Installation Instructions for proper installation of drain  
hose.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Check household plumbing for leaks.  
Is the lid open?  
The lid must be closed during operation.  
Washer basket is crooked  
Is there excessive sudsing?  
Was the washer basket pulled forward during loading?  
The wash load should be balanced and not overloaded. Push  
the basket to the center before starting wash.  
Always measure detergent. Follow manufacturers directions.  
If you have very soft water, you might need to use less  
detergent.  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
Is your voltage low?  
Check electrical source or call electrician. Do not use an  
extension cord.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Washer continues to fill or drain, or the cycle seems stuck  
The washer basket moves while washing.  
This is normal.  
Is the top of drain hose lower than the water level in  
washer?  
The top of the hose must be higher than the water level in the  
washer for proper operation. See the Installation Instructions.  
Agitator operation  
Does the drain hose fit too tightly in the standpipe, or is it  
taped to the standpipe?  
The drain hose should be loose yet fit securely. Do not seal  
the drain hose with tape. The hose needs an air gap. See the  
Installation Instructions.  
The top of the agitator is loose, or moves in only one  
direction.  
This is normal.  
Dispensers clogged or bleach leaking  
Washer makes noise  
Did you follow the manufacturers directions when adding  
detergent and fabric softener to the dispensers?  
Measure detergent and fabric softener. Carefully pour into the  
dispensers. Wipe up all spills.  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Dilute fabric softener in the fabric softener dispenser.  
Did you put powdered or liquid, color-safe bleach in the  
liquid chlorine bleach dispenser?  
Add powdered or liquid color-safe bleach to the detergent  
dispenser. Do not use the chlorine bleach dispenser for color-  
safe bleach.  
Did you completely remove the yellow shipping strap with  
cotter pins? See the Installation Instructions.  
Are the gears engaging after the drain and before spin, or  
is the upper part of agitator clicking during wash?  
These are normal washer noises.  
Load too wet  
Did you use the right cycle for the load being washed?  
Select a cycle with a higher spin speed.  
Did you use a cold rinse?  
Cold rinses leave loads wetter than warm rinses. This is  
normal.  
12  
 
Residue or lint on load  
Gray whites, dingy colors  
Did you sort properly?  
Sort lint givers (towels, chenille) from lint takers (corduroy,  
synthetics). Also sort by color.  
Did you properly sort the load?  
Dye transfer can occur when mixing whites and colors in a  
load. Sort dark clothes from whites and lights.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Lint  
can be trapped in the load if overloaded. Wash smaller loads.  
Was the wash temperature too low?  
Use hot or warm washes if safe for the load. Hot water should  
be at least 111°F (44°C) to clean heavy soils.  
Check the following:  
Was paper or tissue left in pockets?  
Did you use enough detergent, or do you have hard  
water?  
Use more detergent for washing heavy soils in cold or hard  
water.  
Did you use enough detergent? Follow manufacturers  
directions. Use enough detergent to hold the lint in the water.  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
Is your water colder than 70°F (21°C)? Wash water colder  
than 70°F (21°C) may not completely dissolve the detergent.  
Stains on load  
Garment damage  
Did you follow the manufacturers directions when adding  
detergent and fabric softener?  
Measure detergent and fabric softener. Use enough detergent  
to remove soil and hold it in suspension.  
Check the following:  
Were sharp items removed from pockets before washing?  
Empty pockets, zip zippers, snap or hook fasteners before  
washing.  
Did you add fabric softener directly to the load? Use your  
fabric softener dispenser, if available. Do not drip fabric  
softener on clothes.  
Were strings and sashes tied to prevent tangling?  
Were items damaged before washing? Mend rips and broken  
threads in seams before washing.  
Is there above average iron (rust) in water?  
You may need to install an iron filter.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Did you properly sort the load?  
Sort dark clothes from whites and lights.  
Did you unload the washer promptly?  
Did you properly add chlorine bleach?  
To avoid dye transfer, unload the washer as soon as it stops.  
Do not pour chlorine bleach directly on load. Use your liquid  
chlorine bleach dispenser, if available. Wipe up bleach spills.  
Undiluted bleach will damage fabrics.  
Load is wrinkled  
Did you follow the manufacturers care label instructions?  
Did you unload the washer promptly?  
Unload the washer as soon as it stops.  
Did you use the right cycle for the load being washed?  
Use the Perm. Press/Casual cycle or another cycle with a low  
spin speed to reduce wrinkling.  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Was the wash water warm enough to relax wrinkles, or  
are you using warm rinses?  
If safe for the load, use warm or hot wash water. Use cold  
rinse water.  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
Load is tangled or twisted  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Did you wrap items around the agitator?  
Drop items loosely into the washer. Do not wrap items around  
the agitator.  
13  
 
