Sprint Nextel Musical Toy Instrument 699030 User Manual

PROTEGÉ®  
Digital Hybrid Key System  
Keyset User Guide—without Display  
Item Number 699030  
 
SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL  
ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE  
WITHOUT NOTICE.  
Copyright © 2000 North Supply Company. All Rights Reserved.  
Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P., used under license.  
 
Contents  
chapter  
1. How To Use This Guide . . . . . . . .1  
2. Your Keyset’s Parts . . . . . . . . . . . .2  
3. Understanding the Lights . . . . . . .6  
4. Understanding the Tones . . . . . . .7  
5. Care Of Your Keyset . . . . . . . . . . .7  
6. Your Protegé Phone System . . . . .8  
Introduction  
1
chapter  
1. Answering Calls . . . . . . . . . . . . . .9  
2. Call Pickup . . . . . . . . . . . . . . . . .10  
3. Call Forward . . . . . . . . . . . . . . . .11  
4. Avoiding Calls . . . . . . . . . . . . . . .16  
Answering Calls  
Making Calls  
2
chapter  
1. Placing Intercom Calls . . . . . . . .19  
2. Off-Hook Voice Announce . . . . . .21  
3. Placing Outside Calls . . . . . . . . .22  
4. Redialing . . . . . . . . . . . . . . . . . .23  
5. Dialing Speed Dial Numbers . . . .25  
6. Special Dialing . . . . . . . . . . . . . .26  
7. Callback . . . . . . . . . . . . . . . . . . .27  
8. Camp On . . . . . . . . . . . . . . . . . .29  
9. Authority Code . . . . . . . . . . . . . .30  
3
chapter  
1. Hold . . . . . . . . . . . . . . . . . . . . . .31  
2. Transferring Calls . . . . . . . . . . . .33  
3. Conference . . . . . . . . . . . . . . . . .36  
Call Handling  
4
chapter  
1. Paging . . . . . . . . . . . . . . . . . . . .39  
2. Messaging . . . . . . . . . . . . . . . . .41  
Paging And  
Messaging  
5
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Contents  
1. Mute . . . . . . . . . . . . . . . . . . . . . .43  
2. Reminder Service . . . . . . . . . . . .44  
3. Speed Dial Numbers . . . . . . . . . .45  
4. Group Listen . . . . . . . . . . . . . . . .47  
5. Hunt Group Features . . . . . . . . . .48  
chapter  
Convenience  
Features  
6
chapter  
1. Three Features For Easier  
Customizing  
Your Keyset  
Dialing . . . . . . . . . . . . . . . . . . . . .51  
7
2. Three Features For Easier  
Answering . . . . . . . . . . . . . . . . . .54  
3. Security . . . . . . . . . . . . . . . . . . . .56  
4. Cancel Operations . . . . . . . . . . . .58  
5. Setting The Feature Keys . . . . . .59  
6. Headset Operation . . . . . . . . . . .61  
7. Background Music . . . . . . . . . . . .62  
1. Voice Mail Features . . . . . . . . . . .63  
chapter  
Voice Mail  
Features  
8
Glossary . . . . . . . . . . . . . . . . . . . . .65  
Index . . . . . . . . . . . . . . . . . . . . . . . .67  
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chapter  
one  
Introduction  
1. How to Use this Guide  
Your Protegé keyset is the perfect tool for today’s workplace. This guide shows  
you how to set and use the many advanced and labor-saving features available  
to you. Some features are only available with specific software versions. If you  
are not sure whether a feature is available to you, please see your system  
administrator.  
Getting Started  
Read this chapter carefully; it contains some important safety instructions.  
Then, flip through the rest of the guide to become familiar with how  
information is organized. Study the features you will use on a daily basis. Keep  
this guide handy so you can quickly refer to it as you need.  
How to Locate Information  
If You Want  
Then Refer To  
General information on using your keyset  
To use a specific feature  
Chapter 1, Introduction  
Index to point you to the page  
Glossary  
A definition of a telecommunications term  
Information on taking and avoiding calls  
Chapter 2, Answering Calls  
Chapter 3, Making Calls  
Information on placing internal and  
outside calls  
Information on holding and transferring  
calls, and on making conferences  
Chapter 4, Call Handling  
Information on paging and messaging  
Chapter 5, Paging and Messaging  
Chapter 6, Convenience Features  
Information on labor-saving features  
such as programming speed dial numbers  
Information on performing keyset-specific  
functions  
Chapter 7, Customizing your  
keyset  
Information on using voice mail features  
Chapter 8, Voice Mail Features  
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1 / Introduction  
2. Your Keyset’s Parts  
Headset Jack (not all models)  
Speakerphone  
R
Sprint  
Dual Function  
Feature keys  
Pull out tray  
Speaker key  
and light  
VOL  
VOL  
SPEAKER  
HOLD  
XFR/CONF  
ABC  
2
D3EF  
MNO  
1
GHI  
REDIAL  
CLEAR  
JKL  
4
PRS  
7
5
6
WXY  
9
TUV  
8
Volume keys  
Dial pad  
FUNCTION  
OPER  
#
[
0
Clear key  
Xfr/Conf key  
Redial key  
Function key  
Hold key  
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1 / Introduction  
Clear Key  
Press the Clear key to cancel any task you are in the middle of performing, and  
to terminate a call. Do not press the Clear key to cancel a programming task if  
you are active on a call, as this will also disconnect you from your call.  
Dial Pad  
Use the dial pad to dial telephone numbers, and to enter feature codes.  
Dual Function Feature Keys  
These keys and their associated dual colored LEDs (Light Emitting Diode)  
give you speedy access to outside lines, other extensions, frequently used  
features, and speed dial numbers.  
At default, the nine dual function feature keys are assigned as follows:  
u Four outside line keys (labeled Line 1, Line 2, Line 3, and Line 4).  
u One overflow key (labeled Overflow) for additional outside lines.  
u One intercom key (labeled ICM) for dialing internal numbers.  
u Three feature keys; Direct Call Forward, Do Not Disturb, and Mute  
(labeled FWD, DND, and Mute)  
However, each key can be reprogrammed as any one of the following:  
u An outside line key. Press this for direct access to that line or group of  
lines.  
u A Direct Station Selection key. Press this to call a specific internal  
resource, instead of dialing manually. A DSS key can connect with a  
specific keyset, hunt group, paging group or voice mail general number.  
u A frequently used feature such as Call Forward, Do Not Disturb or a  
Message Waiting light. Press the key to activate and cancel the feature.  
u A speed dial number. Press the key to dial the stored number.  
See page 6 for a guide to what the associated LEDs signify.  
Dual Function Feature keys have a second “level” of capacity. This upper level  
can store speed dial numbers. Press the Function key followed by the  
appropriate Feature key to dial these stored speed dial numbers.  
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1 / Introduction  
Function Key  
Most feature codes are set and cancelled by pressing this key followed by  
dialing one to four digits. Also use this key to access the speed dial numbers  
stored in the “upper” level of the dual function feature keys.  
Headset Jack (not all models)  
Enables you to connect a headset to your telephone.  
Hold Key  
Press this key to place a call on hold. Also use this key to conclude  
programming certain features.  
Pull Out Tray  
Contains a card for you to note frequently dialed numbers, or contents of dual  
function feature keys.  
Redial Key  
The Redial key is programmable. It is usually programmed to redial the last  
outside number dialed. For more information, see page 23.  
Speaker Key and Light  
The speaker key turns your speakerphone on and off. Use it to disconnect a  
hands-free call. Your speakerphone is active when the light is lit.  
This key also activates the Group Listen feature.  
Pressing the Speaker key will answer or release a call on the spearkerphone.  
Switching from the handset to the speakerphone is easy. Press the Speaker key  
(it will light red) and then hang up the handset. To return to the handset, simply  
lift it up and the speaker will automatically turn off.  
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1 / Introduction  
Speakerphone  
The speakerphone enables you to make hands-free calls. If your company does  
not have external paging equipment, pages may be broadcast over keyset  
speakerphones.  
Volume Keys  
Use the volume keys to regulate the volume of the ringer, the speaker, the  
handset, the headset, and of the group listen feature.  
Xfer/Conf Key  
Use this key when transferring calls, and when forming three- or four-party  
conference calls.  
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1 / Introduction  
3. Understanding the Lights  
The lights on your keyset indicate the status of lines, features, and other exten-  
sions.  
The table below describes what each light indicates. The lights are situated  
beside each Feature key. Line keys are feature keys programmed to access out-  
side lines. DSS keys are feature keys programmed to access other internal  
resources. Feature keys are feature keys programmed to activate specific  
features such as Do Not Disturb, Mute, and Call Forward.  
Signal  
Description  
Dark  
(Line) Trunk not in use  
(DSS) Resource in idle state  
(Feature) Feature not in use  
Solid Red  
(Line) Trunk (or trunk route) in use  
(DSS) Resource is busy  
(Feature) Feature activated  
Slow Flash Red  
Fast Flash Red  
(Line) Trunk on hold by another extension  
(DSS) Resource is in Do Not Disturb mode  
(Feature) You have a message waiting  
(Line) Incoming trunk call  
(Feature) Incoming intercom call  
(Line or Feature ) You have a transferred or recalled call  
Twinkling Green  
Fast Flash Green  
(Line) You are on a trunk call  
(Feature) You are on an intercom call  
(Line) Trunk exclusively held by you  
Hotel/Motel Specific Uses  
Dark  
(DSS) Room check-in  
Slow Flash Green  
Steady Green  
Solid Red  
(DSS) Room check-out  
(DSS) Room clean  
(DSS) Extension busy  
Fast Flash Red  
Slow Flash Red  
(DSS) Extension ringing (MTX/LTX ONLY)  
(DSS) Extension in Do Not Disturb  
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1 / Introduction  
4. Understanding the Tones  
This table will help you distinguish between the different ring tones you hear  
on your keyset. When setting and canceling features, listen carefully: a single  
ring (confirmation tone) confirms that you have completed a task; a double ring  
(error tone) alerts you that you have made a mistake.  
