Talkswitch Network Router 48 CAS User Manual

NETWORKING TALKSWITCH 48-CAs/48-CVAs  
T A L K S W I T C H Q U I C K G U I D E  
1. ATTACH TALKSWITCH UNITS TO A LAN  
Connect your TalkSwitch 48-CA and/or 48-CVA units to a Local Area Network (LAN)  
using one of the following methods:  
NETWORKING  
TALKSWITCH  
48-CAs/48-CVAs  
NOTE: TalkSwitch unit enclosures are not designed for stacking. We recommend  
wall-mounting units in a horizontal row to maximize airflow and keep the units from  
overheating.  
C T.T S 0 0 5 . 5 1 6 . E N – 0 2  
Option #1: Ethernet Switch  
We recommend integrating your phone system into your existing LAN or running  
TalkSwitch on its own LAN with an Ethernet switch. A switch provides direct commu-  
nication between TalkSwitch units, thus keeping the TalkSwitch voice over LAN data  
isolated from other data on the network.  
Step A  
Connect up to four TalkSwitch 48-CA and/or 48-CVA units (2 are shown here) to the  
LAN switch.  
Step B  
Make sure a computer is connected to the phone system either via the LAN or directly  
from the computer to the TalkSwitch through the USB or Serial port.  
TalkSwitch (unit ID 1)  
E4  
TalkSwitch (unit ID 2)  
Phone  
handset  
Switch  
PC running  
TalkSwitch  
Software  
Serial  
USB  
LAN  
W W W.TA L K S W I TC H .CO M  
1
 
N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s  
2. POWER UP ALL TALKSWITCH UNITS  
Connect the AC adapters to each TalkSwitch unit and turn the unit on by pressing the  
power button on the front of each unit. The lights on the front of the TalkSwitch  
units will be flashing. This means that they are powered up, and connected to the  
LAN, but their ID numbers conflict. Changing the unit ID numbers will resolve this.  
See step 3 next.  
3. CHANGING TALKSWITCH UNIT ID’S  
What is a unit ID?  
Each TalkSwitch unit identifies itself on the network with their unit ID number.  
A conflict will arise if two units on the LAN have the same ID number. To avoid this  
conflict, each unit's ID must be set to a unique number between 1 and 4. All units  
shipped from the manufacturer will have been given ID number 1.  
Use a phone to set the unit ID numbers  
It is convenient to identify the second TalkSwitch on the LAN as ID 2, the third  
TalkSwitch as ID 3 etc. The first TalkSwitch unit on the LAN does not need to be changed  
as it's ID is already set at ID 1. Change the ID number for each of the remaining units on  
the LAN by following these steps:  
Step A  
Connect a phone to jack E4 of TalkSwitch unit 2. (see diagram on previous page)  
Step B  
Make sure the TalkSwitch is on. If it is not, connect the AC adapter and turn the  
power button on at the front of the unit.  
Step C  
Lift the phone handset, you should hear a system prompt indicating that there is a  
conflict and a new unit ID needs to be chosen.  
Step D  
Select an available unit ID, such as 2 for TalkSwitch unit 2. Once the unit ID has been  
accepted, the lights on the front panel will stop flashing.  
Step E  
Repeat the steps again for each additional TalkSwitch unit.  
W W W.TA L K S W I TC H .CO M  
3
 
N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s  
Numbering for each unit on the LAN  
After successfully changing each unit ID to a unique number, each unit can be identified  
by the network. More importantly each local extension, remote extension, and voice  
mailbox, has a unique numbering system where the second digit in the three digit  
identifier becomes the unit ID number. See the table below.  
Extension number “5”  
Example: three digit identifier  
1 2 5  
TalkSwitch unit ID number “2”  
“Local Extension”  
TalkSwitch Numbering Scheme for Networked Units  
Unit ID 1  
111-118  
211-218  
111-118  
211-218  
410-419  
Unit ID 2  
121-128  
221-228  
121-128  
221-228  
420-429  
Unit ID 3  
131-138  
231-238  
131-138  
231-238  
430-439  
Unit ID 4  
141-148  
241-248  
141-148  
241-248  
440-449  
Local Extensions  
Remote Extensions  
Local Mailboxes  
Remote Mailboxes  
General Mailboxes  
4. INSTALL YOUR TALKSWITCH SOFTWARE  
Install the TalkSwitch software on your PC. If you have not done so, you may follow  
the instructions on the CD or see the “TalkSwitch User Guide.  
5. OPEN YOUR TALKSWITCH SOFTWARE  
Step A  
Ensure that a TalkSwitch unit is connected to the PC via the Serial or USB connection.  
Alternatively, you can connect the PC to the phone system LAN using a LAN cable.  
Details can be found in the “TalkSwitch User Guide.  
Step B  
Open the TalkSwitch Configuration Software. Details can be found in the “TalkSwitch  
User Guide. The software will detect the number of units on the LAN.  
Step C  
In the main window, click on View System Information to view information about  
the units in your system.  
W W W.TA L K S W I TC H .CO M  
4
 
