Lucent Technologies Telephone 8403 User Manual

The 8400-Series Voice Terminals  
Installation and User’s Manual  
(includes instructions for the 8403, 8405,  
8410, 8411, and 8434DX voice terminals)  
 
IMPORTANT USER SAFETY  
INSTRUCTIONS  
The most careful attention has been devoted to quality standards in the  
manufacture of your new voice terminal. Safety is a major factor in the design of  
every set. But, safety is YOUR responsibility too.  
Please read carefully the helpful tips listed below and on the next page. These  
suggestions will enable you to take full advantage of your new voice terminal. Then,  
retain these tips for later use.  
CAUTION: This voice terminal is NOT for residential use. It is for business systems  
applications ONLY. Use in a residential environment could result in an electrical  
short circuit when the telephone wiring is set up to provide other applications, for  
example, for appliance control or power transformers. The AC power used in these  
applications may create a safety hazard by placing a direct short circuit across the  
telephone wiring.  
Use  
When using your telephone equipment, the following safety precautions should  
always be followed to reduce the risk of fire, electric shock, and injury to persons.  
Read and understand all instructions.  
Follow all warnings and instructions marked on the telephone.  
This telephone can be hazardous if immersed in water. To avoid the possibility of  
electric shock, do not use it while you are wet. If you accidentally drop the  
telephone into water, do not retrieve it until you have first unplugged the line cord  
from the modular jack. Then, call service personnel to ask about a replacement.  
Avoid using the telephone during electrical storms in your immediate area. There  
is a risk of electric shock from lightning. Urgent calls should be brief. Even  
though protective measures may have been installed to limit electrical surges from  
entering your business, absolute protection from lightning is impossible.  
If you suspect a natural gas leak, report it immediately, but use a telephone away  
from the area in question. The telephone’s electrical contacts could generate a tiny  
spark. While unlikely, it is possible that this spark could ignite heavy  
concentrations of gas.  
 
Never push objects of any kind into the equipment through housing slots since  
they may touch hazardous voltage points or short out parts that could result in a  
risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is  
spilled, however, refer servicing to proper service personnel.  
To reduce the risk of electric shock, do not disassemble this telephone. There are  
no user serviceable parts. Opening or removing covers may expose you to  
hazardous voltages. Incorrect reassembly can cause electric shock when the  
telephone is subsequently used.  
Service  
1.Before cleaning, unplug the telephone from the modular wall jack. Do not use  
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.  
2.Unplug the telephone from the modular wall jack. Be sure to refer servicing to  
qualified service personnel when these conditions exist:  
If liquid has been spilled into the telephone.  
If the telephone has been exposed to rain or water.  
If the telephone has been dropped or the housing has been damaged.  
If you note a distinct change in the performance of the telephone.  
SAVE THESE INSTRUCTIONS  
When you see this warning symbol on the product, refer to this  
instructions booklet packed with the product for more  
information before proceeding.  
!
 
IMPORTANT SAFETY WARNINGS FOR  
INSTALLATION  
When this product is located in a separate building from the telephone  
communications system, a line current protector MUST be installed at the entry/exit  
points of ALL buildings through which the line passes. However, note that there is a  
difference between 4-wire and 2-wire installations.  
The following are the ONLY acceptable devices for use in a 4-wire installation:  
(Note that two protectors are needed at each installation point.)  
Lucent Technologies 4-type protectors  
ITW LINX LP-type protectors  
For 2-wire installations, the following is recommended: (Only one protector is needed  
at each installation point.)  
Lucent Technologies 4-type protectors  
ITW LINX LP-type protectors  
However, if the above two protectors are not used, the following is acceptable in a 2-  
wire installation:  
Lucent Technologies 3BIC (Carbon block) or Lucent 3BEW (gas tube) protectors  
NOTE: The 3BIC and 3BEW protectors can be used ONLY for 2-wire installations.  
They CANNOT be used for 4-wire installations.  
WARNING: This voice terminal is NOT for residential use. It is for business  
systems applications ONLY. Use in a residential environment could result in an  
electrical short circuit when the telephone wiring is set up to provide other  
applications, for example, for appliance control or power transformers. The AC  
power used in these applications may create a safety hazard by placing a direct short  
circuit across the telephone wiring.  
 
ADDITIONAL INSTALLATION WARNING  
FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE  
DAMAGE TO THE TERMINAL OR CAUSE THE ASSOCIATED PBX  
CIRCUIT PACK TO REMOVE POWER TO THE TERMINAL. IN  
EITHER CASE THE TERMINAL WILL NOT FUNCTION CORRECTLY.  
The design of this product allows it to operate on either 2-wire or  
4-wire DCP circuits. In order for the terminal to function properly in either 2-wire  
or 4-wire installations, there must be NO INTERCONNECTIONS between the  
wire pairs used for 2-wire and 4-wire operation. Bridging or paralleling of these  
pairs can result in damage to the terminal or can cause the PBX circuit pack to  
remove power to the terminal.  
REMOVE ALL CONNECTIONS BETWEEN PAIRS BEFORE  
CONNECTING THE TERMINAL.  
For 2-wire operation, if you need to plug the voice terminal into a  
4-pin or 6-pin wall jack, instead of a standard 8-pin modular jack, refer to the  
“Line Interface” table below Figure 1 in The  
8400-Series Voice Terminals Instructions for Installation, Switch Administration,  
and Programming the Options, 555-110-725, to insure that the wires from the 4-  
pin or 6-pin wall jack are connected to the correct pins on the terminal “LINE”  
jack.  
4-WIRE installations MUST ONLY have PBX connections on pair 2 and pair 3  
and, if necessary, auxiliary power must be connected to pair 4.  
2-WIRE installations MUST ONLY have PBX connections on  
pair 1 and, if necessary, auxiliary power must be connected to  
pair 4.  
All of this information applies to all 8400 series voice terminals, the  
CALLMASTER III, and the 302B1 and 302C1 Attendant Console.  
 