Signal  
Description  
Single ring  
Hold reminder tone  
Confirmation tone  
Two short rings  
(Once) Error tone  
(Twice) Callback  
Continued single ring  
Continued double ring  
Incoming outside call  
Trunk recall  
Incoming intercom call  
5. Care of Your Keyset  
Care for your keyset as you would a precision instrument. Keep it clean, and  
place it on a firm level surface, or affix it securely to a wall, to protect it from  
being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner  
or mild solution of non-abrasive detergent will keep your telephone looking  
new for years. Do not spray aerosol cleaner or pour any liquid directly into the  
keyset. Doing so may cause severe damage to your telephone.  
Warning  
To prevent fire or shock hazard, do not expose this telephone to rain or any  
type of excess moisture. If accidentally dropped in water, immediately unplug  
this telephone from the wall outlet.  
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1 / Introduction  
6. Your Protegé Phone System  
Access To Features  
You may not be able to operate all the features in this guide exactly as written.  
If your company’s telephone system uses an early version of software, some  
features may offer fewer or different options, others may not be available at all.  
Also, a particular feature option may be included in your company’s system,  
but may not be programmed to operate at your extension.  
If you attempt to use a feature that is not available to you, or make a mistake in  
using the feature, you will hear an error signal. See your telephone system  
administrator for further details regarding feature access.  
Feature Interaction  
When you are setting a feature, please read the introductory paragraphs care-  
fully. They describe what the feature does, and, if applicable, how it interacts  
with other features.  
Protegé Flexibility  
The Protegé phone system is highly flexible and can be customized to fit many  
business needs. This guide has been written to accommodate the structure of  
most companies. Your system administrator can tell you the numbers assigned  
to resources such as hunt groups, and speed dial numbers. Write in this guide  
any additional information that is relevant to your working environment.  
Following the Instructions  
The instructions in this guide often ask you to “press” a key. Throughout these  
instructions, the word “press” means press and release, not press and hold. You  
may be instructed to “dial” which means to press the desired numbers on the  
dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to  
access certain features.  
You should hear a confirmation tone when you have successfully set most  
features. Consult with your telephone system administrator if you want this  
tone disabled or reinstated.  
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chapter  
two  
Answering Calls  
1. Answering Calls  
Answering Internal and Outside Calls  
Answering internal and outside calls is as easy as picking up the handset or  
pressing the Speaker key, if you have the Auto Answer feature set to “on” (see  
page 54). Otherwise, to answer a call you will need to press a feature key  
appropriate to the type of call: a line, line group, or overflow key for an outside  
call; an intercom key for an internal call.  
Intercom Key  
A feature key programmed as an intercom key (labeled “ICM”) is useful for  
processing internal calls. If you do not have an ICM key already allocated, you  
can create one. The feature code is Function key, dial 65. For more information  
on setting the feature keys, see page 59.  
Your ICM key flashes when an internal party has “camped on” to your  
extension while you are on an outside call. Press this key to speak to the  
internal caller. Be sure to place the first call on hold if you do not have the  
Automatic Hold feature enabled at your keyset or you will disconnect the  
outside caller. See page 29 for more information on the Camp On feature, and  
page 31 for more information on the Automatic Hold feature.  
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2 / Answering Calls  
2. Call Pickup  
Call Pickup lets you answer calls that are ringing at another location. Simply  
dial the loud bell directory number to answer a call at a ringing loud bell.  
Use Directed Call Pickup to pick up another ringing extension or a ringing  
virtual number. You specify (“direct”) the ringing location by dialing the direc-  
tory number of the ringing extension or virtual number.  
Use Group Call Pickup to pick up a ringing extension that is within your work  
group. You do not specify the location. Your system administrator can tell you  
if your extension is part of a work group, and what number to dial to pick up  
calls.  
Loud Bell Call Pickup  
1. Keyset is in idle state.  
8
1
2. Dial the ringing loud bell (810 or 811).  
3. Call is connected. Pick up the handset or use  
the keyset speaker to talk to the caller.  
Directed Call Pickup  
1. Press the Function key and then dial 53.  
FUNCTION  
2. Dial extension number ringing.  
- or -  
5
3
x
x
x
Dial virtual number ringing (830-859).  
3. Call is connected. Pick up the handset or use  
the keyset speaker to talk to caller.  
Group Call Pickup  
1. Dial your pickup group number.  
2. Call is connected. Pick up the handset or use  
the keyset speaker to talk to caller.  
x
x
x
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2 / Answering Calls  
3. Call Forward  
Call Forward gives you the ability to redirect calls from your extension to other  
extensions. Protegé gives you the flexibility to forward some or all of your  
calls to one or more extensions depending upon the situation. An example  
would be that you could set up your phone to forward all external calls directly  
to voice mail with intercom calls going directly to the operator.  
The three most commonly used forwarding options are Direct, Busy and No  
Answer. Direct forwarding allows you to send calls to another extension  
number before they ring at your extension. Busy forwarding sends a call to  
another extension number when yours is busy. No Answer forwarding allows  
you to send calls to another extension number if yours goes unanswered for a  
specific period of time.  
You are allowed to forward calls to either extensions or hunt group numbers.  
The extensions can be at remote locations if your system supports them. You  
are able to specify whether to forward just the intercom or external calls or to  
forward all calls. For example, you might set Busy Call Forward to divert  
intercom calls to a colleague's extension, and outside calls to a hunt group, and  
set No Answer Call Forward to divert all calls to your voice mail box.  
With No Answer Call Forward you can forward the first call after a different  
length of time than the second and subsequent calls. Both No Answer timers  
are independent and programmable from six to 30 seconds in increments of  
two seconds.  
Another forwarding feature is External Call Forward, which forwards inbound  
of transferred external calls to a specified outside telephone number ECF does  
not forward UCD Hunt Group calls. If your system requires an account code  
when you make outbound calls, you must program the correct code to be able  
to use this feature. Your system administrator can advise whether ECF is  
available to you.  
Use Follow Me Call Forward if you are moving temporarily to another  
extension and would like to receive your calls there. The Preset option enables  
you to place your forwarding instructions before you leave your desk. The  
Remote option allows you to place your forwarding instructions from your new  
location. Remote requires you enter your user password; consult your system  
administrator if you are unsure what this is. You can cancel and reprogram  
Remote Follow Me Call Forward from any display keyset on the system.  
If any type of call forward is programmed under a feature key, the key will  
light up when the forward is activated.  
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2 / Answering Calls  
Cancel All Call Forwards  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 20.  
3. Receive confirmation tone.  
FUNCTION  
2
0
Direct Call Forward  
To activate  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 22.  
- or -  
FUNCTION  
2
2
Press the designated feature key (FWD).  
3. Enter the extension number to which you want  
to forward calls.  
x
x
x
4. Dial 1 to forward outside calls only  
- or -  
1/2/3  
Dial 2 to forward all calls  
- or -  
Dial 3 to forward intercom calls only  
5. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial [ 22.  
- or -  
FUNCTION  
2
2
[
Press the designated feature key.  
3. Receive confirmation tone.  
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2 / Answering Calls  
Busy Call Forward  
To activate  
FUNCTION  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 21.  
2
1
3. Enter the extension number to which you want  
to forward calls.  
x
x
x
4. Dial 1 to forward outside calls only  
- or -  
1/2/3  
Dial 2 to forward all calls  
- or -  
Dial 3 to forward intercom calls only  
5. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 21.  
2
1
[
3. Receive confirmation tone.  
No Answer Call Forward  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 24.  
2
4
3. Enter the extension number to which you want  
to forward calls.  
x
x
x
4. Dial 1 to forward outside calls only  
- or -  
1/2/3  
Dial 2 to forward all calls  
- or -  
Dial 3 to forward intercom calls only  
5. Enter a time for the first No Answer Call  
Forward. For example, “08” is 8 seconds (two  
ring cycles).  
x
x
x
x
7. Enter a time for the second No Answer Call  
Forward. For example, “08” is 8 seconds (two  
ring cycles).  
8. Receive confirmation tone.  
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2 / Answering Calls  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [24.  
2
4
[
3. Receive confirmation tone.  
External Call Forward (ECF)  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 26.  
2
6
3. Dial 1 followed by the outside telephone  
number to which you want to forward calls.  
1
4. Press the Hold key to save your entry.  
5. Receive confirmation tone.  
HOLD  
For systems requiring account codes  
1. Follow steps 1-5 above.  
FUNCTION  
2. Press the Function key and then dial 26.  
2
6
3. Dial 2 followed by the appropriate account  
code.  
2
4. Press the Hold key to save your entry.  
5. Receive confirmation tone.  
HOLD  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 26.  
2
6
[
3. Receive confirmation tone.  
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2 / Answering Calls  
Follow Me Call Forward - Preset  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 25.  
2
5
3. Enter the extension number to which you want  
to forward calls.  
x
x
x
4. Dial 1 to forward outside calls only.  
- or -  
1/2/3  
Dial 2 to forward all calls.  
- or -  
Dial 3 to forward intercom calls only.  
5. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 25.  
3. Receive confirmation tone.  
2
5
[
Follow Me Call Forward - Remote  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 23.  
3. Enter your normal extension number.  
4. Enter your user password.  
2
3
x
x
x
5. Dial 1 to forward outside calls only.  
- or -  
1/2/3  
Dial 2 to forward all calls.  
- or -  
Dial 3 to forward intercom calls only.  
6. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 23.  
3. Enter your normal extension number.  
4. Enter your user password.  
2
x
3
x
[
x
5. Receive confirmation tone.  
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2 / Answering Calls  
3. Avoiding Calls  
At times you may want to work at your desk without phone interruptions. In  
addition to Call Forward, you can choose from the following features to block  
some or all calls.  