In Canada  
ASSISTANCE OR SERVICE  
Call the Whirlpool Canada Inc. Customer Interaction Center toll  
free:  
Before calling for assistance or service, please check  
Troubleshooting.It may save you the cost of a service call. If  
you still need help, follow the instructions below.  
1-800-461-5681 8:30 a.m. - 5:30 p.m. EST.  
Our consultants provide assistance with:  
Features and specifications on our full line of appliances  
When calling, please know the purchase date and the complete  
model and serial number of your appliance. This information will  
help Whirlpool Assistance or Service to better respond to your  
request.  
Referrals to local dealers  
For service in Canada  
Call 1-800-807-6777. Whirlpool Canada Inc. designated service  
technicians are trained to fulfill the product warranty and provide  
after-warranty service anywhere in Canada.  
If you need replacement parts  
If you need to order replacement parts, Whirlpool recommends  
that you only use FSP® factory specified parts. These parts will fit  
right and work right because they are made with the same  
precision used to build every new WHIRLPOOL GOLD®  
appliance.  
For further assistance  
If you need further assistance, you can write to Whirlpool Canada  
Inc. with any questions or concerns at:  
To locate FSP® replacement parts in your area:  
Customer Interaction Center  
Whirlpool Canada Inc.  
1901 Minnesota Court  
In the U.S.A., call the Customer Interaction Center at  
1-800-253-1301, or your nearest Whirlpool designated service  
center.  
Mississauga, Ontario L5N 3A7  
In Canada, call 1-800-807-6777, or your nearest Whirlpool  
designated service center.  
Please include a daytime phone number in your correspondence.  
Gearcase assembly covered by your warranty  
In the U.S.A.  
Call the Whirlpool Customer Interaction Center toll free:  
1-800-253-1301.  
Our consultants provide assistance with:  
Features and specifications on our full line of appliances  
Installation information  
Use and maintenance procedures  
Accessory and repair parts sales  
Specialized customer assistance (Spanish speaking, hearing  
impaired, limited vision, etc.)  
Referrals to local dealers, repair parts distributors, and  
service companies  
Whirlpool designated service technicians are trained to fulfill the  
product warranty and provide after-warranty service anywhere in  
the United States.  
To locate the Whirlpool designated service company in your area,  
you can also look in your telephone directory Yellow Pages.  
For further assistance  
If you need further assistance, you can write to Whirlpool  
Corporation with any questions or concerns at:  
Whirlpool Brand Home Appliances  
Customer Interaction Center  
553 Benson Road  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
14  
 
WHIRLPOOL GOLD® WASHER WARRANTY  
ONE-YEAR FULL WARRANTY  
For one year from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with  
the product, Whirlpool Corporation will pay for FSP® replacement parts and repair labor to correct defects in materials or workmanship. Service  
must be provided by a Whirlpool designated service company.  
FIVE-YEAR LIMITED WARRANTY ON TOP, LID, GEARCASE ASSEMBLY AND ELECTRONIC CONTROL BOARD  
For five years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with  
the product, Whirlpool Corporation will pay for FSP® replacement parts for the following, if defective in materials or workmanship: porcelain top  
and lid (against chipping and rust); any part of the gearcase assembly; the electronic control board.  
TEN-YEAR LIMITED WARRANTY ON OUTER TUB  
For ten years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with  
the product, Whirlpool Corporation will pay for FSP® replacement parts for the outer tub should it crack or fail to contain water, if defective in  
materials or workmanship.  
LIFETIME LIMITED WARRANTY ON WHITE PORCELAIN BASKET  
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the product,  
®
Whirlpool Corporation will pay for FSP replacement parts for the white porcelain basket should it chip or rust due to defects in materials or  
workmanship.  
Whirlpool Corporation will not pay for:  
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct house  
wiring or plumbing.  
2. Repairs when your washer is used in other than normal, single-family household use.  
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with  
local electrical and plumbing codes, or use of products not approved by Whirlpool Corporation.  
4. Any labor costs during the limited warranty periods.  
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.  
6. Pickup and delivery. This product is designed to be repaired in the home.  
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
8. In Canada, travel or transportation expenses for customers who reside in remote areas.  
WHIRLPOOL CORPORATION AND WHIRLPOOL CANADA INC.  
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES.  
Outside the 50 United States and Canada, this warranty does not  
apply. Contact your authorized Whirlpool dealer to determine if  
another warranty applies.  
Some states and provinces do not allow the exclusion or limitation of  
incidental or consequential damages, so this exclusion or limitation  
may not apply to you. This warranty gives you specific legal rights  
and you may also have other rights which vary from state to state or  
province to province.  
If you need service, first see Troubleshooting.Additional help can  
be found by checking Assistance or Service,or call our Customer  
Interaction Center at 1-800-253-1301 from anywhere in the U.S.A. or  
write: Whirlpool Corporation, Customer Interaction Center, 553  
Benson Road, Benton Harbor, MI 49022-2692. In Canada, call  
Whirlpool Canada Inc. at 1-800-807-6777.  
4/00  
Dealer name____________________________________________________  
Address________________________________________________________  
Phone number__________________________________________________  
Model number __________________________________________________  
Serial number __________________________________________________  
Purchase date __________________________________________________  
Keep this book and your sales slip together for future reference.  
You must provide proof of purchase or installation date for in-  
warranty service.  
Write down the following information about your washer to better  
help you obtain assistance or service if you ever need it. You will  
need to know your complete model number and serial number. You  
can find this information on the model and serial number label/plate,  
located on your appliance as shown in Parts and Features.”  
3953949B  
© 2002 Whirlpool Corporation.  
All rights reserved.  
® Registered Trademark/TM Trademark of Whirlpool, U.S.A.,  
Whirlpool Canada Inc. Licensee in Canada  
1/02  
Printed in U.S.A.  
 

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