INSTALLING YOUR VOICE TERMINAL . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Distance Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Auxiliary Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
General Notes for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Adjusting the 8405 and 8410 Voice Terminal Desktop Stand. . . . . . . . . . . . . . . 7  
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Attaching Adjunct Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
USING THE RS-232-D JACK AND ANALOG  
ADJUNCT JACK ON THE 8411 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
PassageWay and Analog Adjunct Status Indications  
on the 8411 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
PassageWay Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Analog Adjunct Status Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
LABELING THE DESIGNATION CARD. . . . . . . . . . . . . . . . . . . . . . . . . . 17  
For the 8403 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
For the 8405, 8410, and the 8411 Voice Terminals . . . . . . . . . . . . . . . . . . . . . . . 17  
For the 8434DX Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
How to Label the Blank Designation Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
PROGRAMMING OPTIONS ON THE  
8411 VOICE TERMINAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Selecting Whether the I-1 Channel or the I-2 Channel  
Will Be Used for the Analog Adjunct (For the 8411 Only) . . . . . . . . . . . . . . . 19  
Enabling/Disabling the Status Lights for the  
Analog (Tip/Ring) Adjunct Interface (For the 8411 Only) . . . . . . . . . . . . . . . . 20  
Enabling/Disabling the Status Lights for the  
PassageWay Connection (For the 8411 Only) . . . . . . . . . . . . . . . . . . . . . . . . . 22  
OTHER 8400-SERIES VOICE TERMINALS  
DOCUMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
 
INSTALLING YOUR VOICE TERMINAL  
IMPORTANT: For a fuller description of installing the 8400-Series voice terminals  
and procedures on administering these sets and programming such options as  
enabling/disabling the speakerphone or one-way speaker, enabling/disabling the Mute  
function, selecting ringing preference, or selecting handset and speaker volume  
control, see the 8400-Series Voice Terminals Instructions for Installation, Switch  
Administration, and Programming the Options, 555-015-725. (This document can be  
ordered from the Lucent Technologies BCS Publications Center at 1 800 457-1235.)  
Distance Limitations  
In 4-wire operation, the voice terminal must be within 5,000 feet of the PBX using  
22-gauge or 24-gauge wire, and within 4,000 feet of the PBX using  
26-gauge wire.  
In 2-wire operation, the voice terminal must be within 5,500 feet of the PBX using  
22-gauge wire, within 3,500 feet of the PBX using 24-gauge wire, and within 2,200  
feet of the PBX using 26-gauge wire.  
Auxiliary Power  
In both a 4-wire or 2-wire configuration, most 8400-Series voice terminals are  
phantom powered from the PBX. However, you will need auxiliary power in the  
following instances:  
If you are using an 8411 or 8434DX voice terminal (These sets require auxiliary  
power.)  
If you have an 801A Expansion Module (used ONLY with the 8434DX voice  
terminal connected to a DEFINITY Communications System G3V3.3 or later  
®
switch)  
If there is an attached adjunct equipment, such as an S201A Speakerphone  
The following power supplies can be used with the 8400-Series voice terminals:  
Stand-alone 1151A1 Power Supply (PEC: 2404-010;  
Comcode: 107785693) and 1151A2 Power Supply with Battery Holdover  
(PEC: 2404-012; Comcode: 107785339)  
Stand-alone MSP-1 (PEC: 2404-010; Comcode: 406743419)  
1145A Bulk Power Supply (PEC: 2404-011;  
Comcode: 106448939)  
Battery for the 1145A (2.5 amp per hour battery)  
(Comcode: 106448921)  
1
 
1145B1 Bulk Power Supply (PEC: 2404-010)  
Battery for the 1145B1 (2 amp battery = PEC: 24700;  
or 5 amp battery = PEC: 24701)  
KS-22911 L2 (replaced by the MSP-1 Power Supply and 1151A1/A2 Power  
Supplies) — This power supply cannot be used with the 8411.  
NOTES: The MSP-1, the 1151A1 and A2, and the 1145B are global power supplies.  
It is recommended that the 1145A and the 1145B Bulk Power Supplies be used as  
auxiliary power for the 8434DX voice terminal. These power supplies provide battery  
back-up, and therefore when power outages occur, the 8434DX display will continue  
to operate.  
If an 8434DX voice terminal with attached adjunct equipment is connected to an  
expansion module, it should be locally powered by an MSP-1 or an 1151A1 or A2. If  
this configuration is closet powered by an 1145A, two ports must be used. A KS-  
22911 L2 cannot be used in this situation.  
General Notes for Installation  
Regardless of which configuration is in use, ALL wiring between the PBX and the  
terminal MUST consist of twisted-pairs, including the modular line cord. The line  
cord must be a D8W, which consists of four twisted-pairs, or a Lucent Technologies  
approved equivalent.  
Twisted-pair wiring is used to make lines less sensitive to crosstalk. Therefore, failure  
to use twisted pair wiring may result in less-than-optimum performance of the  
terminal and may also contribute to problems with the line.  
An 8-wire modular cord MUST be used for all 4-wire and any 2-wire installations  
requiring auxiliary power.  
You do NOT need to change any settings on the voice terminal for 2-wire or 4-wire  
installations. The voice terminal is able to detect whether it is in a  
2-wire or a 4-wire configuration.  
Desktop Installation  
The following instructions are for a desktop installation. If you are mounting the  
voice terminal on the wall, proceed to the next section, Wall Installation.”  
NOTE: During the desktop installation procedure, refer to Figures 1, 2, 3, and 4  
for the location of the jacks referred to in the following steps.  
Figure 1 shows the back of one of the 8403 voice terminal models. (Use this  
figure for installing the 8403, 8405, and 8410. However, note that the  
location of the jacks on the back of your voice terminal may differ slightly.)  
Figure 2 shows the back of the 8411 voice terminal, and Figure 3 shows the  
two jacks on the rear of the 8411. Use the RS-232-D jack for connecting a  
PC dedicated to PassageWay Solution software and the Analog Adjunct  
®
2
 