Do Not Disturb (DND) blocks all calls to your telephone, making it appear to  
be busy to outside callers, and internal callers without display keysets. Internal  
users with display keysets will see that you are in DND mode. Some users,  
such as the attendant, may have the authority to override DND and force calls  
through. Your system administrator can tell you if anyone has override  
authority. If you set both DND and Call Forward at your station, calls will for-  
ward as if your extension is busy.  
Use the Forced Diversion feature to deflect an incoming call to the attendant.  
If you are a member of a hunt group, you can use the Agent Log Off/Log On  
feature to temporarily remove your extension from the hunt group. While you  
are logged off, calls directed to the hunt group will not ring at your extension.  
However, outside and intercom calls directed specifically to your extension  
number will still ring through.  
Do Not Disturb  
To activate DND at your extension  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 4.  
- or -  
FUNCTION  
4
Press the designated feature key (DND).  
3. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 4.  
- or -  
FUNCTION  
4
Press the designated feature key (DND).  
3. Receive confirmation tone.  
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2 / Answering Calls  
Forced Diversion  
1. An incoming call rings at your extension.  
2. Press the Function key and then dial 4.  
- or -  
FUNCTION  
4
Press the designated feature key (DND).  
3. Call diverts to the attendant.  
Agent Log Off/Log On  
To log off  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 91.  
3. Receive confirmation tone.  
9
1
To log on  
1. Keyset idle or in use.  
FUNCTION  
2. Press the Function key and then dial [ 91.  
3. Receive confirmation tone.  
9
1
[
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2 / Answering Calls  
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chapter  
three  
Making Calls  
1. Placing Intercom Calls  
You can reach any individual extension or group of extensions by dialing the  
appropriate directory number.  
Use the Voice to Ring Interchange feature to force an extension that is in Voice  
Call mode to ring. This is particularly useful in situations when the called  
extension is unattended, as it enables you to use any available messaging  
options, and to follow any No Answer Call Forwarding instructions that may  
have been set. See page 54 for more information on the Voice Call feature.  
If the extension you call is busy you may be able to intrude on the call. Your  
ability to use this feature depends on your class of service, and that of the desti-  
nation extension.  
If the person you call has their keyset in Do Not Disturb mode, you may be  
able to use the DND Override feature to force your call to ring through. Your  
ability to use this feature depends on your class of service.  
If your call to a specific extension goes unanswered, you can request a  
Callback on page 27, or leave a “Call Me” message on page 41.  
Calling an Extension  
1. Dial the extension number.  
x
8
x
x
Calling a Virtual Number  
1. Dial the virtual number.  
Calling the Attendant  
1. Dial 0.  
0
x
Calling a Hunt Group  
1. Dial the hunt group number.  
x
x
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3 / Making Calls  
Voice to Ring Interchange (VRI)  
1. Dial the extension number.  
x
x
2
x
2. Receive confirmation “click” - no ring tone.  
3. Dial 2. Your call overrides the Voice Call  
Allow setting and rings through to the exten-  
sion.  
Intrusion  
1. Dial an extension. Receive busy tone.  
x
x
x
8
x
x
2. Dial 8. You intrude on the other extension’s  
call. You can speak to and hear both parties.  
Do Not Disturb Override  
1. Dial an extension. Receive busy tone.  
x
3
2. Dial 3. Your call overrides DND and rings  
through to the extension.  
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3 / Making Calls  
2. Off-Hook Voice Announce  
(OHVA)  
Use the OHVA feature when you want to interrupt a busy extension. To be able  
to perform an OHVA the called party must meet the following criteria:  
1. The called extension must be an Executive or Executive Data keyset.  
2. The called party must be using the handset. Your OHVA call will be con-  
nected through the speakerphone.  
3. The called party’s keyset must be programmed to permit OHVA calls.  
Your system administrator can advise if this is the case.  
OHVA is programmed at the system level to connect immediately or after a  
specified period of time. This gives the called party time to reject the call  
before being interrupted.  
Note, therefore, that the called party may reject your OHVA. If this occurs, you  
will receive an error tone.  
If you attempt to place an OHVA call to a Business keyset or a plain single line  
telephone, you will receive an error tone.  
Placing an OHVA call  
1. Dial the extension number.  
2. Receive busy tone.  
3. Dial 0.  
x
x
0
x
4. You are connected through the speaker of the  
called party.  
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3 / Making Calls  
3. Placing Outside Calls  
If your company has different types of outside lines, your telephone system  
may use the Least Cost Routing feature to ensure calls are made using the  
cheapest possible route. You may be required to enter the Least Cost Routing  
feature code on some or all of your long distance calls. Alternatively, your  
system may be programmed to select the cheapest route automatically.  
If your company wants to monitor outgoing calls for cost or billing purposes,  
you may need to enter account codes for some or all of your calls. Depending  
upon your system programming you may be required to enter account code or  
it may be optional.  
Emergency 911 calls that you may make from an extension are displayed on  
the attendant’s keyset. The information on the display includes that it was an  
emergency call and the extension number that placed the call. This allows the  
attendant to direct emergency personnel to the exact location of the call.  
Note: Consult your system administrator for any restrictions in your ability to  
make outside calls, or features that are not available to you.  
Placing Outside Calls  
1. Press an available trunk or trunk group key.  
- or -  
Dial 9.  
9
2. Dial the number.  
Using Least Cost Routing  
1. Lift the handset.  
FUNCTION  
2. Press the Function key and then dial 67.  
3. Listen for special dial tone.  
4. Dial outside number.  
6
7
5. Press # to indicate dialing is complete.  
#
Entering an Account Code  
1. Access Trunk line.  
FUNCTION  
2. Press the Function key and then dial 71.  
3. Enter account code.  
7
1
4. Press the [ key to save the number.  
5. Receive confirmation tone.  
[
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3 / Making Calls  
4. Redialing  
Four redialing options are available to you; Last Number Redial, Automatic  
Busy Redial, Saved Number Redial and User Saved Number Redial.  
Last Number Redial (LNR) simply redials the last outside number dialed out  
from your keyset. By default, the Redial key is programmed for LNR.  
Automatic Busy Redial (ABR) also redials the last outside number dialed out  
from your keyset. It does it repeatedly for a specified number of attempts, or  
until it connects, whichever is shorter. Note that ABR will disconnect if you  
operate any telephone feature while this function is invoked.  
The Saved Number Redial (SNR) feature redials a telephone number which  
you stored during an earlier call to that number. The saved number remains  
stored until you save another number in its place. This is useful for occasions  
when you need to make other outside calls between calls to a particular num-  
ber. Note that to store a telephone number using SNR, you must have initiated  
the call.  
The User Saved Number Redial (USNR) feature redials a telephone number  
which you stored during an earlier call. It offers a paper-free way of recording  
a telephone number you want to dial at a later time. Press just three keys to  
recall the number and dial it. The saved number remains stored until you save  
another in its place.  
Last Number Redial (LNR)  
To activate  
1. Keyset is idle.  
2. Press the Redial key.  
- or -  
REDIAL  
FUNCTION  
8
Press the Function key and then dial 8.  
To cancel  
1. Press the Clear key.  
CLEAR  
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3 / Making Calls  
Automatic Busy Redial (ABR)  
To activate  
FUNCTION  
1. Keyset is idle.  
2. Press the Function key and then dial 78.  
7
8
To cancel  
CLEAR  
1. Press the Clear key.  
2. Receive confirmation tone.  
Saved Number Redial (SNR)  
To save a number  
1. Keyset is in use on a call.  
FUNCTION  
2. Press the Function key and then dial 51.  
5
1
To dial the saved number  
FUNCTION  
1. Keyset is idle.  
2. Press the Function key and then dial 51.  
5
1
User Saved Number Redial  
(USNR)  
To save a number  
1. Keyset is in use on a call.  
FUNCTION  
2. Press the Function key and then dial 5 [.  
3. Dial the number to be stored.  
5
[
4. Press the Hold key to save the number.  
5. Receive confirmation tone.  
HOLD  
To dial the saved number  
1. Keyset is idle.  
FUNCTION  
2. Press the Function key and then dial 5 [.  
5
[
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3 / Making Calls  
5. Dialing Speed Dial Numbers  
Any frequently dialed telephone number can be stored as a Speed Dial  
Number. Speed dial numbers are similar to the directory numbers you dial to  
access hunt groups, and other extensions. When you dial a speed dial number,  
Protegé dials out the corresponding telephone number.  
System speed dial numbers are shared by many extension users. Individual  
speed dial numbers are specific to your keyset. You can program speed dial  
numbers on both “levels” of dual function feature keys. See Speed Dial  
Numbers on page 45 for instructions on how to store individual speed dial  
numbers, and Setting the Feature Keys on page 59 for how to program them  
under feature keys.  
To Dial on Any Available Outside Line  
1. Dial the speed dial number.  
- or -  
x
x
x
Press the Function key followed by the desig-  
nated feature key.  
To Dial on a Specific Trunk or Trunk Route,  
Or With LCR  
1. Dial the trunk number or trunk route number.  
- or -  
Press the specific line key.  
FUNCTION  
1
2. Press the Function key and then dial 1, fol-  
lowed by the speed dial number.  
- or -  
Press the Function key followed by the desig-  
nated feature key.  
x
x
x
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3 / Making Calls  
6. Special Dialing  
Your system administrator can confirm if your system uses pulse dialing, and  
whether you need to add any of the special dial characters (pause, flash, and  
wait-for-dial-tone).  
If your system uses pulse dialing for outside calls, you may need to use the  
Pulse to Tone Conversion feature to access remote equipment such as voice  
mail systems.  
