Lenovo Server 1027 User Manual

 
ThinkServer  
Warranty and Support  
Information  
 
Note  
Before using this information and the product it supports, be sure to read and  
understand the following:  
v
v
The Important Notices and the Safety Information manuals that are included with  
the product  
First Edition (April 2010)  
© Copyright Lenovo 2010.  
LENOVO products, data, computer software, and services have been developed  
exclusively at private expense and are sold to governmental entities as commercial items  
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and  
disclosure.  
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or  
services are delivered pursuant a General Services Administration GSAcontract, use,  
reproduction, or disclosure is subject to restrictions set forth in Contract No.  
GS-35F-05925.  
 
iv Warranty and Support Information  
 
Chapter 1. Information resources  
This chapter contains information about where to go for additional information  
about Lenovo® products, what to do if you experience a problem with your  
system, and how to call for help and service.  
ThinkServer Web site (http://www.lenovo.com/thinkserver)  
The ThinkServerWeb site provides up-to-date information and services to  
help you buy, upgrade, and maintain your server. You can also do the  
following:  
v Access the Lenovo Limited Warranty  
v Access the online manuals for your products  
v Access the troubleshooting and support information for your server model  
and other supported products  
v Download the latest device drivers and software updates for your server  
model  
v Find the service and support phone number for your country or region  
v Find a Service Provider located near you  
Documentation  
The ThinkServer Documentation DVD is included with your server and provides  
the following manuals:  
Installation and User Guide  
This manual contains safety information, setup instructions, hardware  
and software requirements, part replacement instructions, and  
configuration instructions.  
Safety Information  
This multilingual manual contains safety and Regulatory Emissions  
notices.  
If you experience a problem with your server, refer to the troubleshooting and  
diagnostics information in the Installation and User Guide. In addition, you can  
refer to the Hardware Maintenance Manual, which contains safety information,  
features and specifications, software configuration information, part listings,  
component replacement and repair procedures, and diagnostic information.  
The Hardware Maintenance Manual is available at:  
© Copyright Lenovo 2010  
 
1
 
If you suspect a software problem, refer to the documentation, including  
readme files and online help, that comes with the operating system or  
application program.  
You can get the latest technical information and download device drivers and  
updates by following the instructions at the following Lenovo Support Web  
site:  
Help and service  
This section contains information about calling for help and service.  
Before you call  
Before you call, do the following to try to solve the problem by yourself:  
v Check all cables to make sure that they are connected.  
v Check the power switches to make sure that the system and optional devices  
are turned on.  
v Use the troubleshooting information in your system documentation, which is  
available on the ThinkServer Documentation DVD that comes with your  
system.  
v Check for updated information, new device drivers, and hints and tips at the  
following Lenovo Support Web site:  
v Have the following information available:  
– Machine type and model  
– Serial numbers of your Lenovo hardware products  
– Description of the problem  
– Exact wording of any error messages  
– Hardware and software configuration information  
Calling for service  
During the warranty period, you can get help and information by telephone  
through the Customer Support Center.  
2
Warranty and Support Information  
 
 
The following services are available during the warranty period:  
Problem determination  
Trained personnel are available to assist you with determining a  
hardware problem and deciding what action to take to fix the  
problem.  
Hardware repair  
If the problem is caused by hardware under warranty, trained service  
personnel are available to provide the applicable level of service.  
Engineering Change management  
There might be changes that are required after a product has been  
sold. Lenovo will make selected Engineering Changes (ECs) that  
apply to your hardware available.  
The warranty does not cover the following:  
v Replacement or use of parts not manufactured for or by Lenovo or  
non-warranted Lenovo parts  
v Identification of software problem sources  
v Configuration of the Unified Extensible Firmware Interface (UEFI) as part of  
an installation or upgrade  
v Changes, modifications, or upgrades to devices drivers  
v Installation and maintenance of network operating systems (NOS)  
v Installation and maintenance of application programs  
Telephone numbers are subject to change without notice. The most up-to-date  
telephone list for Lenovo Support is always available at:  
Country or Region  
Africa  
Telephone Number  
Africa: +44 (0)1475-555-055  
South Africa: +27-11-3028888, 0800110756, and +27-11-3027252  
Central Africa: Contact the nearest Lenovo Business Partner  
Argentina  
Australia  
Austria  
Belgium  
Bolivia  
0800-666-0011 (Spanish)  
1300-880-917 (English)  
+43-810-100654 (German)  
02-225-3611 (Dutch, French)  
0800-10-0189 (Spanish)  
Brazil  
Calls made from within the Sao Paulo region (11) 3889-8986  
Calls made from outside the Sao Paulo region 0800-701-4815  
(Brazilian Portuguese)  
Bulgaria  
359-2-9734618  
359-2-9693650  
Chapter 1. Information resources  
3
 