jack for connecting an analog device such as a modem, answering  
machines, fax machines, audio teleconferencing equipment, or TTY  
machines commonly used by the hearing impaired.  
Figure 4 shows the back of the 8434DX voice terminal. (Note that the jacks  
on the back of your voice terminal may be in a slightly different location.)  
1. Turn the voice terminal face down on a flat surface.  
2. If you are installing an 8405D, 8405D Plus, or 8410D voice terminal, refer to  
“Adjusting the 8405 and 8410 Voice Terminal Desktop Stand” for choosing  
whether the desktop stand should be in the high or low position. On the 8411,  
decide whether you want the kickstand in the up or the down position.  
NOTE: Figure 1 shows the back of the 8403 voice terminal, although the  
location of the routing channels on some 8403 voice terminals and on the 8405  
and 8410 may differ slightly from the 8403 shown in the figure. Also, the  
Handset jack on some 8403 voice terminals and on the 8405 and 8410 may be in  
a different location.  
3. Snap one end of the line cord into the “LINE” jack and the adjunct cord (if  
applicable) into the Adjunct jack on the back of the voice terminal. (The  
Adjunct jack is labeled  
, except on the 8411, where it is labeled  
“ADJUNCT.) For more information on installing adjuncts, refer to the section  
“Attaching Adjunct Equipment.”  
IMPORTANT: If you are routing the cords on the 8405D, 8405D Plus, or  
8410D voice terminal and the desktop stand is in the high position, you may  
need to place the cords through the long, rectangular opening that surrounds the  
jacks and plug the cords into the jacks BEFORE you insert the desktop stand  
onto the back of the voice terminal.  
4. Thread the line cord (and adjunct cord, if applicable) through the routing  
channel leading to the top of the desktop stand, as shown in Figure 1 (on the  
8403, 8405, and 8410 voice terminals), Figure 2 (on the 8411 voice terminal)  
and Figure 4 (on the 8434DX voice terminal). Note, however, that the location  
of the routing channels on some voice terminals may differ from those on the  
voice terminals in these figures. Make sure that each cord is placed securely  
under the square tabs in the routing channel.  
5. If you are using an 8434DX with an attached 801A Expansion Module, plug the  
D6AP-87 cord, shipped with the expansion module, into the Expansion Module  
jack on the voice terminal (labeled EX MOD) and then plug the free end of  
the cord into the jack on the expansion module. The cord should be threaded  
through the routing channels on the 8434DX. See Figure 4. For more detailed  
instructions on installing the expansion module to the 8434DX, use the  
instructions titled 801A Expansion Module Instruction Manual,” shipped with  
the expansion module.  
IMPORTANT: An 801A Expansion Module can be used ONLY with an  
8434DX voice terminal connected to a DEFINITY G3V3.3 or later switch.  
3
 
6. Snap one end of the coiled cord into the Handset jack. This jack is labeled  
. (On some 8403 voice terminals, you must thread the cord into the  
channel leading to the side edge of the voice terminal; the handset cord will then  
lead off the side of the voice terminal.)  
WARNING: Do not insert the handset cord into the Adjunct jack.  
It may cause equipment damage.  
Routing channel  
for line cord and  
adjunct cord  
Desktop stand  
> ABS <  
Line  
jack  
Adjunct  
jack  
Handset  
jack  
NOTE: The location of the jacks and the routing channel  
on the back of your voice terminal may differ slightly  
from the location shown in this figure.  
FIGURE 1: Line, Adjunct, and Handset Cord Routing for Desktop Installation on the  
8403, 8405, and 8410 Voice Terminals  
4
 
FIGURE 2: Line, Adjunct, and Handset Cord Routing for Desktop Installation on the  
8411 Voice Terminal  
Analog Adjunct jack  
RS-232-D jack  
FIGURE 3: Connecting a PC for Use with PassageWay and Connecting an Analog  
Adjunct (These Jacks Are on the Rear of the 8411)  
5
 