Pulse to Tone Conversion  
1. Access an outside line key.  
2. Dial telephone number (in pulse).  
[
3. Dial [.  
4. Dial additional required digits (in tone).  
Inserting Special Dial  
Characters  
To dial a pause  
FUNCTION  
1. Press the Function key and then dial 70.  
2. Dial the remaining digits.  
7
0
To insert a flash  
1. Press the Function key and then dial 3.  
FUNCTION  
3
2. Dial the remaining digits.  
To insert a wait-for-dial-tone  
1. Press the Function key and then dial 79.  
FUNCTION  
2. Dial the remaining digits.  
7
9
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3 / Making Calls  
7. Callback  
When you place an intercom call to a busy or unattended extension, you can  
request a callback and hang up. You then receive a callback when the busy  
extension becomes available, or when the unattended extension is next used  
(goes off-hook and back on-hook).  
You may also request a callback on a busy trunk or trunk route. Again, you  
receive a callback when the trunk or trunk route becomes available.  
The callback signal is two double rings.  
Several parties may activate the callback feature on the same extension, trunk  
or trunk route. Callers receive callbacks in the order in which they requested  
them.  
Placing a Callback to a Busy  
Or Unattended Extension  
To activate  
1. Dial the extension number.  
x
x
5
x
2. Receive busy tone.  
- or -  
Receive no answer.  
3. Dial 5.  
4. Receive confirmation tone.  
To delete individual callback  
1. Press the Function key and then dial [ # 5.  
FUNCTION  
#
x
5
x
[
2. Dial the extension number.  
3. Receive confirmation tone.  
x
To delete all callbacks  
1. Press the Function key and then dial [ # 5 [.  
FUNCTION  
2. Receive confirmation tone.  
#
5
[
[
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Responding to a Callback  
To activate  
1. Your extension rings.  
2. Lift the handset.  
- or -  
Press the Speaker key.  
3. The call rings through to the extension.  
To cancel  
1. Press the Clear key.  
CLEAR  
Placing a Callback to a Busy  
Trunk or Trunk Route  
To activate  
1. Dial the outside line number.  
- or -  
x
x
5
x
Dial the trunk route number.  
2. Receive busy tone.  
3. Dial 5.  
4. Receive confirmation tone.  
Responding to a Trunk  
Callback  
1. Your extension rings. The LED for the appro-  
priate line key flashes red.  
2. Press the line key. Receive dial tone.  
3. Dial the outside number.  
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3 / Making Calls  
8. Camp On  
When you call a busy extension, you can choose to use the Camp On feature,  
remain off-hook, and wait for the busy extension to become available. You will  
hear music on hold while waiting if your system is equipped with a music  
source.  
Only one extension can camp on to another at any one time. If you hear a  
warning tone another extension user has already camped on to the busy exten-  
sion. You can still use the Callback Busy feature, which will alert you when the  
line becomes free.  
Camp On is a useful feature for urgent calls. If two parties are competing for  
the same busy extension, Camp On overrides Callback Busy even if the  
Callback Busy feature was activated first.  
To activate  
1. Keyset is in idle state.  
x
x
4
x
2. Dial extension number. Receive busy tone.  
3. Dial 4.  
4. Receive confirmation tone.  
5. Music on Hold plays until the called extension  
hangs up.  
6. The call rings through.  
To cancel while waiting for extension to  
become available  
1. Hang up.  
To cancel while ringing  
1. Press the Clear key.  
CLEAR  
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3 / Making Calls  
9. Authority Code  
Use the Authority Code feature to activate your extension’s class of service at  
another extension to place an outgoing trunk call that would otherwise be toll-  
restricted from that extension.  
When you enter the authority code, Protegé activates your normal class of ser-  
vice at that extension for a period of one minute, allowing you to place your  
call.  
This feature is also sometimes referred to as Travelling Class of Service.  
Please note that the authority code will not override a locked keyset. See page  
57 for information on the Lock feature.  
To activate  
1. Press the Function key and then dial 55.  
FUNCTION  
5
5
2. Enter your extension number.  
3. Enter your password.  
x
x
x
4. Receive confirmation tone.  
5. Receive intercom dial tone.  
6. Press an available outside line key.  
- or -  
Dial 9.  
7. Dial outside number.  
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chapter  
four  
Call Handling  
1. Hold  
You can place a trunk call on one of two types of hold; System or Exclusive.  
A trunk call placed on System Hold is held at the system level. Any extension  
keyset can retrieve the call.  
A trunk call placed on Exclusive Hold is held specifically at your station. At  
other extensions that held trunk will still appear busy. This prevents any other  
extension from inadvertently picking up that call and gives you a certain level  
of privacy on trunk calls. Calls placed on Exclusive Hold can be retrieved from  
a different extension by using the Directed Call Pickup feature. After a time  
period, a call placed on Exclusive Hold will revert to System Hold status.  
You can place several different calls on both types of hold. Use the Hold  
Retrieve function code to retrieve successive held calls. Calls are retrieved in  
the order in which they were placed on hold; the first call held is the first one  
retrieved.  
The Protegé phone system generates a periodic tone over your keyset’s speaker  
to remind you of a call you have placed on hold.  
If you enable Automatic Hold on your keyset you can skate from one call to  
another, automatically placing the first call on exclusive hold. This method  
shortens the transfer process by allowing you to transfer an active trunk call to  
another extension via a preprogrammed DSS key without first pressing the  
Hold key.  
System Hold  
Placing a trunk call on system hold  
1. Keyset is in use on an active call.  
HOLD  
2. Press the Hold key.  
Retrieve  
1. Press held outside line key (flashing green).  
- or -  
FUNCTION  
Press the Function key and then dial 7 [.  
7
[
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Exclusive Hold  
Placing a trunk call on exclusive hold  
1. Keyset is in use on an active call.  
FUNCTION  
HOLD  
2. Press the Function key followed by the Hold  
key.  
To retrieve  
1. Press held outside line key (flashing green)  
- or -  
FUNCTION  
7
[
Press Function key and then dial 7 [.  
Holding an Intercom Call  
HOLD  
1. Press the Hold key .  
To retrieve  
1. Hang up, and return to idle state.  
2. Pick up handset.  
- or -  
Press the Speaker key.  
Automatic Hold  
To activate  
1. Keyset is idle or in use.  
FUNCTION  
9
4
2. Press the Function key and then dial 94.  
3. Dial 1 to hold outside calls only.  
- or -  
1/2/3  
Dial 2 to hold all calls.  
- or -  
Dial 3 to hold intercom calls only.  
4. Receive confirmation tone.  
To cancel  
FUNCTION  
1. Keyset is idle or in use.  
2. Press the Function key and then dial [ 94.  
9
4
[
3. Receive confirmation tone.  
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4 / Call Handling  
2. Transferring Calls  
Use the Auto Transfer Mode to speed up transfers via a DSS key. Press the  
DSS key to transfer the call immediately. Your keyset returns to idle stat. When  
transferring to a voice mail hunt group number, you have the option to dial a  
mailbox.  
All transfers recall to your keyset automatically if they are unanswered.  
Perform a blind transfer when you do not wish to notify the target extension or  
hunt group member prior to redirecting a call. A screened transfer is when you  
notify the target extension or hunt group member prior to redirecting the call.  
The No Ring Transfer feature offers you a way to “park” a call so another  
extension user can pick it up. Calls can be parked on a valid extension number  
or on a number used exclusively for parked calls, if one has been assigned. The  
call is placed on exclusive hold at both extensions when performing a No Ring  
Transfer. Parked calls are retrieved using the Call Pickup feature.  
Auto Transfer Mode  
To enable  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 54.  
5
4
To disable  
1. Keyset is idle or in use on a call.  
FUNCTION  
5
4
2. Press the Function key and then dial 54.  
Transferring A Call - Method 1  
1. Keyset is active on a call.  
XFR/CONF  
2. Press the Xfr/Conf key.  
x
x
x
3. Dial the destination extension.  
4. Hang up to perform a blind transfer.  
- or -  
Stay off-hook to screen the transfer.  
To cancel the transfer  
1. Press the Xfr/Conf key.  
XFR/CONF  
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4 / Call Handling  
Transferring a Call - Method 2  
1. Press the Hold key.  
HOLD  
2. Dial the extension number to which you wish  
to transfer the call.  
x
x
x
- or -  
Press a DSS key (a designated feature key).  
3. Press the Xfr/Conf key for a blind transfer.  
- or -  
XFR/CONF  
Announce the call, then press the Xfr/Conf  
key for a screened transfer.  
4. Receive confirmation tone.  
Cancelling the transfer of an outside call  
1. Press the appropriate line key.  
Cancelling the transfer of an intercom call  
1. Press the ICM key.  
- or -  
Hang up, and then pick up the handset or press  
the Speaker key.  
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4 / Call Handling  
No Ring Transfer  
No Ring Transfers do not work with intercom calls.  
To place a no ring transfer  
Method 1  
FUNCTION  
1. Press the Function key and then dial 73.  
7
3
2. Dial the extension number on which the call  
will be parked.  
x
x
x
3. Press the Clear key to complete the transfer.  
CLEAR  
Method 2  
1. Press the XFR/CONF key.  
XFR/CONF  
2. Dial the extension number on which the call  
will be parked.  
x
x
x
3. Press the Hold key to complete the transfer.  
HOLD  
To retrieve a no ring transfer from another  
extension  
1. Press the Function key and then dial 53.  
FUNCTION  
2. Dial the extension number on which the call is  
parked.  
5
3
x
x
x
Note: Warning tone will sound when call is not  
picked up within a period of time defined by  
the System Administrator.  
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4 / Call Handling  
3. Conference  
The Conference feature allows you to connect up to three additional parties in a  
single conversation. The three additional parties can be any combination of  
trunk or intercom callers.  
Use the Private Talk feature to break out of the conference and talk with one of  
the parties privately. Use the Forced Release feature to disconnect each of the  
distant parties from the conference.  
As the Conference Controller (the person who set up the conference), you can  
exit the call at any time. If you are leaving a single inside party connected to  
two external parties, simply hang up and control of the conference passes to  
that internal party. If you want to leave two inside parties with an external  
party, hang up and control of the conference passes to the first internal party  
you brought into the conference. If you leave a three-way conference, the con-  
ference reverts to being a simple two-way call.  