Country or Region  
Canada  
Telephone Number  
1-800-565-3344 (English, French)  
Chile  
800-361-213 or 188-800-442-488 Toll Free (Spanish)  
8205-0333 (Cantonese, English, Mandarin)  
China  
(Hong Kong S.A.R.)  
China  
795-9892 (Cantonese, English, Mandarin)  
(Macau S.A.R.)  
Colombia  
Costa Rica  
Croatia  
1-800-912-3021 (Spanish)  
0-800-011-1029 (Spanish)  
Calls within the country: 0800-0426  
Calls outside the country: +385-1-6110095  
Cyprus  
+357-22-841100  
Czech Republic  
Denmark  
+420-2-7213-1316  
Warranty service and support: 7010-5150 (Danish)  
1-866-434-2080 (Spanish)  
1-800-426911 (Spanish)  
+202-35361005  
Dominican Republic  
Ecuador  
Egypt  
El Salvador  
Estonia  
800-6264 (Spanish)  
+372 66 00 800  
+372 6776793  
Finland  
France  
+358-800-1-4260 (Finnish)  
0810-631-213 (French)  
01805-004618 (German)  
+30-210-680-1700  
Germany  
Greece  
Guatemala  
Hungary  
1800-624-0051 (Spanish)  
36-1-382-5720  
36-1-382-5716  
(Hungarian)  
Honduras  
Tegucigalpa: 232-4222  
San Pedro Sula: 552-2234  
(Spanish)  
India  
1800-425-6666 (English)  
Indonesia  
021-5238 823  
001-803-606-282 (Local number only)  
+603 8315 6859 (DID)  
(English, Bahasa Indonesian)  
Ireland  
Israel  
Italy  
01-881-1444 (English)  
+972-3-9142800 (Hebrew, English)  
+39-800-820094 (Italian)  
4
Warranty and Support Information  
 
Country or Region  
Japan  
Telephone Number  
0120-03-5555 (Japanese)  
Korea  
1588-6782 (Korean)  
+371 7070360  
Latvia  
Lithuania  
Luxembourg  
Malaysia  
+370 5 278 66 00  
+352-360-385-343 (French)  
1800-88-1889 (Local number only)  
+603 8315 6855 (DID)  
(English, Bahasa Melayu)  
Malta  
+35621445566  
Mexico  
001-866-434-2080 (Spanish)  
+44 (0)1475-555-055  
Middle East  
Netherlands  
New Zealand  
Nicaragua  
Norway  
020-513-3939 (Dutch)  
0800-777-217 (English)  
001-800-220-1830 (Spanish)  
8152-1550 (Norwegian)  
Panama  
206-6047  
001-866-434-2080 (Lenovo Customer Support Center - toll free)  
(Spanish)  
Peru  
0-800-50-866 (Spanish)  
Philippines  
1800-1601-0033 (Local number only)  
+603-8315 6858 (DID)  
(English, Filipino)  
Poland  
General number: +48-22-878-6999 (Polski)  
+351 21 892 7046 (Portuguese)  
+4-021-40-58500  
Portugal  
Romania  
Russia  
Moscow: +7 (495) 258 6300  
Toll free: 8 800 200 6300  
(Russian)  
Singapore  
800-6011-343 (Local number only)  
+603-8315 6859 (DID)  
(English)  
Slovakia  
Slovenia  
Spain  
+421-2-4954-5555  
+386-1-4255-205 (Slovenian)  
91-714-7830 or 90-110-0000 (Spanish)  
+9411 2493547 or +9411 2493548 (English)  
077-117-1040 (Swedish)  
Sri Lanka  
Sweden  
Switzerland  
Taiwan  
0800-55-54-54 (German, French, Italian)  
886-2-8723-9799 or 0800-000-700 (Mandarin)  
Chapter 1. Information resources  
 