Routing channel  
LIN
USE ONLY WITH  
COMMUNICATION  
CIRCUIT POWER  
SOURCE  
!
Line jack  
EX MOD  
Lucent Technologies  
MADE IN U.S.A.  
Adjunct  
jack  
LISTED  
Telephone  
Equipment  
91B0  
U
®
L
HAC  
> ABS<  
Expansion  
module jack  
Handset  
jack  
NOTE: The location of the jacks and the routing channel  
on the back of your voice terminal may differ slightly  
from the location shown in this figure.  
FIGURE 4: Line, Adjunct, Handset, and Expansion Module Cord Routing on the  
8434DX Voice Terminal  
7. Turn the voice terminal right side up, with the front facing you.  
8. Snap the free end of the handset cord into the handset and place the handset in  
the cradle.  
9. Snap the free end of the line cord into the modular wall jack.  
Refer to the section, “Attaching Adjunct Equipment” for information about  
connecting an 8400-Series voice terminal to the wall jack when an adjunct is  
used.  
10. Lift the handset and listen for dial tone. If there is no dial tone, check all wire  
connections to make sure they are secure. Also, perform a self-test to see if the  
Test  
terminal is receiving power. (Press and hold down the  
button. If the  
light next to the button flashes rather than goes on steadily, it means the  
terminal is not able to communicate with the switch. If the Test light does not go  
6
 
on, the voice terminal may not have power. In this case, check the connections  
and then verify that the particular voice terminal is administered on the  
DEFINITY switch.)  
Adjusting the 8405 and 8410 Voice Terminal Desktop Stand  
To provide better display visibility on the 8405D, 8405D Plus, and 8410D set, the  
desktop stand on these terminals can be installed in a high or low position. (When the  
voice terminal is shipped from the factory, the stand is in the low position.) Figure 5  
shows you the set of tabs to use for each position.  
NOTE: On the 8411 voice terminal, you can lift the kickstand on the back of the set  
to provide a better viewing angle of the terminal display.  
Check which position (either the position of the desktop stand or the kickstand,  
according to the type of voice terminal you are using) allows the user the best  
viewing angle of the display, and then use the following short procedure for installing  
the desktop stand in the selected position.  
To reinstall the desktop stand on the 8405D, 8405D Plus, or 8410D voice  
terminal for the low or the high position (See Figure 5.)  
1. Place the lower desktop stand tab in the appropriate voice terminal tab slot.  
2. Slowly lower the desktop stand until the top tab fits into the appropriate tab slot  
at the top of the voice terminal. You may need to press inward on the top of the  
desktop stand (see Figure 5) in order for the tab to fit into the slot.  
NOTE: As noted before, if you choose to install the desktop stand in the high  
position, you may need to pass the cords through the long, rectangular opening  
that surrounds the jacks and then plug the cords into the jacks BEFORE you  
place the stand on the back of the voice terminal.  
7
 
Use these  
2 tab slots  
for the high  
position  
Use these  
2 tab slots  
for the low  
position  
Press  
inward  
Tab  
Tabs  
Slots  
Slots  
NOTE: The location of the slots may differ slightly from those in this figure.  
FIGURE 5: Adjusting the 8405 and 8410 Desktop Stand  
8
 
Wall Installation  
NOTE: The 8403, 8405, and 8410 voice terminals can be wall-mounted.  
The 8411 and the 8434DX voice terminals CANNOT be wall-mounted.  
For wall-mounting, you need a 1-foot D8W line cord (not supplied with the voice  
terminal; Comcode: 103786760).  
To wall-mount the 8403, 8405, and 8410 voice terminals  
1. Make sure the 8-conductor wall mount plate is in place.  
2. Press down on the handset retainer hook located under the handset and slide it  
toward the top of the voice terminal. See Figure 6.  
3. Rotate the hook and slide it back into its slot so the bottom part now sticks out  
from the top. Snap the hook firmly into place. See Figure 6.  
a. Handset  
retainer  
b. Press to release  
and then remove  
handset retainer  
in place  
c. Rotate  
handset  
retainer  
d. Replace  
handset  
retainer  
180 degrees  
¾
FIGURE 6: Reversing the Handset Hook  
9
 
4. Place the voice terminal face down on a flat surface and turn the terminal face  
down.  
5. Remove the desktop stand which is attached to the base of the voice terminal by  
tabs on the top and back of the stand. See Figure 7.  
Press inward on the top of the stand until you can lift the top of the stand  
out of the tab slot on the voice terminal.  
Lift the bottom of the stand out of the lower tab slot(s).  
FIGURE 7: Removing the Desktop Stand on the 8403, 8405, and 8410  
6. Snap the 1-foot line cord into the “LINE” jack in the back of the voice terminal.  
7. Pass the 1-foot line cord through the Y-shaped cord holder above the “LINE”  
jack, as shown on the back of the voice terminal in Figure 8. (On some voice  
terminals, you will need to pass the line cord through the channel located to the  
right of the LINE” jack.) Coil any remaining part of the cord and place it in one  
of the recesses on the back of the voice terminal. (Again, see Figure 8.)  
8. Snap one end of the coiled cord into the Handset jack (labeled  
), as  
shown in Figure 8. (On some 8403 voice terminal models, you may need to  
thread the cord into the channel leading to the side edge of the voice terminal;  
the handset cord will then lead off the side of the voice terminal.)  
WARNING: Do not insert the handset cord into the Adjunct jack. It may cause  
equipment damage.  
9. Snap the free end of the 1-foot line cord into the wall jack.  
10. Place the base of the voice terminal on the wall-jack mounting studs, and pull  
downward until it is secure, as shown in Figure 8.  
10  
 
Wall jack  
FIGURE 8: Placing the Voice Terminal onto the Wall Jack Mounting Studs  
11. Snap the free end of the handset cord into the handset and place the handset in  
the cradle.  
NOTE: The handset hook you repositioned will hold the handset in place.  
12. Lift the handset and listen for dial tone. If there is no dial tone, check all wire  
connections to make sure they are secure. Also, perform a self-test to see if the  
Test  
terminal is receiving power. (Press and hold down the  
button. If the  
light next to the button flashes rather than goes on steadily, it means the  
terminal is not able to communicate with the switch. If the Test light does not go  
on, the voice terminal may not have power. In this case, check the connections  
and then verify that the particular voice terminal is administered on the  
DEFINITY switch.)  
11  
 