N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s  
6. PROGRAMMING ACROSS THE NETWORK  
Selecting a TalkSwitch Unit (tabs)  
You have the ability to configure all the units on the LAN at the same time using the  
TalkSwitch Configuration software. Each unit is identified with a tab at the top of the  
configuration window. See below.  
‘TalkSwitch 1’ corresponds to the TalkSwitch with unit ID 1, ‘TalkSwitch 2’ with unit ID 2, etc.  
Configuration settings that use multiple tabs  
System Information:  
Telephone Lines, Local Extensions, Remote Extensions  
Voicemail:  
Local Ext. Voicemail, Remote Ext., Voicemail, General  
Voicemail  
Call Handling:  
Telephone Lines, Local Extensions, Remote Extensions  
Call Back/Call Bridge:  
Auto Call Back  
Options:  
Audio Controls.  
7. SPECIAL CONSIDERATIONS  
Multiple units on a LAN will function as a single phone system. Some features are  
global in nature and do not scale when you add more units, other features do scale.  
The features below deserve special attention to make sure you get the most from your  
TalkSwitch.  
Auto Attendants  
There are a total of 9 Auto Attendants shared by all units on the LAN, this means that  
all inbound calls can be answered by the same Auto Attendant no matter which unit  
the incoming call came to. When a new auto attendant is recorded on any unit, it is  
automatically 'cloned' onto all the other units without further instruction from you.  
Music on Hold  
Each unit needs to be supplied with it's own audio source if you want music-on-hold  
for the extensions associated with the unit. There are two possible solutions; the first  
is to use an 1/8" audio splitter to put the same music source into all units (they can  
be purchased from most electronics stores). The second is to use different audio  
sources for each unit. In this situation the music on hold will change when the call is  
transferred from one unit to another across the LAN.  
W W W.TA L K S W I TC H .CO M  
5
 
N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s  
Call Back:  
There are 4 Auto Call Back accounts per TalkSwitch unit. To use an announced message  
for a particular Auto Call Back account, you need to record the announced message  
on the same unit as the account. This means calling in on a line that is physically  
connected to the unit with the account or using an extension connected to the unit.  
Ring Groups:  
There are 10 global ring groups. Each is capable of ringing any extension on the network.  
Park Orbits:  
There are 10 global Park Orbits. Any unit can park a call and retrieve a call from any  
other unit.  
8. OPTIMIZING TALKSWITCH FOR NETWORK USE  
Line Hunt Groups  
By default, the system tries to place outgoing calls on the same TalkSwitch unit the  
call originates to reduce traffic across the LAN.  
Under 'System Information', the software will have  
'Hunt lines on same unit first' checked as the default  
to facilitate this.  
Voicemail  
All local and remote extension voicemail data is stored on the unit where the extensions  
physically reside. If a unit is completely filled with voicemail messages, new messages  
will not be stored on other units, instead the system will respond with the prompt,  
"voicemail is not available at this time" and not accept the messages for any mailbox  
belonging to that unit.  
Additional memory can be added to any unit using TalkSwitch memory cards.  
9. WHAT HAPPENS IF THE NETWORK CRASHES?  
Each TalkSwitch unit will still be able to answer incoming calls and transfer them to  
local extensions, remote extensions and voicemail on their unit. In addition all auto  
attendants and call handling parameters are cloned on each box, so incoming calls will  
be handled with full auto attendant functionality. However because the TalkSwitch  
units can no longer communicate with each other, no calls can be transferred to other  
units. In this case callers will hear a message which says 'I'm sorry that extension is  
not available at this time, please try again later'.  
About TalkSwitch  
TalkSwitch® is dedicated to providing small  
and multi-location businesses with innovative  
telecommunications solutions. Since 1990,  
TalkSwitch has delivered rich features, high  
functionality and unbeatable value. Ideal for  
businesses with up to 32 telephone users per  
office, TalkSwitch systems provide users with  
options to connect to both the traditional  
telephone network (PSTN) and Voice over IP  
(VoIP) networks. TalkSwitch is headquartered  
in Ottawa, Canada. For more information  
call (888) 332-9322 or visit our website at  
Once the network is up and working again, the TalkSwitch units will re-establish their  
connections and automatically restore its call handling ability.  
© TalkSwitch 2005  
W W W.TA L K S W I TC H .CO M  
6
 

Sonic Alert Clock SBD375SS User Manual
Sony Cell Phone SCP3810 User Manual
Sony Personal Computer PCV MXS10 User Manual
Sony Personal Computer VGC LV200 User Manual
Sony Stereo Receiver DAV S880 User Manual
Sony Stereo Receiver STR DH510 User Manual
Speco Technologies Portable Speaker SPC 10 User Manual
Sterling Marine Instruments S 9210 User Manual
Sylvania Cassette Player SRCD822 User Manual
Symphonic DVD Player RSMSD125 User Manual