5
Country or Region  
Thailand  
Telephone Number  
1800-060-066 (Local number only)  
66-2273-4088  
+603-8315 6857 (DID)  
(English, Thai)  
Turkey  
00800-4463-2041 (Turkish)  
United Kingdom  
08705-500-900 (Standard warranty support)  
(English)  
United States  
Uruguay  
1-800-426-7378 (English)  
000-411-005-6649 (Spanish)  
0-800-100-2011 (Spanish)  
Venezuela  
Vietnam  
For Northern Area and Hanoi City:  
844 3 946 2000 / 844 3 942 6457  
For Southern Area and Ho Chi Minh City:  
848 3 829 5160 / 844 3 942 6457  
(English, Vietnamese)  
explanation of warranty terms. You must retain your proof of purchase to  
obtain warranty service.  
Lenovo product service information for Taiwan  
6
Warranty and Support Information  
 
 
Chapter 2. Lenovo Limited Warranty  
L505-0010-01 04/2008  
This Lenovo Limited Warranty applies only to Lenovo branded hardware  
products you purchased for your own use and not for resale. This Lenovo  
Limited Warranty is available in other languages at www.lenovo.com/  
warranty.  
What this Warranty Covers  
Lenovo warrants that each hardware product that you purchase is free from  
defects in materials and workmanship under normal use during the warranty  
period. The warranty period for the product starts on the original date of  
purchase specified on your sales receipt or invoice unless Lenovo informs you  
otherwise in writing. The warranty period and type of warranty service that  
apply to your product are designated below under the section titled Warranty  
Information.″  
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES  
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,  
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT  
ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO  
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT,  
SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW  
AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO  
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR  
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN  
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON  
DURATION MAY NOT APPLY TO YOU.  
How to Obtain Warranty Service  
If the product does not function as warranted during the warranty period, you  
may obtain warranty service by contacting Lenovo or an approved service  
provider. Each of them is referred to as a Service Provider.A list of Service  
support/phone.  
Warranty service may not be available in all locations and may differ from  
location to location. Charges may apply outside a Service Provider’s normal  
service area. Contact a local Service Provider for location-specific information.  
© Copyright Lenovo 2010  
 
7
 
What Your Service Provider Will Do to Correct Problems  
When you contact a Service Provider, you must follow the problem  
determination and resolution procedures specified.  
Your Service Provider will attempt to diagnose and resolve your problem over  
the telephone, e-mail, or through remote assistance. Your Service Provider may  
direct you to download and install designated software updates.  
Some problems can be resolved with a replacement part that you can install  
yourself called a Customer Replaceable Unitor CRU.If so, your Service  
Provider will ship the CRU to you for you to install.  
If your problem cannot be resolved over the telephone or remotely, through  
your application of software updates or the installation of a CRU by you, your  
Service Provider will arrange for service under the type of warranty service  
designated for the product under the section titled Warranty Information.″  
If your Service Provider determines that it is unable to repair your product,  
your Service Provider will replace it with one that is at least functionally  
equivalent.  
If your Service Provider determines that it is unable to either repair or replace  
your product, your sole remedy is to return the product to your place of  
purchase or to Lenovo for a refund of your purchase price.  
Replacement of a Product or Part  
When the warranty service involves the replacement of a product or part, the  
replaced product or part becomes Lenovo’s property and the replacement  
product or part becomes your property. Only unaltered Lenovo products and  
parts are eligible for replacement. The replacement product or part provided  
by Lenovo may not be new, but it will be in good working order and at least  
functionally equivalent to the original product or part. The replacement  
product or part shall be warranted for the balance of the period remaining on  
the original product.  
Before your Service Provider replaces a product or part, you agree to:  
1. remove all features, parts, options, alterations, and attachments not under  
warranty service;  
2. ensure that the product or part is free of any legal obligations or  
restrictions that prevent its replacement; and  
3. obtain authorization from the owner to have your Service Provider service  
a product or part if you do not own it.  
8
Warranty and Support Information  
 