Attaching Adjunct Equipment  
If you are installing a speakerphone (Lucent Technologies models S101A, S201A, or  
®
QUORUM CS201A), a headset adapter (Lucent Technologies model 500A1), or  
other adjunct that may be offered, follow these steps to connect the adjunct  
equipment to your voice terminal.  
The adjunct requires auxiliary power from either a local, individual power supply or a  
closet supply serving multiple phones. Refer to the adjunct's installation  
documentation for its power requirements.  
1. Place the voice terminal face down on a flat surface.  
2. Snap the adjunct cord into the Adjunct jack until you hear a click. (This jack is  
labeled  
, except on the 8411, where it is labeled ADJUNCT.”) See Figure 1  
for the location of the Adjunct jack on the 8403, 8405, and 8410 voice  
terminals. See Figure 2 for the location of the Adjunct jack on the 8411 voice  
terminal. See Figure 4 for the location of the jack on the 8434DX voice  
terminals.  
3. Refer to the Desktop Installation” section for instructions on routing the  
adjunct cord through the channel.  
4. Connect the free end of the adjunct cord to your speakerphone, headset adapter,  
or other adjunct.  
5. Then, do one of the following:  
If auxiliary adjunct power is provided by a bulk closet supply, connect  
the line cord from the voice terminal to the wall jack.  
If a local, individual auxiliary power supply is being used, refer to Figure  
9 for information about how to connect the telephone to the wall jack.  
NOTE: If the voice terminal is being used with the 4-wire  
7400B Plus or 2-wire 8400B Plus data module, the telephone line cord  
connects to the Phone jack on the 7400B Plus or 8400B Plus instead of to  
the wall jack. The Line connector on the 7400B Plus or 8400B Plus is  
then connected to the wall jack. Refer to the 7400B Plus Data Module  
User’s Guide or 8400B Plus Data Module User’s Guide for further  
information on using either of these data modules.  
NOTE: The 7400B Plus or 8400B Plus data module cannot be used with  
the 8411 when the voice terminal is optioned for a second telephone  
number for the Analog Adjunct jack. Refer to the 7400B Plus Data  
Module User’s Guide or 8400B Plus Data Module User’s Guide for  
further information on using either of these data modules.  
12  
 
84xx  
Terminal  
KS-22911  
power supply  
D6AP  
D8W  
Wall  
jack  
Line  
ADJ  
D8AC  
400B2  
Adjunct  
84xx  
Terminal  
Expansion  
Module  
Ex Mod  
8434DX  
D6AP  
D8AC  
Wall  
jack  
Line  
ADJ  
D8W  
Line  
cord  
Adjunct  
MSP-1 or the 1151A1/A2  
Other Phonepower supplies  
(on the  
Line  
MSP-1  
only)  
= Cord connections  
= Jack  
FIGURE 9: Connections for the 8434DX and All Telephones with Adjuncts Using an  
Individual Power Supply  
13  
 
USING THE RS-232-D JACK AND ANALOG ADJUNCT JACK  
ON THE 8411  
See Figure 3 in the front of this manual for a drawing of the rear of the 8411 voice  
terminal. You can use the RS-232-D jack for connecting the 8411 to a PC for use  
with PassageWay Solution software. The Analog Adjunct jack can be used for  
connecting an answering machine, fax machine, modems, audio teleconferencing  
equipment or TTY machines commonly used by the hearing impaired.  
Important Notes for the 8411  
Your 8411 must have auxiliary power, either locally using an MSP-1 or an  
1151A1 or A2, or remotely using an 1145B1 closet supply.  
Before you set up your PassageWay connection, you must know which COM port  
number (that is, COM1, COM2, COM3, or COM4) to which you are connecting  
your 8411 voice terminal.  
On System 75 and System 85 switches, and a DEFINITY Generic 1, Generic 2,  
and Generic 3 prior to G3V4, Issue 3, the Analog Adjunct connected to the 8411  
shares the telephone line with the voice terminal. Therefore, while the telephone is  
being used, you cannot use the Analog Adjunct at the same time, or vice versa.  
Beginning with DEFINITY G3V4, Issue 3, the telephone and Analog Adjunct can  
use separate telephone lines and thus the voice terminal and the Analog Adjunct  
can be used simultaneously.  
To connect your 8411 to the PassageWay PC  
1. Make sure that the PC is turned off.  
2. Unplug the line cord from the modular wall jack or the auxiliary power supply,  
if necessary.  
3. Connect one end of the 25-pin cord to the RS-232-D jack on the rear of the 8411  
voice terminal.  
4. Connect the other end of the cord to the serial (COM) port on  
the PC.  
NOTE: You may need a 25-pin to 9-pin adapter in order to make this  
connection.  
5. Connect, or reconnect, the line cord from the LINE” jack on the voice terminal  
to the modular wall jack or the auxiliary power supply.  
6. Turn on your PC.  
For information about installing and setting up the PassageWay software, see the  
PassageWay Direct Connection Solution For DEFINITY Communications System  
8411 Voice Terminal User’s Guide, 585-201-115.  
To connect an Analog Adjunct to the 8411  
1. Connect the line cord of the Analog Adjunct to the Analog Adjunct jack on the  
rear of the 8411 voice terminal.  
14  
 