Use the Unsupervised Conference feature to connect two external parties to  
each other. First form a three party conference and then remove yourself by  
entering the Unsupervised Conference feature code. You can rejoin the confer-  
ence.  
Note that an unsupervised conference disconnects automatically after a preset  
time. See your telephone system administrator for the exact time length allocat-  
ed in your system. A warning tone will be given 10 seconds prior to the call  
disconnecting. Participants can extend the talk time by entering a code.  
Forming a Conference  
1. While active on a call.  
HOLD  
x
2. Press the Hold key.  
3. Dial the extension number to be added to con-  
x
x
ference.  
- or -  
Access an outside line, dial the telephone  
number.  
4. Press the Function key followed by the  
Xfr/Conf key.  
FUNCTION  
XFR/CONF  
5. Receive confirmation tone.  
6. To add a fourth party, repeat steps 2 and 3.  
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Putting the Conference on Hold  
1. Press the Hold key.  
HOLD  
To return to the conference  
1. Press the Function key and then dial 7 [.  
- or -  
FUNCTION  
7
[
Press the held trunk key.  
- or -  
Press the ICM key if the conference is with  
internal parties only.  
Private Talk  
To activate  
1. Press the Function key and then dial 57.  
FUNCTION  
2. Dial the trunk number with which you wish to  
speak privately.  
5
7
x
x
x
- or -  
Dial the extension number with which you  
wish to speak privately.  
To release and resume conference  
1. Press the Function key followed by the  
Xfr/Conf key.  
FUNCTION  
XFR/CONF  
Forced Release  
1. Press the Function key and then dial 74.  
FUNCTION  
2. Dial the trunk or extension number to be  
released.  
7
4
x
x
x
3. Receive confirmation tone.  
Unsupervised Conference  
To conference two outside lines  
1. Press the Function key and then dial 77.  
FUNCTION  
7
7
2. Receive confirmation tone.  
To intrude on an unsupervised conference  
1. Press the Function key and then dial 77.  
FUNCTION  
7
7
2. Receive confirmation tone.  
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4 / Call Handling  
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chapter  
and  
five  
Paging Messaging  
1. Paging  
You can initiate a page from your keyset by dialing a paging group directory  
number. The Protegé system will broadcast the page over the speakers of all  
idle Protegé keysets within that group.  
If your system is connected to any paging speakers, you can access external  
paging equipment by dialing the appropriate directory number.  
The Page Answer feature enables you to answer a page in progress. Dialing the  
feature code will connect you immediately to the paging extension. Note that  
this feature only works while the page is still in progress.  
By using the Page Receive function, you can prevent pages from being broad-  
cast over your keyset speakerphone. You can still answer a page using the Page  
Answer feature code, even if your keyset is in “page deny” mode.  
Group Page  
1. Lift the handset.  
- or -  
Press the Speaker key.  
2. Dial the group paging number.  
- or -  
Press the designated feature key.  
3. Receive confirmation tone.  
External Page  
1. Lift the handset.  
2. Dial the external page number.  
3. Receive confirmation tone.  
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5 / Paging and Messaging  
Tenant Group Page  
1. Lift the handset.  
2. Dial 400.  
4
0
0
3. Receive confirmation tone.  
Page Answer  
1. Press the Function key and then dial 59.  
FUNCTION  
2. You are immediately connected to the exten-  
sion initiating the page.  
5
9
Paging Receive Selection  
To accept paging  
FUNCTION  
1. Press the Function key and then dial [ 99.  
9
9
[
FUNCTION  
To reject paging  
1. Press the Function key and then dial 99.  
9
9
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5 / Paging and Messaging  
2. Messaging  
You can send a “Call Me” message to another extension when you get no  
answer or the line is busy. A Call Me message leaves a “message waiting” indi-  
cation for the called party indicating that you were trying to reach them.  
Keysets without display and single line telephones with message waiting lamps  
can only receive Call Me messages.  
In order to receive messages you will need to program one of the dual function  
feature keys as a “Message Waiting” key. The associated LED will light if you  
have a message waiting.  
To extinguish the message waiting indication (lamp or stutter dial tone), the  
reply call must be answered. If the call goes unanswered, the message waiting  
indication continues.  
For instructions on how to program a dual function feature key, see page 59.  
The feature code is Function key, dial 96.  
There are two ways to leave a call me message. The first is for leaving a mes-  
sage at a busy or unattended extension. Use the second method to leave a mes-  
sage at another extension without calling that extension.  
Leaving a Message at Another  
Keyset  
Method 1  
1. Dial the target extension number.  
x
x
9
x
2. Dial 9.  
3. Receive confirmation tone.  
Method 2  
FUNCTION  
1. Press the Function key and then dial 96.  
2. Dial the target extension number.  
3. Receive confirmation tone.  
9
6
x
x
x
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5 / Paging and Messaging  
Answering a Message  
1. Message Waiting key light is flashing quickly.  
2. Press the Message Waiting key.  
3. Call is placed to the extension that sent the  
message.  
4. If the Message Waiting key continues to flash,  
you have at least one more message. Repeat  
the process to reply to all your messages until  
the Message Waiting key remains dark.  
Deleting Messages  
Deleting an individual message you sent  
1. Press the Function key and then dial [ # 9.  
FUNCTION  
#
x
9
x
[
2. Dial the target extension number.  
3. Receive confirmation tone.  
x
Deleting all messages sent by you  
1. Press the Function key and then dial [ # 9 [.  
2. Receive confirmation tone.  
FUNCTION  
#
9
[
[
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chapter  
Convenience Features  
six  
1. Mute  
The Mute feature disables the handset transmitter and the speaker microphone.  
Use the mute feature to permit a private conversation while on a call.  
If you have a feature key preprogrammed as a Mute key, the light will be lit  
while your keyset is muted. We recommend you program a Mute key if you  
use the Group Listen feature on page 47 or are a Hunt Group Supervisor on  
page 49.  
The Mute feature is useful if you work in noisy environments when back-  
ground noise becomes amplified over the transmitter or microphone and  
impedes communications from the distant end.  
To activate  
1. Press the Function key and then dial 76.  
FUNCTION  
7
6
To cancel  
1. Press the Function key and then dial 76.  
FUNCTION  
7
6
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6 / Convenience Features  
2. Reminder Service  
The Reminder Service feature acts like an alarm clock. Use it to remind your-  
self of appointments.  
Use the 24 hour clock format to record the time for the reminder. For example,  
2:23 p.m. is recorded as 1423.  
The attendant can program reminders for other keysets in the telephone system.  
When the reminder time is reached, your keyset will ring to alert you, even if  
you are active on a call.  
To activate  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 92.  
3. Enter time for reminder in 24 hour format.  
4. Receive confirmation tone.  
FUNCTION  
9
x
2
x
x
x
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 92.  
9
2
[
3. Receive confirmation tone.  
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6 / Convenience Features  
3. Speed Dial Numbers  
A Speed Dial Number stores either an outside telephone number or an account  
code. You may store a maximum of 20 digits (including special dialing charac-  
ters) in a single speed dial number.  
When storing an outside telephone number you can specify the trunk or trunk  
route to be used. Refer to Special Dialing on page 26 if you need to include  
dialing characters such as pause and flash.  
Storing a Speed Dial Number  
1. Keyset is in idle state.  
FUNCTION  
2. Press the Function key and then dial 1.  
1
3. Dial the speed dial directory number.  
x
x
x
4. Dial 1.  
1
5. Enter the telephone number you wish to save.  
6. Press the Hold key to save the number.  
7. Receive confirmation tone.  
HOLD  
Deleting a Stored Number  
1. Keyset is in idle state.  
FUNCTION  
1
2. Press the Function key and then dial 1.  
3. Dial the speed dial directory number.  
4. Dial 1.  
x
x
1
x
5. Press the Hold key.  
HOLD  
6. Receive confirmation tone.  
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6 / Convenience Features  
Assigning a Trunk or Trunk Route  
1. Keyset is in idle state.  
2. Press the Function key and then dial 1.  
3. Dial the speed dial number.  
4. Dial 3.  
5. Enter the number of the trunk or trunk route  
you wish to use with the speed dial number.  
FUNCTION  
1
x
x
3
x
x
x
x
6. Press the Hold key to save the number.  
7. Receive confirmation tone.  
HOLD  
Deleting a Trunk or Trunk Route  
1. Keyset is in idle state.  
2. Press the Function key and then dial 1.  
3. Dial the speed dial number.  
4. Dial 3.  
FUNCTION  
1
x
x
3
x
5. Press the Hold key.  
6. Receive confirmation tone.  
HOLD  
Storing an Account Code  
1. Keyset is in idle state.  
FUNCTION  
1
2. Press the Function key and then dial 1.  
3. Dial the speed dial number.  
4. Dial 2.  
x
x
2
x
5. Enter the account code number.  
6. Press the Hold key to save the number.  
7. Receive confirmation tone.  
HOLD  
Deleting an Account Code  
FUNCTION  
1
1. Keyset is in idle state.  
2. Press the Function key and then dial 1.  
3. Dial the speed dial number.  
4. Dial 2.  
x
x
2
x
5. Press the Hold key.  
HOLD  
6. Receive confirmation tone.  
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6 / Convenience Features  
4. Group Listen  
Your system administrator can confirm if the Group Listen feature is available  
to you.  
Activate the Group Listen feature to permit others in the immediate area to lis-  
ten through the speakerphone to the distant side of a call, while you continue to  
use the handset. The keyset microphone is muted so your audience can listen  
but not participate. You can hang up the handset at any time to change to full  
speakerphone operation. The volume control key on the keyset controls the  
speaker volume.  
Important Note  
We recommend that you activate the Mute feature before returning the handset  
to the cradle to avoid the possibility of an audible squeal, or “feedback.”  