Your Additional Responsibilities  
Where applicable, before service is provided, you agree to:  
1. follow the service request procedures that your Service Provider specifies;  
2. backup or secure all programs and data contained in the product;  
3. provide your Service Provider with all system keys or passwords and  
sufficient, free, and safe access to your facilities to perform service; and  
4. ensure that all information about identified or identifiable individuals  
(Personal Data) is deleted from the product or that, with respect to any  
Personal Data that you did not delete, you are in compliance with all  
applicable laws.  
Use of Personal Information  
If you obtain service under this warranty, Lenovo will store, use, and process  
information about your warranty service and your contact information,  
including name, phone numbers, address, and e-mail address. Lenovo will use  
this information to perform service under this warranty and to improve our  
business relationship with you. We may contact you to inquire about your  
satisfaction regarding our warranty service or to notify you about any product  
recalls or safety issues. In accomplishing these purposes, we may transfer your  
information to any country where we do business and may provide it to  
entities acting on our behalf. We may also disclose it where required by law.  
What this Warranty Does not Cover  
This warranty does not cover the following:  
v uninterrupted or error-free operation of a product;  
v loss of, or damage to, your data;  
v any software programs, whether provided with the product or installed  
subsequently;  
v failure or damage resulting from misuse, accident, modification, unsuitable  
physical or operating environment, natural disasters, power surges, or  
improper maintenance by you;  
v damage caused by a non-authorized service provider;  
v failure of, or damage caused by, any third party products, including those  
that Lenovo may provide or integrate into the Lenovo product at your  
request; and  
v any technical or other support, such as assistance with how-toquestions  
and those regarding product set-up and installation.  
This warranty is voided by removal or alteration of identification labels on the  
product or its parts.  
Chapter 2. Lenovo Limited Warranty  
9
 
Limitation of Liability  
Lenovo is responsible for loss or damage to your product only while it is: 1) in  
your Service Provider’s possession; or 2) in transit in those cases where the  
Service Provider is responsible for the transportation.  
Neither Lenovo nor your Service Provider is responsible for any of your data  
including confidential, proprietary, or personal data contained in a product.  
You should remove and/or backup all such information from the product prior  
to its service or return.  
Circumstances may arise where, because of a default on Lenovo’s part or other  
liability, you may be entitled to recover damages from Lenovo. In each such  
instance, regardless of the basis of your claim against Lenovo (including  
breach, negligence, misrepresentation, or other contract or tort claim), except  
and to the extent that liability cannot be waived or limited by applicable laws,  
Lenovo shall not be liable for more than the amount of actual direct damages  
suffered by you, up to the amount you paid for the product. This limit does  
not apply to damages for bodily injury (including death) and damage to real  
property or tangible personal property for which Lenovo is liable under law.  
This limit also applies to Lenovo’s suppliers, resellers, and your Service  
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,  
and your Service Provider are collectively responsible.  
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,  
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE  
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD  
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE  
TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR  
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS  
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES  
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR  
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE  
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
Dispute Resolution  
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or  
Sri Lanka, disputes arising out of or in connection with this warranty shall be  
finally settled by arbitration held in Singapore and this warranty shall be  
governed, construed and enforced in accordance with the laws of Singapore,  
without regard to conflict of laws. If you acquired the product in India,  
disputes arising out of or in connection with this warranty shall be finally  
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be  
held in accordance with the Arbitration Rules of Singapore International  
10 Warranty and Support Information  
 