WARNING: Do NOT connect the Analog Adjunct to the wall jack. It will  
cause equipment damage.  
NOTE: When an 8411 voice terminal is administered at a DEFINITY G3V4, Issue 3,  
switch, the voice terminal must be administered to use the appropriate analog  
telephone line. For more information on administration of the 8411, see “Switch  
Administration” later in this manual.  
PassageWay and Analog Adjunct Status Indications on the 8411  
The system manager may choose to administer Buttons #9 and #10 on the 8411 voice  
terminal, the last two buttons in the second column as shown in Figure 10, so that the  
lights next to these buttons show the status of the PassageWay connection (the PC  
can be connected to the RS-232-D jack on the rear of the 8411) and the status of the  
Analog Adjunct (this adjunct equipment can be connected to the Analog Adjunct jack  
also on the rear  
of the 8411).  
NOTE: Button #9 is always used to monitor PassageWay, and Button #10 is always  
used to monitor the status of the Analog Adjunct.  
Shift  
IMPORTANT: At any time, you may use the Diagnostic feature (press  
then  
and  
Test  
to enter Diagnostic Mode) to view the status light indications (next to  
Buttons #9 and #10) of the PassageWay and the Analog Adjunct connections.  
These lights are used for  
PassageWay status  
1
2
3
4
5
6
7
8
9
10  
These lights are used for  
Analog Adjunct status  
FIGURE 10: The location of Buttons #9 and #10 on the 8411  
15  
 
PassageWay Status Indications  
On 8411 voice terminals, the GREEN and RED lights next to  
Button #9 provide the following status indications for the PassageWay connection:  
PassageWay Status  
AT Command Mode  
PassageWay Mode  
DCP Looparound  
Switch Link Down  
EIA Out-of-Sync  
Program Mode  
Green Light  
Red Light  
On  
Off  
On  
Off  
Flash  
Wink  
Off  
*
Flash  
Wink  
Flash  
On  
Flash  
*
A Flash is a repeating pattern of 500 ms ON and 500 ms OFF.  
A Wink is a repeating pattern of 750 ms ON and 250 ms OFF.  
Analog Adjunct Status Indications  
On 8411 voice terminals, the GREEN and RED lights next to Button #10 provide the  
following status indications for the Analog Adjunct connection.  
Analog Adjunct Status  
Green Light  
On  
Red Light  
The Analog Adjunct is off-hook  
The Analog Adjunct is on-hook and idle  
Off  
The voice terminal is sending a ringing signal  
to the Analog Adjunct  
Flash  
The Analog Adjunct is using the telephone  
line  
On  
The 8411 Voice Terminal is using the  
telephone line (that is, the Analog Adjunct is  
NOT using the line)  
Off  
NOTE: For the DEFINITY G3V4, Issue 3, or later switches, where the Data Options  
field is set for analog and the Analog Adjunct has been assigned its own telephone  
line, the RED light is always on.  
16  
 
LABELING THE DESIGNATION CARD  
The designation card is a removable card placed behind a transparent protective cover  
on which the user can type or print call appearance or feature assignments. In most  
cases, the voice terminal’s designation card is filled out before the user begins to use  
the set. Do not discard the blank button designation card. Instead, if there is a  
preprinted designation card, place it over the blank button designation card which  
comes with the voice terminal. The blank designation card can then be used as a  
substitute if, in the future, there are changes in features, telephone numbers, or  
extension assignments on the voice terminal.  
The following information describes the designation card(s) for each voice terminal  
and explains how the cards are to be filled out, if necessary, and reinstalled under the  
plastic cover.  
For the 8403 Voice Terminal  
The designation card for the 8403 consists of two sections:  
The Feature Directory section — Provides a convenient quick reference list for 12  
Feature  
features. (These features can be accessed by pressing  
and then  
entering the number assigned to the feature, 1 through 9, or 0, or the character * or  
#.) The system manager or user can print the name of the feature next to F1  
through F9, F*, F0, and F#.  
The Call Appearance section — Sections a, b, and c are provided for noting the  
telephone number or extension of your voice terminal.  
To label the card, use the instructions under How to Label the Blank Designation  
Card” on the next page.  
For the 8405, 8410, and the 8411 Voice Terminals  
The Call Appearance/Feature Button Designation Card for the 8410 and 8411 voice  
terminal contains 10 spaces labeled a through j for specifying the telephone number,  
extension, or feature assigned to each button. The card for the 8405 has five spaces,  
labeled a through e.  
NOTE: On the 8411, you may also label the telephone number card and place it  
under the telephone number card cover located beneath the handset.  
To label the card, use the instructions under How to Label the Blank Designation  
Card” on the next page.  
17  
 
For the 8434DX Voice Terminal  
There are two Call Appearance/Feature Button Designation Cards for the 8434DX  
voice terminal:  
The smaller card contains two columns with five buttons in each column: the first  
column is labeled a through e; the second column is labeled f through j.  
The larger card also contains two columns with 12 buttons in each column. The  
button labels on this larger card are blank; that is, they are NOT prelabeled with  
letters like the smaller card.  
The four columns on the 8434DX voice terminal, totaling 34 button spaces, can be  
used for specifying the telephone number, extension, or feature assigned to each  
button.  
To label the card, use the instructions under How to Label the Blank Designation  
Card” below.  
How to Label the Blank Designation Card  
To label the designation card  
NOTE: Be sure to print the voice terminal’s full telephone number, including the  
area code, on the first call appearance button.  
1. The transparent cover is attached to the frame of the voice terminal by tabs on  
the top and bottom of the cover. Remove the cover by pulling the top tab  
forward and then lifting the bottom of the transparent cover from the voice  
terminal.  
2. Print or type the desired labels on the blank designation card.  
On the 8403, print or type the assigned features on your Feature Directory  
next to the appropriate number or character, and print or type the voice  
terminal user’s extension in Sections a, b, and c.  
On the 8405, 8410, 8411, and 8434DX, print or type the voice terminal  
user’s extension on the call appearance buttons and the assigned features  
on the feature buttons.  
3. Once you have SWITCH ADMINISTRATION  
After you have successfully installed the voice terminal, the system manager can use  
the instructions in the 8400-Series Voice Terminals Instructions for Installation,  
Switch Administration, and Programming the Options,  
555-015-725, in order to administer selected features and assigned line appearances  
on each terminal. This manual also provides procedures for programming options  
such as enabling/disabling the speakerphone or speaker, enabling/disabling the Mute  
function, selecting ringing preference, and selecting handset and speaker volume  
control.  
Note on 8411 Administration: When administering an 8411, remember the  
following:  
18  
 