Activating Group Listen  
1. While on an active call, press the Speaker key.  
SPEAKER  
3. Distant party is audible over microphone  
speaker.  
Changing to Full Speakerphone operation  
1. Mute your keyset by pressing the Mute key.  
2. Replace handset on cradle.  
3. Press the Mute key again.  
Returning to Handset Operation  
1. From a Group Listen situation, press the  
Speaker key.  
SPEAKER  
CLEAR  
Terminating a Group Listen situation  
1. Press the Clear key.  
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6 / Convenience Features  
5. Hunt Group Features  
If you are a member (or “agent”) of a hunt group, you may have these  
advanced features available to you.  
The designated Supervisor of a hunt group can use the Hunt Group Monitor  
feature to listen in on hunt group calls that are handled by agents. Note that  
your keyset must be equipped with a Mute key (a feature key designated as a  
Mute key) to use this feature effectively.  
The Supervisor can also use the UCD Route Override feature code to redirect  
all calls assigned to ring the hunt group, to hunt group 24. See your system  
administrator for where these calls are directed.  
If you are an agent, you can use the UCD Agent Help feature to request assis-  
tance from your Supervisor while you are on an active call. This feature is  
only available in hunt groups where the Supervisor has a display keyset.  
UCD Agent Help  
1. While on an active UCD hunt group call.  
2. Press the Function key and then dial 61.  
FUNCTION  
3. A message is sent to your supervisor request-  
ing assistance. You remain connected to your  
hunt group call.  
6
1
4. The supervisor answers the request, and is  
connected to you in a Monitor (muted) capaci-  
ty. You hear a single high pitch beep.  
- or -  
The supervisor rejects your request. You hear  
nothing.  
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6 / Convenience Features  
Monitoring a UCD Call in  
Progress (Supervisor only)  
1. Press the Function key and then dial 58.  
FUNCTION  
2. Enter the extension number you wish to moni-  
tor.  
5
8
3. You are connected in a muted capacity: you  
can hear but cannot participate.  
x
x
x
4. To interrupt, press the Mute key (deactivate  
the mute condition).  
UCD Route Override (Supervisor only)  
To activate  
1. Press the Function key and then dial 6 #.  
FUNCTION  
2. Dial the extension number of the hunt group  
you want to redirect to UCD group number.  
6
#
x
x
x
3. Receive confirmation tone.  
To cancel  
1. Press the Function key and then dial R 6 #.  
2. Dial the extension number of the hunt group  
which has been redirected.  
FUNCTION  
6
x
#
x
[
3. Receive confirmation tone.  
x
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chapter  
Your Keyset  
seven  
Customizing  
1. Three Features For Easier  
Dialing  
Hot Key Pad, Automatic Line Selection, and Hotline are three features you can  
use to make dialing easier and faster.  
Hot Key Pad  
When you have the Hot Key Pad feature enabled, you can dial an extension or  
outside line without lifting the handset or pressing the speaker key. The Protegé  
system senses when any dial pad key is pressed, takes the extension off-hook,  
studies the digits dialed to determine whether the call is for intercom or trunk  
access, and routes it accordingly. At default, your keyset is programmed with  
Hot Key Pad activated.  
Automatic Line Selection  
Automatic Line Selection allows you to choose which resource your keyset  
accesses when you go off-hook at your extension; intercom dial tone, a specific  
trunk, or a trunk route. Note that if you set both Automatic Line Selection and  
Hotline, Hotline takes priority.  
Hotline  
With a Hotline programmed, you automatically dial another resource when you  
lift the handset or press the Speaker key. This resource can be one of the fol-  
lowing:  
u An extension number  
u A trunk directory number  
u A trunk route number  
u A system or individual speed dial number  
u A pickup group, hunt group, or paging group  
A Hotline can be dependent on the time of day. You specify whether the  
Hotline operates all the time, just during the day, or just when your company’s  
phone system is in Night mode.  
In addition, you can specify whether the Hotline should access the resource  
immediately, or wait between one and nine seconds. A delay allows you to dial  
another resource before the Hotline takes effect.  
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7 / Customizing Your Keyset  
Hot Key Pad  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 93.  
3. Receive confirmation tone.  
9
3
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 93.  
9
3
[
3. Receive confirmation tone.  
Automatic Line Selection  
To activate  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 95.  
9
5
3. Dial 0 to select internal dial tone every time  
you lift the handset.  
0/1  
- or -  
Dial 1 followed by the appropriate directory  
number to select a specific outside line every  
time you lift the handset.  
- or -  
Dial 1 followed by the appropriate directory  
number to select a specific trunk route every  
time you lift the handset.  
4. Receive confirmation tone.  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial [ 95.  
9
5
3. Receive confirmation tone.  
[
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7 / Customizing Your Keyset  
Hotline  
To activate  
FUNCTION  
1. Keyset is idle or active on a call  
2. Press the Function key and then dial 9[.  
9
[
3. Enter the directory number of the resource you  
wish to hotline (normally three digits).  
x
x
x
4. Select the service mode. Dial 1 for day.  
1/2/3  
0-9  
- or -  
Dial 2 for night.  
- or -  
Dial 3 for always.  
5. Dial 0 for immediate action.  
- or -  
Dial a digit between 1and 9 for delayed action  
of the corresponding number of seconds delay  
time you wish. Example: dial 3 if you want 3  
seconds delay.  
6. Receive confirmation tone.  
To cancel  
1. Keyset is idle or active on a call  
FUNCTION  
9
2. Press the Function key and then dial [ 9 [.  
3. Receive confirmation tone.  
[
[
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7 / Customizing Your Keyset  
2. Three Features For Easier  
Answering  
Voice Call, Auto Answer, and Distinctive Ringing are three features that you  
can use to make answering calls easier and faster.  
Voice Call  
When you set your keyset to allow voice calls, intercom callers are connected  
immediately over the speakerphone, without requiring you to go off-hook. You  
will hear a single tone to alert you. Outside calls continue to ring at your exten-  
sion in the usual way, so too will blind transfer calls.  
Note that when voice calls are allowed, no Call Forward instructions you have  
programmed will be followed. Do Not Disturb, however, will continue to oper-  
ate.  
Auto Answer  
Use the Auto Answer feature to select how incoming calls will be answered.  
With Auto Answer set to “off” you must press an appropriate feature key to  
answer an incoming call. This can be one of the following:  
u An ICM key (a feature key designated for intercom calls)  
u A Trunk or Trunk Group key  
u An Overflow key (a feature key designated for all additional outside  
lines).  
With Auto Answer set to “on” you can answer ringing calls by lifting the hand-  
set or pressing the Speaker key.  
Distinctive Ringing  
Distinctive Ringing allows you to choose from four different ring cadences to  
distinuguish your phone’s ring from that of others in your immediate area. The  
ring cadence you select works for all tones you hear on your keyset. See page 7  
for a table of ring tones.  
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7 / Customizing Your Keyset  
Voice Calls  
To receive  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 98.  
9
8
To prevent  
1. Keyset is idle or in use on a call.  
FUNCTION  
9
8
[
2. Press the Function key and then dial [ 98.  
Auto Answer  
To activate  
1. Keyset is in idle state.  
FUNCTION  
2. Press the Function key and then dial 6 [.  
6
[
To cancel  
1. Keyset is in idle state.  
FUNCTION  
2. Press the Function key and then dial 6 [.  
6
[
Distinctive Ringing  
To change ring cadence  
1. Keyset is in idle state.  
FUNCTION  
2. Press the Function key and then dial #7.  
#
7
3. Dial 1, 2, 3, or 4 to listen to each ring cadence.  
Stop when you have made your selection.  
1/2/3/4  
CLEAR  
4. Press the Clear key to exit when completed.  
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7 / Customizing Your Keyset  
3. Security  
For security reasons, you must enter a password in order to use three features:  
Remote Follow Me Call Forward on page 15, Authority Code on page 30 and  
Lock/Unlock on page 57.  
Ask your telephone system administrator if you are unsure what your password  
is. Use the Password Change feature to change your password. The temporary  
password is 0000 at default.  
The Lock/Unlock feature is designed to prevent unauthorized trunk calls from  
your keyset while you are away from your desk. A locked extension will still  
receive incoming trunk calls, and a user may still place and receive intercom  
calls. You need a valid password to use the Lock/Unlock feature.  
Caution  
The Lock feature prevents all trunk calls, not just long-distance calls. Because  
local calls - including 911 calls - are blocked by this feature, exercise caution in  
using this feature.  
Password Change  
Changing your password  
1. Keyset is idle or in use.  
FUNCTION  
9
7
2. Press the Function key and then dial 97.  
3. Enter the old password.  
4. Enter the new password.  
5. Receive confirmation tone.  
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7 / Customizing Your Keyset  
Lock/Unlock  
Locking your phone  
FUNCTION  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial 97.  
3. Enter password.  
9
7
4. Dial # to lock your keyset.  
5. Receive confirmation tone.  
#
Unlocking your phone  
1. Keyset is idle or in use on a call.  
FUNCTION  
9
7
2. Press the Function key and then dial 97.  
3. Enter password.  
4. Dial [ to unlock your keyset.  
6. Receive confirmation tone.  
[
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7 / Customizing Your Keyset  
4. Cancel Operations  
The Cancel Operations feature can be useful for troubleshooting. If your keyset  
seems to behave oddly, it is possible that a particular feature is set differently to  
how you expect. Each of these features has a big impact on how your keyset  
operates: Automatic Hold, Auto Transfer Mode, Hot Key Pad, Automatic Line  
Selection, Hotline, Voice Call, and Auto Answer.  
Use the Cancel Operations feature to terminate your current feature settings.  
Doing so will reset your keyset to its default settings. It will not, however,  
change the contents of dual function feature keys.  
Cancel Operations  
To cancel  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial 69 [.  