Arbitration Center (SIAC Rules) then in effect. Arbitration in India shall be  
held in accordance with the laws of India then in effect. The arbitration award  
shall be final and binding on the parties without appeal. Any award shall be in  
writing and set forth the findings of fact and the conclusions of law. All  
arbitration proceedings, including all documents presented in such  
proceedings, shall be conducted in the English language, and the English  
language version of this warranty prevails over any other language version in  
such proceedings.  
Other Rights  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU  
MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR  
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER  
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH  
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY  
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL  
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT  
CANNOT BE WAIVED OR LIMITED BY CONTRACT.  
European Economic Area (EEA)  
Customers in the EEA may contact Lenovo at the following address: EMEA  
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851  
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware  
products purchased in EEA countries may be obtained in any EEA country in  
which the product has been announced and made available by Lenovo.  
Warranty Information  
Type(s) of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
1039  
United States, Canada, Latin  
America, Europe, Middle East,  
Africa  
Parts and labor - 1  
year  
1 and 2  
Australia, New Zealand, Japan  
Parts and labor - 1  
year  
1 and 2  
1 and 2  
1040  
United States, Canada, Latin  
America, Europe, Middle East,  
Africa  
Parts and labor - 3  
years  
Australia, New Zealand, Japan  
Parts and labor - 3  
years  
1 and 2  
Chapter 2. Lenovo Limited Warranty 11  
 
 
Type(s) of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
1027  
United States, Canada, Latin  
America, Europe, Middle East,  
Africa  
Parts and labor - 1  
year  
1 and 2  
Australia, New Zealand, Japan  
Parts and labor - 1  
year  
1 and 2  
1 and 2  
1029  
United States, Canada, Latin  
America, Europe, Middle East,  
Africa  
Parts and labor - 3  
years  
Australia, New Zealand, Japan  
Parts and labor - 3  
years  
1 and 2  
If required, your Service Provider will provide repair or exchange service  
depending on the type of warranty service specified for your product and the  
available service. Scheduling of service will depend upon the time of your call,  
parts availability, and other factors.  
A warranty period of three (3) years on parts and one (1) year on labor means  
that Lenovo will provide warranty service without charge for:  
a. parts and labor during the first year of the warranty period (or a longer  
period as required by law); and  
b. parts only, on an exchange basis, in the second and third years of the  
warranty period. Your Service Provider will charge you for any labor provided  
in performance of the repair or replacement in the second and third years of  
the warranty period.  
Types of Warranty Service  
1. Customer Replaceable Unit (CRU) Service  
Under CRU Service, your Service Provider will ship CRUs to you for  
installation by you. CRU information and replacement instructions are shipped  
with your product and are available from Lenovo at any time upon request.  
CRUs that are easily installed by you are called Self-service CRUs, while  
Optional-service CRUs may require some technical skill and tools. Installation  
of Self-service CRUs is your responsibility. You may request that a Service  
Provider install Optional-service CRUs under one of the other types of  
warranty service designated for your product. An optional service offering may  
be available for purchase from Lenovo to have Lenovo install Self-service  
CRUs for you. You may find a list of CRUs and their designation in the  
12 Warranty and Support Information  
 