If a PC used for the PassageWay Solution software is connected to the 8411, type  
a “y” in the PassageWay field on the first administration screen.  
If an analog adjunct is connected to the 8411, type analog” in the Data Option:  
field on the first administration screen.  
On the last administration screen, enter the appropriate information for the Analog  
Adjunct.  
PROGRAMMING OPTIONS ON THE 8411 VOICE  
TERMINAL  
Use the following procedures for selecting options for an 8411 voice terminal.  
Selecting Whether the I-1 Channel or the I-2 Channel Will Be Used for  
the Analog Adjunct (For the 8411 Only)  
If the 8411 is connected to a DEFINITY Generic 3, Version 4, Issue 3 (or later), the  
Analog (Tip/Ring) Adjunct and voice terminal can handle calls simultaneously over  
the I-1 Channel and the I-2 Channel. The system manager can administer the voice  
terminal to select which of the two channels the Analog (Tip/Ring) Adjunct will use.  
NOTE: The following are reasons why you would change the factory setting for the  
Analog Adjunct from the I-2 Channel to the I-1 Channel:  
The voice terminal is connected to a DEFINITY switch before G3V4,  
Issue 3  
Anytime the 8411 voice terminal is NOT administered as an 8411B or 8411D  
If you need to use an analog device on the I-1 Channel  
19  
 
To select which channel (the I-1 Channel or the I-2 Channel) the Analog  
(T/R) Adjunct will use  
Shift  
1. While on-hook, press  
.
Shift  
The light next to  
goes on.  
Mute  
2. Press  
.
Shift  
The light next to  
goes off.  
3. Enter the 2-digit code, 42” (“IC”).  
Shift  
The red light next to  
flutters.  
The current setting (either T/R ON I1 CHANNEL or T/R ON I2  
CHANNEL) is shown on the display, if there is one.  
4. Press either “1” or 2” to change the setting:  
Press 1” to select the I-1 Channel for Analog Adjunct transmission  
Press 2” to select the I-2 Channel for Analog Adjunct transmission  
or if the voice terminal has a display, press  
to change the setting. Press  
*
#
to save the desired option and then exit programming.  
Shift  
#
After pressing “1” or “2” or pressing  
, the light next to  
goes  
off and one of the following voice terminal responses occurs:  
If the voice terminal saves your selection, the first three green call  
appearance lights go on and, if you have a display, a confirmation  
message is displayed.  
If the voice terminal cannot save this selection, the first three red call  
appearance lights go on and, if you have a display, an error message is  
displayed. In this case, the selected option will be in effect until power is  
removed from the set. If this happens, try repeating the process. If the  
option still cannot be saved, the terminal may be faulty.  
Enabling/Disabling the Status Lights for the Analog (Tip/Ring) Adjunct  
Interface (For the 8411 Only)  
If an Analog Adjunct has been connected to the Analog Adjunct jack on the rear of  
the 8411 voice terminal, the user can use the lights next to Button #10 (the last button  
in the second column) to see the status of the Analog Adjunct connection. These  
indications show:  
Status of the ringing signal being sent from the voice terminal to the Analog  
Adjunct) (on OR off)  
Switchhook status of the Analog Adjunct (off-hook OR on-hook and idle)  
Status of the I-Channel (used by the Analog Adjunct OR by the 8411 voice  
terminal)  
20  
 
For a more detailed list of Analog Adjunct (Tip/Ring) status light indications, see  
“PassageWay and Analog Adjunct Status Indications on the 8411” earlier in this  
manual.  
To enable or disable the status lights for the Analog Adjunct interface  
Shift  
1. While on-hook, press  
.
Shift  
The light next to  
goes on.  
Mute  
2. Press  
.
Shift  
The light next to  
goes off.  
3. Enter the 2-digit code, 25” (“AL”).  
The red and green lights next to Button #10 flutter.  
The current setting (ENABLE T/R STATUS LAMPS or  
DISABLE T/R STATUS LAMPS) is shown on the display, if there is one.  
4. Press either “1” or 2” to change the setting:  
Press 1” to enable the status lights for the Analog (Tip/Ring) Adjunct  
connected to the Analog Adjunct jack  
Press 2” to disable status lights for Analog Adjunct connection (so the  
button is thus used in the normal way, that is, for call appearance or feature  
indications)  
or if the voice terminal has a display, press  
to change the setting. Press  
*
#
to save the desired option and then exit programming.  
Shift  
#
After pressing “1” or “2” or pressing  
, the light next to  
goes  
off and one of the following voice terminal responses occurs:  
If the voice terminal saves your selection, the first three green call  
appearance lights go on and, if you have a display, a confirmation  
message is displayed.  
If the voice terminal cannot save this selection, the first three red call  
appearance lights go on and, if you have a display, an error message is  
displayed. In this case, the selected option will be in effect until power is  
removed from the set. If this happens, try repeating the process. If the  
option still cannot be saved, the terminal may be faulty.  
21  
 