6
9
[
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7 / Customizing Your Keyset  
5. Setting the Feature Keys  
Your keyset has a number of dual function feature keys that can be pro-  
grammed to your requirements. You can program a speed dial number on the  
“secondary level” of each Dual Function feature key. The “primary level” can  
be one of the following:  
u An outside line key  
u A DSS key  
u A feature such as Call Forward  
u A speed dial number  
When you program a speed dial number under a dual function feature key, note  
that you enter the abbreviated number (normally three digits in length), not the  
full number.  
Programming a Feature Under  
a Feature Key  
1. Keyset is idle or in use on a call.  
FUNCTION  
2. Press the Function key and then dial # 3.  
3. Press designated feature key to program fea-  
ture to.  
#
3
4. Dial 2.  
2
5. Press the Function key and then enter the  
appropriate feature code number.  
FUNCTION  
6. Press the Hold key to save your selection.  
7. Receive confirmation tone.  
HOLD  
Programming a DSS Key  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial # 3.  
3. Press the feature key you wish to program.  
4. Dial 1.  
5. Enter the extension directory number.  
6. Press the Hold key to save your selection.  
7. Receive confirmation tone.  
FUNCTION  
#
3
1
x
x
x
HOLD  
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7 / Customizing Your Keyset  
Programming a Speed Dial  
Number Under a Feature Key  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial # 3.  
3. Press the feature key you want to program.  
4. Dial 1.  
5. Enter the speed dial number.  
6. Press the Hold key to save your selection.  
7. Receive confirmation tone.  
FUNCTION  
#
3
1
x
x
x
HOLD  
Programming the Secondary  
Level of a Dual Function  
Feature Key  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial # 1.  
FUNCTION  
#
1
3. Press the dual function feature key you want  
to program.  
4. Dial 1.  
1
x
x
x
5. Enter the speed dial number.  
6. Press the Hold key to save your selection.  
7. Receive confirmation tone.  
HOLD  
Deleting a Feature Key’s Contents  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial # 1 if you  
FUNCTION  
# 1/3  
are deleting the upper level of a dual function  
feature key.  
- or -  
Press the Function key and then dial # 3 if you  
are deleting a the contents of a feature key.  
3. Press the dual function feature key whose con-  
tents you want to delete.  
HOLD  
4. Press the Hold key.  
5. Receive confirmation tone.  
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7 / Customizing Your Keyset  
6. Headset Operation  
Models with headset jacks  
If your keyset has a headset jack, simply plug a headset or headset amplifier  
directly into the headset jack. Enter the Headset Function feature code. While  
you have the Headset Function enabled, keep the handset in its cradle. Use the  
Speaker key to answer and end calls.  
Note that amplified headsets with their own power source disable the Mute fea-  
ture on the Executive and Executive Data keysets. Refer to your system admin-  
istrator for more information.  
Models without headset jacks  
If your keyset does not have a headset jack you will first need to unplug your  
handset from the handset jack. Plug a headset amplifier into the handset jack,  
and then plug the handset into the headset amplifier. Do not place the handset  
in the cradle. Do not enter the Headset Function feature code. Use the Speaker  
key to answer calls, and the Clear key to end calls. Using a headset amplifer in  
this way does not affect the Mute function.  
Headset Function  
To enable  
1. Press the Function key and then dial 9 #.  
- or -  
FUNCTION  
9
#
Press the designated feature key.  
To cancel  
1. Press the Function key and then dial [ 9 #.  
- or -  
FUNCTION  
9
#
[
Press the designated feature key.  
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7 / Customizing Your Keyset  
7. Background Music  
With the Background Music feature you can play background music over the  
speaker of your telephone while it is idle. You will normally hear the same  
music source that callers hear when they are placed on hold.  
The music stops when you operate your telephone and resumes when you hang  
up. You still receive incoming intercom and outside calls, and can answer them  
by going off-hook with the handset or speaker key.  
To activate  
1. Dial 800 or 801. (Check with your system  
administrator to determine the correct  
directory number.)  
8
0
x
2. Music plays through your speakerphone.  
CLEAR  
To cancel  
1. Press the Clear key.  
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chapter  
eight  
Voice MailFeatures  
1. Voice Mail  
If you use your voice mail system on a regular basis, we recommend you des-  
ignate a feature key as a voice mail “Message Waiting” key. This key lights  
when you receive a voice mail message. Press the key to gain access to your  
personal mail box so you can check your messages. The feature code for this is  
Function key, dial 64.  
If you call an extension that is unattended or busy you can access the associat-  
ed voice mail box by dialing a single digit.  
Your Protegé phone system offers two useful features to maximize the benefits  
of your company’s voice mail system: Extinguish Lit Voice Mail LED, and  
Auto Conversation Record.  
Extinguish Lit Voice Mail LED  
This feature turns off the LED associated with your voice mail Message  
Waiting key. Use this feature if your company’s phone and voice mail systems  
suffer some kind of connection interruption, and the LED fails to extinguish  
after you have checked all your voice mail messages.  
Auto Conversation Record  
Press your voice mail Message Waiting key (see above) while you are on a call  
to automatically form a conference with your voice mail box. This allows you  
to record your conversation. Depending on system programming, you and the  
distant party may or may not hear an alert tone. If the tone is not enabled, the  
Auto Conversation Record feature is invisible to both parties.  
Dialing Voice Mail  
1. Dial the Voice Mail System general number.  
4
Transferring to Voice Mail  
1. Begin by using whichever transfer method you  
prefer (see pages 33 and 34).  
2. Dial the Voice Mail System general number.  
3. Enter the appropriate extension number.  
4. Conclude the transfer as appropriate to the  
transfer method you are using.  
4
x
x
x
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8 / Voice Mail Features  
Forwarding to Voice Mail  
1. Begin by using whichever call forward type  
you prefer (see pages 11 - 15).  
2. Enter the Voice Mail System general number.  
4
3. Enter the extension number of the mailbox  
where calls will be forwarded.  
x
x
x
4. Conclude the forward by following the appro-  
priate documentation (see pages 11 - 15).  
Retrieving Your Voice Mail  
Messages  
1. Keyset is in idle state.  
2. Press the voice mail Message Waiting key (a  
designated feature key).  
Calling Another Extension  
1. Keyset is in idle state.  
2. Dial extension number. Receive busy tone or  
no answer.  
x
x
x
3. Dial 7 to be transferred directly to the associ-  
ated mailbox.  
7
Extinguish Lit Voice Mail LED  
FUNCTION  
1. Keyset is idle or in use on a call.  
2. Press the Function key and then dial [ 64.  
6
4
[
Auto Conversation Record  
To activate  
1. Keyset is in use on an active call.  
2. Press the voice mail Message Waiting key.  
®
Protegé Keyset User Guide - without display  
64  
 
Glossary  
Keyset  
Class of Service  
Another name for telephone.  
Specifically, a phone with a number  
of push buttons or “keys.”  
Your level of access to certain fea-  
tures. Your company’s phone system  
may assign a different class of ser-  
vice to particular extensions, to  
restrict access to certain features.  
See also Tenant Group.  
LED  
Light Emitting Diode. The lights  
next to the feature and dual function  
feature keys. Depending on the  
model, your keyset has a number of  
single- or dual-colored LEDs. Each  
provides information on the status of  
the associated feature or dual func-  
tion feature key. See also page 6.  
DSS  
Direct Station Selection. Press a  
DSS key to call or transfer to an  
internal resource without dialing  
manually. The internal resource can  
be a single extension, or a group of  
extensions such as a hunt group or  
paging group. In a Protegé system, a  
DSS key is a specially programmed  
dual function feature key.  
Off-Hook  
When you lift the handset you are  
“going off-hook.” Early telephones  
had a metal hook on which the hand-  
set hung. The modern technology of  
the Protegé system means you can  
now also go off-hook and on-hook  
by pressing the Speaker key.  
Hunt Group  
A group of extensions with a com-  
mon access number, organized in  
such a way that calls “hunt” from  
extension to extension to find a free  
line. See also UCD.  
On-Hook  
When the phone handset is resting in  
the cradle. See Off-Hook.  
Idle state  
The condition of your keyset when  
you are not using it, and when a call  
is not coming in.  
Outside Line  
See Trunk.  
Intercom  
An intercom call is a call between  
extensions of your company’s phone  
system.  
®
Protegé Keyset User Guide - without display  
65  
 
Glossary  
Service Mode  
Trunk  
The way calls are handled depending  
on the time of day. For example,  
your company’s phone system may  
be configured so that in Day Service  
Mode all incoming calls are routed  
through the attendant. In Night  
Service Mode, incoming calls may  
be broadcast over a loud bell for  
anyone to answer.  
A telephone line owned by the local  
telephone company that connects  
your office telephone system to the  
outside world. Also known as an  
“outside” line, or “c.o.line.”  
UCD  
Uniform Call Distribution. A Protegé  
feature that accepts incoming calls  
and routes them to a series or bank  
of agents. See also Hunt Group.  
Station  
Another word for extension.  
Virtual Number  
System Administrator  
An extension number that is not  
physically connected to a specific  
keyset. This number might be pro-  
grammed under a feature key of one  
or several extension keysets. This  
Protegé feature has many possible  
applications. If your company’s  
phone system uses virtual numbers,  
consult your system administrator  
for an explanation of how they work  
in your location.  
The person responsible for your  
company’s telephones. It may be an  
outside business, or a person or  
department at your company.  
Essentially, whoever you go to to  
report problems with your phone or  
to request changes in your telephone  
service.  
Tenant Group  
Tenant Groups are a way of grouping  
groups of extensions in a Protegé  
phone system. For example, if sever-  
al companies in a building share a  
common phone system, each compa-  
ny’s extensions would form a Tenant  
Group. See also class of service.  
Tone  
The audible sound your keyset  
makes. There are many different  
tones: for example, dial tone, ring  
tone, busy tone, and error tone.  