requirement to return a defective CRU, if any, will be specified in the materials  
shipped with a replacement CRU. When return is required: 1) return  
instructions, a prepaid return shipping label, and a container will be included  
with the replacement CRU; and 2) you may be charged for the replacement  
CRU if your Service Provider does not receive the defective CRU within thirty  
(30) days of your receipt of the replacement.  
2. On-site Service  
Under On-Site Service, your Service Provider will either repair or exchange the  
product at your location. You must provide a suitable working area to allow  
disassembly and reassembly of the Lenovo product. For some products, certain  
repairs may require your Service Provider to send the product to a designated  
service center.  
3. Courier or Depot Service  
Under Courier or Depot Service, your product will be repaired or exchanged at  
a designated service center, with shipping arranged by your Service Provider.  
You are responsible for disconnecting the product. A shipping container will be  
provided to you for you to return your product to a designated service center.  
A courier will pick up your product and deliver it to the designated service  
center. Following its repair or exchange, the service center will arrange the  
return delivery of the product to you.  
4. Customer Carry-In or Mail-In Service  
Under Customer Carry-In or Mail-In Service, your product will be repaired or  
exchanged at a designated service center, with delivery or shipping arranged  
by you. You are responsible to deliver or mail, as your Service Provider  
specifies, (prepaid by you unless specified otherwise) the product, suitably  
packaged to a designated location. After the product has been repaired or  
exchanged, it will be made available for your collection. Failure to collect the  
product may result in your Service Provider disposing of the product as it sees  
fit. For Mail-in Service, the product will be returned to you at Lenovo’s  
expense, unless your Service Provider specifies otherwise.  
5. Product Exchange Service  
Under Product Exchange Service, Lenovo will ship a replacement product to  
your location. You are responsible for its installation and verification of its  
operation. The replacement product becomes your property in exchange for the  
failed product, which becomes the property of Lenovo. You must pack the  
failed product in the shipping carton used to ship the replacement product and  
return it to Lenovo. Transportation charges, both ways, are paid by Lenovo.  
Failure to use the carton in which the replacement product was received may  
Chapter 2. Lenovo Limited Warranty 13  
 
result in your responsibility for damage to the failed product during shipment.  
You may be charged for the replacement product if Lenovo does not receive  
the failed product within thirty (30) days of your receipt of the replacement  
product.  
Suplemento de Garantía para México  
Este Suplemento se considera parte integrante de la Garantía Limitada de  
Lenovo y será efectivo única y exclusivamente para los productos distribuidos  
y comercializados dentro del Territorio de los Estados Unidos Mexicanos. En  
caso de conflicto, se aplicarán los términos de este Suplemento.  
Todos los programas de software precargados en el equipo sólo tendrán una  
garantía de treinta (30) días por defectos de instalación desde la fecha de  
compra. Lenovo no es responsable de la información incluida en dichos  
programas de software y/o cualquier programa de software adicional instalado  
por Usted o instalado después de la compra del producto.  
Los servicios no cubiertos por la garantía se cargarán al usuario final, previa  
obtención de una autorización.  
En el caso de que se precise una reparación cubierta por la garantía, por favor,  
llame al Centro de soporte al cliente al 001-866-434-2080, donde le dirigirán al  
Centro de servicio autorizado más cercano. Si no existiese ningún Centro de  
servicio autorizado en su ciudad, población o en un radio de 70 kilómetros de  
su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable  
relacionado con el transporte del producto a su Centro de servicio autorizado  
más cercano. Por favor, llame al Centro de servicio autorizado más cercano  
para obtener las aprobaciones necesarias o la información relacionada con el  
envío del producto y la dirección de envío.  
Para obtener una lista de los Centros de servicio autorizados, por favor, visite:  
Imported by:  
Lenovo México S. de R.L. de C.V.  
Av. Santa Fe 505, Piso 15  
Col. Cruz Manca  
Cuajimalpa, D.F., México  
C.P. 05349  
Tel. (55) 5000 8500  
14 Warranty and Support Information  
 