Enabling/Disabling the Status Lights for the PassageWay Connection  
(For the 8411 Only)  
If a PC for the PassageWay Solution has been connected to the  
RS-232-D jack on the rear of the 8411, the user can use Button #9 (the  
next-to-last button in the second column) to see the status of the PassageWay  
connection. For a list of PassageWay indications, see “PassageWay and Analog  
Adjunct Status Indications on the 8411” earlier in this manual.  
To enable or disable the status lights for the PassageWay connection  
Shift  
1. While on-hook, press  
.
Shift  
The light next to  
goes on.  
Mute  
2. Press  
.
Shift  
The light next to  
goes off.  
3. Enter the 2-digit code, 79” (“PW).  
The red and green lights next to Button #9 flutter.  
The current setting (ENABLE PWY STATUS LAMPS or DISABLE  
PWY STATUS LAMPS) is shown on the display, if there is one.  
4. Press either “1” or 2” to change the setting:  
Press “1” to enable the status lights for the PassageWay connection (next to  
Button #9)  
Press 2” to disable the status lights for the PassageWay connection  
or if the voice terminal has a display, press  
to change the setting. Press  
*
#
to save the desired option and then exit programming.  
Shift  
#
After pressing “1” or “2” or pressing  
, the light next to  
goes  
off and one of the following voice terminal responses occurs:  
If the voice terminal saves your selection, the first three green call  
appearance lights go on and, if you have a display, a confirmation  
message is displayed.  
If the voice terminal cannot save this selection, the first three red call  
appearance lights go on and, if you have a display, an error message is  
displayed. In this case, the selected option will be in effect until power is  
removed from the set. If this happens, try repeating the process. If the  
option still cannot be saved, the terminal may be faulty.  
OTHER 8400-SERIES VOICE TERMINALS  
DOCUMENTATION  
The following documentation provides instructions for using both the fixed and the  
switch features. These documents can be ordered from the Lucent Technologies BCS  
Publications Center.  
22  
 
Write: Lucent Technologies BCS Publications Center  
P.O. Box 4100  
Crawfordsville, IN 47933  
Call: 1 800 457-1235  
Outside US: 1 317 361-5353  
When ordering any of these documents, be sure to specify the title and the 555”  
ordering number.  
8400-Series Voice Terminals Instructions for Installation, Switch  
Administration, and Programming the Options, 555-015-725  
DEFINITY Communications System Generic 1 and Generic 3 and System 75  
8403 Voice Terminal User’s Guide, 555-230-761  
DEFINITY Communications System Generic 1 and Generic 3 and System 75  
8403 Voice Terminal Quick Reference Guide, 555-230-762  
DEFINITY Communications System Generic 2 and System 85  
8403 Voice Terminal User’s Guide, 555-104-761  
DEFINITY Communications System Generic 2 and System 85  
8403 Voice Terminal Quick Reference Guide, 555-104-762  
DEFINITY Enterprise Communications Server (ECS) Release 5  
8405 Voice Terminal User’s Guide, 555-230-736  
DEFINITY Enterprise Communications Server (ECS) Release 5  
8405 Voice Terminal Quick Reference Guide, 555-230-737  
DEFINITY Communications System Generic 2 and System 85  
8405 Voice Terminal User’s Guide, 555-104-726  
DEFINITY Communications System Generic 2 and System 85  
8405 Voice Terminal Quick Reference Guide, 555-104-725  
DEFINITY Communications System Generic 1 and Generic 3 and System 75  
8410 Voice Terminal User’s Guide, 555-230-763  
DEFINITY Communications System Generic 1 and Generic 3 and System 75  
8410 Voice Terminal Quick Reference Guide, 555-230-764  
DEFINITY Communications System Generic 2 and System 85  
8410 Voice Terminal User’s Guide, 555-104-763  
DEFINITY Communications System Generic 2 and System 85  
8410 Voice Terminal Quick Reference Guide, 555-104-764  
DEFINITY Enterprise Communications Server (ECS) Release 5  
8411 Voice Terminal User’s Guide, 555-230-872  
DEFINITY Enterprise Communications Server (ECS) Release 5  
8411 Voice Terminal Quick Reference Guide, 555-230-873  
DEFINITY Communications System Generic 2 and System 85  
8411 Voice Terminal User’s Guide, 555-104-769  
23  
 
DEFINITY Communications System Generic 2 and System 85  
8411 Voice Terminal Quick Reference Guide, 555-104-770  
DEFINITY Communications System Generic 1 and Generic 3 and System 75  
8434DX Voice Terminal User’s Guide, 555-230-856  
DEFINITY Communications System Generic1 and Generic 3 and System 75  
8434DX Voice Terminal Quick Reference Guide,  
555-230-857  
DEFINITY Communications System Generic 2 and System 85  
8434DX Voice Terminal User’s Guide, 555-104-767  
DEFINITY Communications System Generic 2 and System 85  
8434DX Voice Terminal Quick Reference Guide, 555-104-768  
801A Expansion Module Instruction Manual, 555-015-136  
PassageWay Direct Connection Solution for DEFINITY  
Communications System 8411 Voice Terminal User’s Guide,  
585-201-115.  
Copyright © 1997 Lucent Technologies  
All Rights Reserved  
24  
 

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