®
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66  
 
Index  
Abbreviated Numbers - see Speed  
Dial Numbers  
Class of Service 30, 65  
Cleaning  
7
ABR - see Automatic Busy Redial  
Account Code 11, 14, 22  
Agent Help 48  
Clear Key 2, 3  
Conference 36  
Agent Log Off/Log On 17  
Alarm Clock 44  
Dialing Speed Dial Numbers 25  
Dialing Voice Mail 63  
Dial Pad 2, 3  
Attendant, Calling the 19  
Authority Code 30, 56  
Auto Answer 9, 54  
Direct Call Forward 11, 12  
Directed Call Pickup 10  
Distinctive Ringing 54  
Diversion - see Call Forward  
DND - see Do Not Disturb  
DND Override 20  
Auto Conversation Record 63  
Auto Transfer Mode 33  
Automatic Busy Redial 23  
Automatic Hold 9, 31  
Automatic Line Selection 51  
Avoiding Calls 16  
Do Not Disturb 16  
- Voice Call 55  
DSS 65  
Background Music 62  
BGM - see Background Music  
Blind Transfer 33  
Dual Function Feature Keys 2, 3,  
25, 59  
ECF - see External Call Forward  
Exclusive Hold 32  
Busy Call Forward 11, 13  
Busy Trunk (route) 27  
External Call Forward 11, 14  
Extinguish Voice Mail Light 64  
Call Forward 11-15  
- Password 56  
- Voice Call 54  
Feature Access  
8
Call Me Messages 41  
Call Park - see Transfer, No Ring  
Call Pickup 10, 33  
Feature Interaction  
Feature Keys 2, 3  
8
Feature Code Settings 59  
Flash 26, 45  
Callback 27  
Calling an Extension 19  
Camp On 9, 29  
Follow Me Call Forward 11, 15  
Forced Diversion 17  
Forced Release 37  
Forward 11  
Cancel All Call Forwards 12  
Cancel Operations 58  
®
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67  
 
Index  
Forwarding to Voice Mail 64  
Function Key 2, 4  
Lights, Understanding  
6
LNR - see Last Number Redial  
Lock/Unlock 30, 57  
Loud Bell 10  
Group Call Pickup 10  
Group Listen 43, 47  
Group Page 39  
Messages 19, 41, 63  
- call me messages 39  
- deleting a message 42  
- leaving a message 41  
Headset Operation 61  
Headset Jack 2, 4, 61  
Message Waiting indication 41, 63  
Music on Hold 29  
Hold 31  
- holding a conference 37  
- holding an intercom call 32  
- reminder 31  
- retrieval order 31  
- retrieval from 31  
- system 31  
Mute 43, 47, 48, 61  
No Answer Call Forward 11, 13, 19  
No Ring Transfer 35  
Off-Hook 65  
Hold Key 2, 4  
Off-Hook Voice Announce 21  
Hot Key Pad 51  
OHVA - see Off-Hook Voice  
Announce  
Hotline 51  
Hunt Group 11, 16, 43, 48, 65  
Idle State 65  
On-Hook 65  
Outside Line 65  
Inserting Special Characters 26  
Instant Dialing - see Hotline  
Intercom 65  
Outside telephone numbers - storing  
45  
Intercom Key  
Intrusion 20  
9
Paging 39  
Parked Calls 33  
Password 11, 15, 30, 56  
Pause 26, 45  
Keyset 65  
Pickup Group Number 10  
Placing Outside Calls 22  
Last Number Redial 23  
LCR - see Least Cost Routing  
Least Cost Routing 22, 25  
LED 65  
Preset Follow Me Call Forward 11,  
15  
Preventing Unauthorized Calls 56  
Private Conversation 43  
®
Protegé Keyset User Guide - without display  
68  
 
Index  
Private Talk 37  
Transferring to Voice Mail 63  
Programming Feature Keys 59  
Pull Out Tray 2, 4  
Travelling Class of Service - see  
Authority Code  
Trunk 66  
Pulse Dialing 26  
Trunk (Route) and Speed Dial  
Numbers 25, 46  
Recall, Automatic Transfer 33  
Redial Key 2, 5, 23  
Redialing 23  
UCD Agent Help 48  
Reminder service 44  
UCD Route Override 49  
Unlocking Your Phone 57  
Unsupervised Conference 37  
UCD 66  
Remote Follow Me Call Forward  
11, 15  
Ring Cadences 54  
Urgent Calls 29  
Saved Number Redial 24  
Screened Transfer 33  
Security 56  
User Password - see Password  
User Saved Number Redial 24  
USNR - see User Saved Number  
Redial  
Service Mode 66  
- in hotline programming 51  
Setting the Feature Keys 59  
SNR - see Saved Number Redial  
Speaker Key and Light 2, 4  
Speakerphone 2, 5  
Virtual Number 10, 19, 66  
Voice Call 19, 54  
Voice Mail 11, 63  
Voice to Ring Interchange 19  
Volume Keys 2, 5  
Special Dialing 26, 45  
Speed Dial Numbers 45, 59  
Storing Telephone Numbers 45  
Supervisor - Hunt Group 49  
System Administrator 66  
System Hold 31  
Wait-for-Dial Tone 26  
Work Group - Pick Up a Ringing  
Extension 10  
Xfr/Conf Key 2, 5  
Tenant Group 66  
Time Reminder 44  
Toll Restriction 30  
Tone 66  
Tones, Understanding  
Transferring Calls 33  
7
®
Protegé Keyset User Guide - without display  
69  
 
Index  
®
Protegé Keyset User Guide - without display  
70  
 
QUICK GUIDE TO NUMBERING  
DEFAULT PROTEGÉ  
YOUR COMPANYS  
DIRECTORY NUMBERS  
RESOURCE  
DIRECTORY NUMBERS  
Extension Numbers  
Trunk Numbers  
Trunk Groups  
Page Groups  
External Paging  
Pickup Groups  
System Speed Dial Numbers  
Individual Speed Dial Numbers 500 - 599  
Hunt Groups  
Background Music  
Loud Bell  
200 - 399  
700 - 799  
100 - 129  
400 - 429  
820 - 829  
460 - 489  
600 - 699  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
_______________  
430 - 459  
800 - 801  
810 - 811  
830 - 859  
Virtual Numbers  
Voice Mail Access  
Night Ring Pick Up  
Least Cost Routing  
INDIVIDUAL SPEED DIAL NUMBERS  
ACTUAL DETAIL  
NUMBER  
500  
501  
502  
503  
504  
505  
506  
507  
508  
509  
______  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
____________________________________  
______  
______  
______  
______  
______  
______  
______  
______  
______  
 
QUICK GUIDE TO FEATURE CODES  
Feature  
ACCOUNT CODE ENTRY  
Code  
F71  
Feature  
INTRUSION  
Code  
8
AGENT LOG OFF/ON  
F91 (OFF)  
F*91 (ON)  
F55  
LAST NUMBER REDIAL (LNR)  
LEAST COST ROUTING (LCR)  
LOCK/UNLOCK  
F8  
F67  
AUTHORITY CODE  
F97  
AUTO ANSWER  
F6*  
MESSAGES - DELETING  
F*#9 (INDIV.)  
F*#9*(ALL)  
F96  
AUTO TRANSFER MODE  
AUTOMATIC BUSY REDIAL  
AUTOMATIC LINE SELECTION  
F54  
F78  
MESSAGES - SENDING  
F95 (ON)  
F*95 (OFF)  
5
9
MUTE  
F76  
CALLBACK  
OHVA  
0
CALLBACK - CANCEL  
F*#5 (INDIV.)  
F*#5* (ALL)  
F2X  
PAGING - ANSWER  
PAGING - RECEIVE SELECTION  
F59  
F*99 (ON)  
F99 (OFF)  
F97  
CALL FORWARD  
F20 (CANX ALL) PASSWORD CHANGE  
CALL PICKUP  
F53  
4
PAUSE - INSERT A  
F70  
CAMP ON  
PRIVATE TALK (CONFERENCE)  
PULSE TO TONE CONVERSION  
REMINDER SERVICE  
F57  
CANCEL OPERATIONS  
DISTINCTIVE RINGING  
DND OVERRIDE  
F69*  
F#7  
3
*
F92 (ON)  
F*92 (OFF)  
F51  
DO NOT DISTURB (DND)  
F4  
SAVED NUMBER REDIAL (SNR)  
DUAL FUNCTION KEY PROGRAMMING F#1  
SPEED DIAL NUMBER PROGRAMMING F1  
EXTINGUISH LIT VOICE MAIL LED  
FEATURE KEY PROGRAMMING  
FLASH - INSERT A  
F*64  
TRANSFER  
HOLD  
F#3  
XFR/CONF  
F3  
TRANSFER (NO RING), PLACING A  
(TO RETRIEVE CALL)  
F73  
FORCED RELEASE (CONFERENCE)  
HEADSET OPERATION  
F74  
F53  
F9# (ON)  
F*9# (OFF)  
F94 (ON)  
F*94 (OFF)  
FHOLD (ON)  
F7*  
UCD AGENT HELP  
F61  
UCD MONITOR  
F58  
HOLD (AUTOMATIC)  
UCD ROUTE OVERRIDE  
F6#  
F*6# (CANCEL)  
F77  
HOLD (EXCLUSIVE)  
(TO RETRIEVE CALL)  
HOLD (SYSTEM)  
(TO RETRIEVE CALL)  
HOT KEYPAD  
UNSUPERVISED CONFERENCE  
USER SAVED NUMBER REDIAL (USNR) F5*  
HOLD  
VOICE CALLS  
F98 (ON)  
F7*  
F*98 (OFF)  
F93 (ON)  
F*93 (OFF)  
F9* (ON)  
F*9* (OFF)  
F65  
VOICE MAIL FROM BUSY OR  
UNATTENDED EXTENSION  
7
HOTLINE  
VOICE TO RING INTERCHANGE  
WAIT-FOR-DIAL-TONE - INSERT A  
2
F79  
INTERCOM ACCESS  
 

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