 
Chapter 3. Customer Replaceable Units (CRUs)  
Customer Replaceable Units (CRUs) are computer parts that can be upgraded  
or replaced by the customer. There are two types of CRUs: Self-service CRUs  
and Optional-service CRUs. Self-service CRUs are easy to install. They might  
be standalone, latched, or require a screwdriver to remove a maximum of two  
screws. However, Optional-service CRUs require some technical skills and in  
some cases might also require simple tools, such as a screwdriver. However,  
both Self-service and Optional-service CRUs are safe for the customer to  
remove.  
Customers are responsible for replacing all Self-service CRUs. Optional-service  
CRUs can be removed and installed by customers or by a Lenovo service  
technician during the warranty period. Lenovo servers contain both Self-service  
and Optional-service CRUs.  
v Self-service CRUs: These CRUs unplug or are secured by no more than two  
screws. Examples of these types of CRUs include the keyboard, the mouse,  
any USB device, and the power cord. Other Self-service CRUs depending on  
product design might include memory modules, adapter cards, hard disk  
drives, and optical drives.  
v Optional-service CRUs: These CRUs are isolated parts within the server and  
are concealed by an access panel that is typically secured by more than two  
screws. Once the access panel is removed, the specific CRU is visible.  
v Both types of CRUs are listed in the following table.  
The Installation and User Guide provides instructions on how to replace  
Self-service CRUs and Optional-service CRUs. Refer to the following table to  
determine which publication contains the instructions you need. The  
publications are available on the ThinkServer Documentation DVD and also the  
Lenovo Web site at:  
Table 1. CRUs for the TD230 server  
List of machine types: 1039, 1040, 1027, and 1029.  
Self-service CRUs  
Optional-service CRUs  
v
v
v
v
Memory module  
v
v
v
Optical drive  
Mouse  
Fans  
Keyboard  
Hard disk drive  
Ethernet/RAID cards  
© Copyright Lenovo 2010  
 
15  
 
16 Warranty and Support Information  
 
Chapter 4. Notices  
Lenovo may not offer the products, services, or features discussed in this  
document in all countries. Consult your local Lenovo representative for  
information on the products and services currently available in your area. Any  
reference to a Lenovo product, program, or service is not intended to state or  
imply that only that Lenovo product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe any  
Lenovo intellectual property right may be used instead. However, it is the  
user’s responsibility to evaluate and verify the operation of any other product,  
program, or service.  
Lenovo may have patents or pending patent applications covering subject  
matter described in this document. The furnishing of this document does not  
give you any license to these patents. You can send license inquiries, in  
writing, to:  
Lenovo (United States), Inc.  
1009 Think Place - Building One  
Morrisville, NC 27560  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY  
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT  
LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some  
jurisdictions do not allow disclaimer of express or implied warranties in certain  
transactions, therefore, this statement may not apply to you.  
This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will be  
incorporated in new editions of the publication. Lenovo may make  
improvements and/or changes in the product(s) and/or the program(s)  
described in this publication at any time without notice.  
The products described in this document are not intended for use in  
implantation or other life support applications where malfunction may result  
in injury or death to persons. The information contained in this document does  
not affect or change Lenovo product specifications or warranties. Nothing in  
this document shall operate as an express or implied license or indemnity  
under the intellectual property rights of Lenovo or third parties. All  
information contained in this document was obtained in specific environments  
and is presented as an illustration. The result obtained in other operating  
environments may vary.  
© Copyright Lenovo 2010  
 
17  
 
Lenovo may use or distribute any of the information you supply in any way it  
believes appropriate without incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those  
Web sites. The materials at those Web sites are not part of the materials for this  
Lenovo product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled  
environment. Therefore, the result obtained in other operating environments  
may vary significantly. Some measurements may have been made on  
development-level systems and there is no guarantee that these measurements  
will be the same on generally available systems. Furthermore, some  
measurements may have been estimated through extrapolation. Actual results  
may vary. Users of this document should verify the applicable data for their  
specific environment.  
Turkish statement of compliance  
The Lenovo product meets the requirements of the Republic of Turkey  
Directive on the Restriction of the Use of Certain Hazardous Substances in  
Electrical and Electronic Equipment (EEE).  
Türkiye EEE Yönetmeliğine Uygunluk Beyanı  
Bu Lenovo ürünü, T.C. Çevre ve Orman Bakanlığı'nın “Elektrik  
ve Elektronik Eşyalarda Bazı Zararlı Maddelerin Kullanımının  
Sınırlandırılmasına Dair Yönetmelik (EEE)” direktiflerine uygundur.  
EEE Yönetmeliğine Uygundur.  
European conformance CE mark  
Trademarks  
Lenovo, the Lenovo logo, and ThinkServer are trademarks of Lenovo in the  
United States, other countries, or both.  
Other company, product, or service names may be trademarks or service marks  
of others.  
18 Warranty and Support Information  
 
 
 
Printed in USA  
 

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